They are new and they need time to work out the kinks. Six of us went there on Sunday for breakfast/brunch - and we left 2 hours later, and I never did get my food (true for half the table). The manager was trying to help, but was obviously dealing with fires everywhere. I wish I could get my time back. While our waiter was most defiantly overwhelmed - the problems run deeper from people not knowing what comes with the dishes, poor descriptions on the menu, and just overall poor se vice from seating to keeping the coffee brewing - and well overall communications. Add to that the…Read more
They are new and they need time to work out the kinks. Six of us went there on Sunday for breakfast/brunch - and we left 2 hours later, and I never did get my food (true for half the table). The manager was trying to help, but was obviously dealing with fires everywhere. I wish I could get my time back. While our waiter was most defiantly overwhelmed - the problems run deeper from people not knowing what comes with the dishes, poor descriptions on the menu, and just overall poor se vice from seating to keeping the coffee brewing - and well overall communications. Add to that the high price of food, and service misses the expectations mark on a massive scale. And it's hard to comment on the food when you never got your order and lost two hours of your life in the process.
BTW: responses are nice - but that doesn't change the fact the McDonalds would have supplied a better breakfast in 2% of the time with a cost in-line with expected quality and service. How a premium place like this goes live in such a bad state is really shocking.