資源
White Paper
Union+Webster: The value of conscious consumers
White Paper
Forrester TEI Report Examines the ROI of Zendesk
White Paper
Getting started with Zendesk Talk
文章
滿意的客戶是我們的終極目標
White Paper
6 Steps to Deploying Chat on Your Website
文章
Gartner：消費者傳訊 App 的熱門使用案例以及對於 CRM 的優勢
網路研討會
From Cost Center to Profit Center: the Potential ROI of Zendesk
White Paper
The mysterious case of ticket X
文章
11 Steps to a Better Customer Support RFP Document
網路研討會
2017 retail and ecommerce customer service trends
文章
2017 technology trends in customer support centers
網路研討會
3 Customer Service Lessons from Disney
網路研討會
3 Keys to Building a Kindness Revolution
網路研討會
3 Ways Customer Service Increases Your Sales
網路研討會
5 Steps to Becoming a Beloved Company
網路研討會
5 Ways Customer Support Can Lead the Customer Centricity Charge
White Paper
6 Tips for Building a Thriving Help Center
網路研討會
7 Effective Keys to Transforming the Customer Experience
網路研討會
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
網路研討會
7 Steps to Customer Experience Heaven
網路研討會
7 strategies for turning angry customers into loyal fans
網路研討會
7 tools for amazing every customer every time
White Paper
7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
White Paper
A guide to multi-channel customer support
網路研討會
A panel discussion about the channel with the highest customer satisfaction
文章
A Retailer’s Guide to Getting Omnichannel Customer Service Right
White Paper
A Zendesk cheat sheet for picking your support solution
視訊
Adding Zendesk Agents
White Paper
Agent Experience Guide
White Paper
Agent Life Cycle Guide
White Paper
An Enterprise Guide to 21st Century Customer Engagement
圖解資訊
Are surveys effective?
圖解資訊
Australia Omnichannel Survey
圖解資訊
Best in practice: what works in customer service
圖解資訊
Better service through self-service
文章
Bright Ideas: Customer Stories
White Paper
Bright Ideas: HR Customer Stories
文章
Bright Ideas: IT Customer Stories
文章
Bright Ideas: Retail Customer Stories
圖解資訊
Building customer loyalty
圖解資訊
BYOD Support
視訊
C-TRON—a blast from the past
圖解資訊
Can Your Customers Find You Online?
圖解資訊
Companies Focus on Customer Retention
圖解資訊
Complaining Ain’t Easy
網路研討會
Context matters: Strategies for empowering agents with more information
White Paper
Cookbook for the Customer-Centric Company
網路研討會
Creating a great customer experience in any language
網路研討會
Creating Moments of Magic for Your Customers—Today and Every Day
圖解資訊
Customer engagement with agile customer care
White Paper
Customer Experience Guide
文章
Customer Service Advice – 16 Lessons Learned
White Paper
Customer service glossary
White Paper
Customer Service in the Retail Revolution
White Paper
Customer Service Skills You Need
White Paper
客戶服務在打造卓越零售體驗中所起的作用
White Paper
Customer service: turning transactions into relationships
文章
Customer Support Tool Scorecard
圖解資訊
Customers want to help themselves?
White Paper
Customizing Zendesk Insights
網路研討會
Delivering high-impact phone support, featuring DonorsChoose
網路研討會
Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
網路研討會
Developer Spotlight: Automating tasks using the Zendesk API
White Paper
Do you really need a technical writer for your knowledge base?
文章
Download: The best hold music since ‘Careless Whisper’
網路研討會
Effort and Conversion: An Inverse Relationship
White Paper
Effortless Customer Experience featuring Genesys
網路研討會
透過自助服務為您的客戶提供幫助
網路研討會
Engaging with Students in the Modern World
圖解資訊
Fill the self-service gap
White Paper
Five trends impacting the enterprise IT help desk
網路研討會
Forrester – 2016 eCommerce Predictions
文章
Forrester Brief: Focus On Three New Service Experiences
文章
Forrester Names Zendesk a ‘Strong Performer’
文章
Forrester 報告：主動交談的六大關鍵要素
文章
Forrester Research: Use Digital Technologies to Improve Employee Engagement
文章
Forrester’s Predictions 2016: The eCommerce Gap Widens
網路研討會
Forrester’s Top 10 Customer Service Trends for 2016
文章
Forrester’s Top 10 Customer Service Trends for 2016
文章
Forrester’s Trends 2015: The Future Of Customer Service
文章
Forrester’s Vendor Landscape: ITSM SaaS Solutions
文章
Forrester: Pinpoint opportunities for better customer service
White Paper
Forrester: Transform the Contact Center for Customer Service Excellence
文章
Forrester’s 2017 Customer Service Trends
文章
Gartner examines customer experience innovation for 2017
文章
Gartner Predicts 2015: Weak Mobile Customer Service Is Harming Customer Engagement
文章
Gartner 2016 預測：CRM 客戶服務與支援
文章
Gartner 2017 預測：CRM 客戶服務與支援
文章
Gartner Predicts 2017: CRM Customer Service and Support – EMEA
White Paper
Gartner’s FrontRunners Quadrant for Help Desk Software
文章
Gartner’s The State of Customer Experience Innovation 2016: Customer Analytics Gets Critical
文章
Gartner: Best Practices for Making Live Chat a Must-Have Engagement Channel
