Support - Telstra

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What can we help you with?

Accounts & Billing

View your payment options, track your order or manage your account

Internet

Troubleshoot a problem, get technical support or manage your connection

Mobiles & Devices

Troubleshoot your mobile, view add-ons & services or manage your data

Telstra Mail

Set up and manage your email

More categories

Pre-Paid Services

Activate, recharge or check balance

Telstra Locator

Set up tags, manage location settings or get tech support

Phone line

Check current plan or set-up, troubleshoot or disconnect your phone

Entertainment & Sport

Apple Music, Foxtel, Telstra TV or Kayo

Popular online tasks

Pay a bill

Sign in to Webmail

Get a payment extension

Register a Telstra ID

Other Support options

CrowdSupport®

Have a question about mobile phones? Ask our Customer Forum.

Go to CrowdSupport

24x7 Chat

Chat with us now.

Chat Now

Multilingual Support

If you'd like to speak with us in your preferred language, we've got you covered.

Multilingual Support

Find a Telstra store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store

Help Centre

Accounts & Billing View your payment options, track your order or manage your account

Internet Troubleshoot a problem, get technical support or manage your connection

Mobiles & Devices Troubleshoot your mobile, view add-ons & services or manage your data

Telstra Mail Set up and manage your email