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Contact Us

If you're looking to speak to a bookseller, find out about your online order, or comment on our bookshops, you can get in touch with us by choosing one of the options below.

Contact a Bookshop

For all book enquiries contact your local Waterstones bookshop by phone or email.

You can find contact details for all our bookshops using our Bookshop Locator.

Contact a bookshop

Contact Our Customer Support Team

Christmas Closure Dates

Due to the holiday season our Customer Support Team phone line will be closed on these dates:

  • Saturday 24th - Tuesday 27th December
  • Monday 2nd January
We will be back to normal opening hours from 9am on Tuesday 3rd January. You can still contact us via email during this time and one of our advisors will get back to you as soon as possible. 

 

Our Customer Support Team is available Monday to Friday excluding Bank Holidays, from 9am to 6pm.

UK: 0808 118 8787. FREE from a BT landline, costs may vary with other providers. Outside the UK: +44 208 045 1001. Please note that charges will apply.

Or please complete our email contact form for a quick reply and resolution to your enquiry.

Email our Customer Support Team

Need Help?

Find the answer to your queries on our help pages.

Waterstones Card & Rewards

Frequently asked questions  including reporting lost and stolen cards and checking a points balance.

Find out more >

Gift Cards & Vouchers

Purchasing Gifts Cards and vouchers for students, businesses and theatres, as well as frequently asked questions.

Find out more >

Waterstones Marketplace

Shopping on the Waterstones Marketplace for used and out of print books, and getting help with your order.

Find out more >

Business & School Accounts

See information about our services available for businesses, schools and other institutions.

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Author & Publisher Enquiries

Providing title information from Nielsen BookData, find a Waterstones-recognised distributor and submitting your book for consideration.

Find out more >

Careers at Waterstones

What it’s like to work at Waterstones, and vacancies on our bookshop floors and at our head office.

Find out more >

Event Tickets

Buy tickets for events and how to contact our ticket providers, Ticketscript.

Find out more >