Get closer to your customers
through data

Zendesk gives you analytics tools to measure and improve your customer service

GAIN GREATER CONTEXT

Start with our collection of best practice dashboards, then build your own customized reports. Insights puts everything into perspective, so you can see how each trend or correlation affects your business.

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Manage backlog

Break down the types of tickets contributing to backlog, and see trends over time
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Boost performance

Use agent activity as one way to stack team performance, then raise the standards
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Manage agents

Gain insight into granular agent performance metrics to identify coaching opportunities
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Understand ticket lifecycle

Know how well your agents are handling the ticket queue to drive greater efficiencies
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Engage customers

Tailor your customer support strategy to the bottom line and drive business

What customers are saying

"Having detailed information on customer engagement and agent performance makes our whole company more productive."
– Jeanette Gibson, Vice President of Customer Success, HootSuite

More customer stories
What customers are saying

"We are a data driven company at Shopify. With Insights, we can use all of our customer support data to improve our products."
– Richard Hall, Director of Revenue Operations, Shopify

More customer stories
DRIVE CHANGE

"We need complete visibility into each ticket’s lifecycle because every interaction is an opportunity for us to improve the customer’s experience."
– Doc Shufelt, Vice President of Operations, Republic Wireless

More customer stories

Get closer to your customersthrough data

Get closer to your customers
through data