Resources
Article
Predicting customer satisfaction helps prioritize interactions and prevent churn
Webinar
Predictive Analytics, Machine Learning and Meaningful Customer Relationships
Article
Bright Ideas: Retail Customer Stories
Webinar
Delivering high-impact phone support, featuring DonorsChoose
Webinar
Industry Trends Webinar: The Future of Customer Service
Webinar
What’s New in Your Zendesk: Pack in the Productivity
White Paper
The mysterious case of ticket X
Article
11 Steps to a Better Customer Support RFP Document
Webinar
3 Customer Service Lessons from Disney
Webinar
3 Keys to Building a Kindness Revolution
Webinar
3 Ways Customer Service Increases Your Sales
Webinar
5 Steps to Becoming a Beloved Company
Webinar
5 Ways Customer Support Can Lead the Customer Centricity Charge
White Paper
6 Steps to Deploying Chat on Your Website
White Paper
6 Tips for Building a Thriving Help Center
Webinar
7 Effective Keys to Transforming the Customer Experience
Webinar
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Webinar
7 Steps to Customer Experience Heaven
Webinar
7 strategies for turning angry customers into loyal fans
Webinar
7 tools for amazing every customer every time
White Paper
A guide to multi-channel customer support
Webinar
A panel discussion about the channel with the highest customer satisfaction
Video
Adding Zendesk Agents
White Paper
An Enterprise Guide to 21st Century Customer Engagement
Infographic
Are surveys effective?
Infographic
Australia Omnichannel Survey
White Paper
Benefits of Integrated Phone Support
Infographic
Best in practice: what works in customer service
Infographic
Better service through self-service
Webinar
BetterCloud: Using communities to build better products
Article
Bright Ideas: Customer Stories
Article
Bright Ideas: Line of Business (IT) Customer Stories
Webinar
Building and Retaining a Client-Focused Support Organization Through Rapid Change
Webinar
Building Better Customer Relationships with Visual Engagement
Infographic
Building customer loyalty
Infographic
BYOD Support
Infographic
Can Your Customers Find You Online?
Infographic
Companies Focus on Customer Retention
Infographic
Complaining Ain’t Easy
White Paper
Cookbook for the Customer-Centric Company
Webinar
Creating a great customer experience in any language
Webinar
Creating Apps in the new Zendesk interface
Webinar
Creating Moments of Magic for Your Customers – Today and Every Day
Webinar
Customer Love in the Social Age
Article
Customer Service Advice – 16 Lessons Learned
White Paper
Customer Service in the Retail Revolution
White Paper
Customer Service Skills You Need
Article
Customer Support Tool Scorecard
Infographic
Customers want to help themselves?
White Paper
Customizing Zendesk Insights
Webinar
Developer Spotlight: API Updates, New Libraries, and More
Webinar
Developer Spotlight: Automating tasks using the Zendesk API
Webinar
Developer Spotlight: Telephony Toolkit, App Framework, and More
White Paper
Do you really need a technical writer for your knowledge base?
Article
Download: The best hold music since ‘Careless Whisper’
Webinar
Effort and Conversion: An Inverse Relationship
White Paper
Effortless Customer Experience featuring Genesys
Webinar
Empowering Your Customers with Self-Service
Webinar
Explaining the Complicated So Anyone Can Understand
White Paper
Five trends impacting the enterprise IT help desk
Webinar
Forrester – 2016 eCommerce Predictions Webinar
Article
Forrester Brief: Focus On Three New Service Experiences
Article
Forrester Names Zendesk a ‘Strong Performer’
Article
Forrester report: The Six Key Elements of Proactive Chat
Article
Forrester’s Predictions 2016: The eCommerce Gap Widens
Webinar
Forrester’s Top 10 Customer Service Trends for 2016
Article
Forrester’s Top 10 Customer Service Trends for 2016
Article
Forrester’s Trends 2015: The Future Of Customer Service
Webinar
From Apple To Zappos: Elevating The Customer Experience From A to Z
Webinar
Game On for an Engaged Team
Article
Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement
Article
Gartner Predicts 2016: CRM Customer Service and Support
Article
Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel
White Paper
Gartner: The Five CRM Customer Engagement Technologies to Focus On Through 2020
Article
Gartner: Why You Need To Rethink Your Customer Self-Service Strategy
Article
Gartner’s 2015 Magic Quadrant for the CRM Customer Engagement Center
Article
Gartner’s 2016 Magic Quadrant for the CRM Customer Engagement Center
Webinar
Getting Schooled with Zendesk: EDU Customer Stories
Webinar
Getting Started with Net Promoter Score®
Webinar
Getting to know the new Zendesk
Webinar
Going Beyond Support with Customer Engagement
White Paper
Guide to Integrating Zendesk and Salesforce
Webinar
Happy Employees Means Happy Customers: Creating a World-Class Internal Culture
Video
How Groupon Uses the Zendesk API
Webinar
How Innovolt Supports External and Internal Customers with Zendesk
Video
How Le Tote Uses Zendesk and Zopim
White Paper
How Live Chat Helps Businesses and Consumers
Video
How Rapha Uses Zendesk
White Paper
How to Conquer Your Fear of Phone Support
Webinar
How to Defuse Even the Worst Customer Situations
White Paper
How to Grow Your Business with Proactive Chat Support
White Paper
How to Hire the Best Customer Support Reps
White Paper
How to Manage Your Amazing Customer Service Team
White Paper
How to Migrate Your Help Desk System
White Paper
How to move beyond email to the cloud
