Zendesk Message
Make sure customers get the message
Zendesk Message is new customer messaging software that helps companies engage customers on their favorite messaging app. It’s easy to use, built to scale, and lets companies maintain that personal touch—always.
Register NowZendesk partnered with Facebook to power the initial companies on Businesses on Messenger
Message is the Medium
Messaging has evolved into something new
Join the Evolution
Reach your customers – all of them
Messaging has become the most popular digital communications channel. With over 2.5 billion users and counting, messaging apps give businesses the opportunity to reach and market to millions more customers. It’s a support channel that’s “always on,” and it is evolving into a primary driver of customer satisfaction.
Zendesk Message is designed to help businesses build more personal relationships with their customers through popular messaging apps. It’s scalable so businesses can keep up with growth, and natural and intuitive for the customer to use. It’s the next step in the natural evolution of customer messaging platforms.
Personalize your Relationships
Facebook’s Businesses on Messenger
Customers can opt-in to receive updates through Facebook Messenger after making a purchase
Businesses start a conversation by pushing customized messages about order confirmations, shipping updates, and more
Customers can now have a real-time conversation with a business on Facebook Messenger and keep their order history in one place