Updox

Added feature of PRactice Fusion

Kommentare: Highly recommended. I love using this. I just think if you don't have any other application then can do faxing electronically use this one.

Vorteile:

We can receive and send referrals electronically. For me, it's very convenient if you're working from and or working as a Va and you have no access to a fax machine or you don't want to waste any more papers.

Nachteile:

at first, setting this up is very confusing. you need to have assistance from the company in order to set this up with your printer or computer device.

Updox

Kommentare: Only wish that we could have our office phone number identified when texts and calls go to the patients.

Vorteile:

Allows rapid secure text messaging from my computer to patients. Ease to set up and learn. Allows easy fax retrieval and sorting. Not wasting paper for unwanted faxes. Charges are not per document or usage per client. Patients with appointments are easily reminded and asked to confirm the date. Cuts down on staff having to call each patient for a reminder (and the patients rarely answer our reminder call). They pay attention to their texts.

Nachteile:

Patients cannot identify incoming texts due to random phone number generation by Updox. Patients are wary about opening the text since they do not recognize the phone number. Cannot upload PDF's forms for completion for the patients. They need to be recreated in the Updox platform first. We want to use our forms that we already have, not reformat and retype it in Updox.

Expensive add-on to Practice Fusion for little time-saving. Poor integration

Kommentare: Sure it's better than having a separate secure messaging app and a secure fax, but the price for the little time-saving has become way too high. It's just not worth it anymore and our experience of "gotcha" un-announced 25% price hike is shady and poor business practice in my opinion. We will look at alternatives because Updox has not been upfront with us. Pricing is not listed on their website. They got us with a demo, promised the moon and then jack up the price when we have time vested in it.

Vorteile:

We had big hopes for a communication app that integrates well with our EHR. Updox is expensive for what it is, essentially a TXT messaging and secure fax tool, and it still requires a ton of manual work and manipulation. There is not a lot to like about this tool. Maybe it saves a bit of time when compared to having a separate TXT messaging tool and secure fax but you pay a very high price for very little time saved.

Nachteile:

It still requires a ton of manual work and manipulation. So, the integration is not great. It relies on a push/pull principle where you have to manually map and route every single item that comes in the queue and then pull the item from the EHR. VERY TIME CONSUMING. There are also down time and bug issues. Final straw is a 25% price hike without notice. The notice sent mentioned 6% and they charged 25%. I brought it up the management and they didn't care and stuck to their 25% price hike for us. I would not recommend based on our experience.

Updox is one of the most important programs we use in our office.

Vorteile:

I am able to work from anywhere and complete my job. I can communicate with patients any time of day. Messaging is one of my absolute favorite features in Updox!

Nachteile:

Telehealth is a feature that has not always been consistant so we also use another platform.

Amazingly Easy to Use

Vorteile:

The software in incredibly easy to use. I can send faxes from my medical records software to other facilities, and I can receive information and input it directly to patient files as well. This has saved me so much time, and makes running the accounts receivable portion of our business MUCH easier. The tools available cover all facets of thing I need, (highlight, redact, digital signatures, etc.) and I only needed to be shown the tools once to understand how to use them.

Nachteile:

Sometimes it takes a little while for something I've "printed" to show up in the inbox, but that would be the case for a normal printer anyway. A quick "refresh" of the page gets it sorted, but speeding this process would be my only request!