White Paper
How to Provide Global Support
Infographic
How to recover from a customer service fiasco
White Paper
How to Successfully Build and Manage a Virtual Team
Webinar
How to Take Your IT Service Desk to the Next Level
Infographic
How Your Company’s Customer Service is Being Graded Online
Webinar
How Zendesk Does Customer Service
White Paper
ICMI report: Uncover the Hidden Profits in Your Contact Center
Video
Illuminate NY: A Strategic Approach to Customer Engagement
Video
Illuminate SF: A Strategic Approach to Customer Engagement [replay]
Webinar
Improving the Customer Experience: What We Can Learn from Extraordinary Companies
Video
Increase ticket priority via automation [pro tip]
Webinar
Increasing Loyalty with an Exceptional Customer Experience
Video
Intro to Zendesk Reporting and Analytics
Infographic
Invest in convenience to convert more customers
Article
IT Service Success Kit
Webinar
Keeping your Zendesk secure – no IT team required
Infographic
Killing phone support can kill your business
Webinar
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
Webinar
Maintaining World Class Customer Support in a Fast Growing Organization
Infographic
Manners Around the World
Webinar
Master High-Tech, High-Touch Customer Service
White Paper
Matchmaking in the cloud: a perfect marriage of sales and support
Infographic
Mobile Apps in the Enterprise
Infographic
Morning Mobile Phone Usage
Webinar
Moz eases growing pains with simplified bug communication
White Paper
Omnichannel customer service report
Infographic
Omnichannel survey infographic
White Paper
One face of the brand customer support
Infographic
Online Retailers Have a Lot to Lose
White Paper
PCI Compliance and the Cloud
Webinar
Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps
White Paper
Protect Your IT Assets
White Paper
Providing Great Customer Service Through Social Media
Webinar
Proving the value of customer service
White Paper
Simplified IT Service Management
Infographic
Social Media: Don’t Get Left Behind
Webinar
Spreading the Customer Love
Infographic
Surviving the Tech-Challenged Public
Webinar
The Apple Experience: Secrets to Insanely Great Customer Loyalty
Webinar
The Cult of the Customer – Turning Customers into Evangelists
White Paper
The Customer Service and Social Media Revolution
Infographic
The Evolution of Phone Support
Infographic
The Face of Your Company
Infographic
The good, the bad, and the ugly: the impact of customer service
Infographic
The History of Customer Support
White Paper
The impact of customer service on customer lifetime value
Infographic
The Music We Hold To
White Paper
The New Face of Customer Service
Webinar
The Zappos Experience: Creating a Customer Service Culture
White Paper
The Zendesk Customer Service Benchmark
Infographic
There’s a chat for that
Video
This is Zendesk
Webinar
Three hidden reasons why good people provide bad service
White Paper
Tips for Providing Great Customer Service on Facebook
White Paper
Tips for Providing Great Customer Service on Twitter
Video
Top 3 Tips to Becoming a Profit Center
Video
Transitioning to the new Zendesk
White Paper
True stories of customer service ROI
Webinar
Trusting Your Support Team with Social Media
Webinar
Turning Data into Action
Webinar
Turning Difficult Moments into Positive Customer Experiences
Webinar
Turning Rants into Raves: How to Capture the Customer’s Heart
Infographic
United Kingdom omnichannel survey
Infographic
United States Omnichannel Survey
Webinar
Uplifting Service: The Proven Path to Delighting Your Customers
Webinar
Using Zendesk to Communicate Effectively with Your Customers
Webinar
What Airbnb learned while rapidly scaling their customer service
Infographic
What is bad customer service?
Webinar
What’s New in Your Zendesk: Advanced Voice
Webinar
What’s the Secret to Providing a World Class Customer Experience
Webinar
What’s New in Your Zendesk: Establishing Innovation
Webinar
What’s New in your Zendesk: Meaningful data with Insights
Webinar
What’s New in your Zendesk: Multi-channel support for your multi-talent team
Webinar
What’s New in Your Zendesk: Multibrand
Webinar
What’s New in your Zendesk: Scalable support
Infographic
Where are the happiest employees?
Infographic
Why are Customers Turning to Social Media?
Infographic
Why companies should invest in the customer experience
Video
Why Zendesk
Infographic
Winning Customer Service
Video
Working with Zendesk Tickets
Webinar
Writing Great Emails to Customers: How Social Media Has Changed the Rules
Webinar
Your Customer is More than Just a Ticket Number
Infographic
Your Customers Want Support Via Smartphone
Webinar
Zen Masters of Customer Service Webinars
Video
Zendesk Apps
Video
Zendesk customer satisfaction [pro tip]
Webinar
Zendesk Deep Dive: Apps
Webinar
Zendesk Deep Dive: Customizing Insights Reports and Dashboards
Webinar
Zendesk Deep Dive: Dynamic Content and Localization
Webinar
Zendesk Deep Dive: Increase Productivity with Macros
Webinar
Zendesk Deep Dive: Managing Views
Webinar
Zendesk Deep Dive: Multibrand
Webinar
Zendesk Deep Dive: Triggers
Video
Zendesk Email Introduction
Webinar
Zendesk Embeddables: Bringing customer support directly to your customers
Video
Zendesk for Salesforce Integration
Video
Zendesk Help Center
Video
Zendesk Insights: Advanced Analytics & Reporting
Video
Zendesk iPad App
Video
Zendesk macros from tickets [pro tip]
Webinar
Zendesk Multibrand
Video
Zendesk Overview
Video
Zendesk Product Demo
Video
Zendesk triggers
