User
What went wrong? I really need to get this campaign out.
Tips
- Offer a solution or next step.
- Be straightforward. Explain what’s going on right away.
- Be calm. Don’t use exclamation points or alarming words like “alert” or "immediately."
- Be serious. Don’t joke around with people who are frustrated.
MailChimp
We’re experiencing a problem at one of our data centers. Our engineers are on the case, and will have things back to normal shortly.