15 ans à aider les entreprises canadiennes
à choisir le meilleur logiciel
Nextiva
Description de Nextiva
Nextiva est un système téléphonique d'entreprise doté de super-pouvoirs : PBX cloud combiné à des fonctions de vidéoconférence, SVI avancé, IA conversationnelle, fenêtres d'appel, application mobile pour iOS et Android, enregistrement des appels, messagerie vocale vers texte, fax virtuel, suivi des transactions, gestion des cas d'assistance, analyse des sentiments, analytics et plus encore. Nextiva n'a connu aucune panne depuis 2018, tenant ainsi sa promesse de 99,999 % de temps de fonctionnement. Découvrez pourquoi le U.S. News and World Report vient de nommer Nextiva meilleur système téléphonique d'entreprise en 2020.
Qui utilise Nextiva?
Les entreprises qui ont besoin d'un système de téléphonie d'entreprise robuste, sécurisé et fiable qui fonctionne sur tous les appareils et qui comprend des fonctionnalités avancées telles que la visioconférence, l'application mobile, l'enregistrement des appels, etc.
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Avantages :
Price, ease of use, access remotely with no issues.
Inconvénients :
Website for administrating can be confusing to navigate at times.
Alternatives envisagées :
An incredibly useful VoIP solution
Commentaires : My overall experience is excellent. Nextiva works 99% of the time and is very easy to setup. Our account manager is very responsive and customer support has resolved just about every issue in under 2 days.
Avantages :
Nextiva works very well for internal and external communication between our employees and customers. It has a lot of functionality that is simple to setup. Our account rep [sensitive content hidden] is awesome and works with us on everything!
Inconvénients :
The administrative management of the account could use some uplift in UI/UX. It's difficult to find more niche things such as a specific type of call log because it's buried under another tab that doesn't really make sense.
Alternatives envisagées :
Call Tracking
Avantages :
The pricing, compared to other platforms, this is always a good option for small companies with teams with no more than 10 people and at very early stages of growth.
Inconvénients :
While Nextiva is a good platform overall and it offers very decent pricing, it lacks critical functions for decision-making that can hurt some numbers in growing companies. Call tracking and being able to fully pinpoint where the action happens is a must, and Nextiva needs to work more in this area.
nextiva a new begining
Avantages :
Everything would be the easy answer, it was easy to setup, received the phones much sooner the expected the installation was plug in and go. then came the service meeting and one on one. Any question you could come up with the had an answer, They checked and verified that everything you did was correct and when you thought it couldn't get any better they gave you a contact number for customer solutions. when you have any question from how to to what does that mean get's answered during the call. FANTASTIC!!!!
Inconvénients :
There is really nothing that I don't like as yet with Nextiva.. I guess if I had to come with something I wish they had a better manual for the phones.
Alternatives envisagées :
Nextiva has been a Great Service
Commentaires : We have had great service with Nextiva and when we have an issue, they offer several options to obtain tech support. And we have been very satisfied with their service, tech support and equipment.
Avantages :
The service, as it is very user friendly. We are able to control most of the set up and installing a new user and or phone. The cost is very good when comparing features to other Voip Providers. The Features that come with the service is great and we have been very satisfied.
Inconvénients :
Nextiva One started out with a lot of issues but they have made some great updates and hopefully they keep enhancing it.