文章
Gartner: CRM Applications Will Fail Without Customer Empathy
文章
Gartner: Knowledge Management Will Transform CRM Customer Service
文章
Gartner: Why You Need To Rethink Your Customer Self-Service Strategy
文章
Gartner 針對 CRM 客戶互動中心的 2015 Magic Quadrant
White Paper
Gartner 針對 CRM 客戶互動中心的 2016 Magic Quadrant
文章
Gartner 針對 CRM 客戶互動中心的 2017 Magic Quadrant
網路研討會
Getting Schooled with Zendesk: EDU Customer Stories
網路研討會
Getting Started with Net Promoter Score®
文章
Getting started with Zendesk Guide
網路研討會
透過讓客戶參與進來，超越支援的範疇
White Paper
Guide to Integrating Zendesk and Salesforce
網路研討會
Guided Demo of Zendesk Chat
網路研討會
Happy Employees Means Happy Customers: Creating a World-Class Internal Culture
網路研討會
How Businesses use Machine Learning for Customer Experience
視訊
How Le Tote Uses Zendesk Chat and Support
White Paper
How Live Chat Helps Businesses and Consumers
視訊
How Rapha Uses Zendesk
White Paper
How to Conquer Your Fear of Phone Support
網路研討會
How to Defuse Even the Worst Customer Situations
網路研討會
How to Deliver Better Customer Service This Year
White Paper
How to Grow Your Business with Proactive Chat Support
White Paper
How to hire the best customer service agents
White Paper
How to Keep Your Customers Coming Back
White Paper
How to Manage Your Amazing Customer Service Team
White Paper
How to Migrate Your Help Desk System
White Paper
How to move beyond email to the cloud
White Paper
How to Provide Global Support
文章
How to Provide Great Facebook Customer Service
文章
How to Provide Great Twitter Customer Service
圖解資訊
How to recover from a customer service fiasco
White Paper
How to Successfully Build and Manage a Virtual Team
圖解資訊
How Your Company’s Customer Service is Being Graded Online
網路研討會
How Zendesk Does Customer Service
White Paper
ICMI report: Uncover the Hidden Profits in Your Contact Center
文章
IDC: Supporting Customer Experience Initiatives
視訊
Illuminate NY: A Strategic Approach to Customer Engagement
視訊
Illuminate SF: A Strategic Approach to Customer Engagement [replay]
文章
Improve employee satisfaction in just a few clicks
圖解資訊
In good company: Expand support beyond customer service
圖解資訊
Increase revenue with agile customer care
視訊
Increase ticket priority via automation [pro tip]
網路研討會
Increasing Loyalty with an Exceptional Customer Experience
網路研討會
Industry Trends Webinar: The Future of Customer Service
文章
IT Service Desk Scorecard
White Paper
Key Benefits of Integrated Phone Support
圖解資訊
Killing phone support can kill your business
網路研討會
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers
網路研討會
Maintaining World Class Customer Support in a Fast Growing Organization
網路研討會
Making Multichannel Support Simple and Successful
圖解資訊
Manners Around the World
網路研討會
Master High-Tech, High-Touch Customer Service
White Paper
Matchmaking in the cloud: a perfect marriage of sales and support
網路研討會
Meeting multichannel customer service expectations
圖解資訊
Meeting the fresh demands of multi-channel customers
圖解資訊
Mobile Apps in the Enterprise
圖解資訊
Morning Mobile Phone Usage
White Paper
Multi-channel support made-to-order with Zendesk
文章
Nucleus Research: Zendesk yields high ROI for Trustpilot
White Paper
Omnichannel customer service report
圖解資訊
Omnichannel survey infographic
White Paper
One face of the brand customer support
圖解資訊
Online Retailers Have a Lot to Lose
White Paper
PCI Compliance and the Cloud
文章
Predicting customer satisfaction helps prioritize interactions and prevent churn
網路研討會
Predictive Analytics, Machine Learning and Meaningful Customer Relationships
網路研討會
Productivity for a Cause—How EDUs and NPOs Can Extend Zendesk with Apps
White Paper
Protect Your IT Assets
White Paper
Providing great customer service through social media
文章
Roll out and manage multiple customer service channels
視訊
Schedules in Zendesk Support
White Paper
Simplified IT Service Management
White Paper
Streamlining Customer Service with In-App Support Solutions
網路研討會
The Apple Experience: Secrets to Insanely Great Customer Loyalty
網路研討會
The Cult of the Customer – Turning Customers into Evangelists
White Paper
The Customer Service and Social Media Revolution
圖解資訊
The Evolution of Phone Support
圖解資訊
The Face of Your Company
圖解資訊
The good, the bad, and the ugly: the impact of customer service
圖解資訊
The History of Customer Support
White Paper
The impact of customer service on customer lifetime value
White Paper
The Multi-Channel Customer Care Report
White Paper
The New Face of Customer Service
網路研討會
The Power of Integrated Phone Support, Featuring Dorm Room Movers
網路研討會
The Shifting Mindset: Why You Need to Prioritize HR Service Delivery
文章
The value of self-service
網路研討會
The Zappos Experience: Creating a Customer Service Culture
White Paper
The Zendesk Customer Service Benchmark
圖解資訊
There’s a chat for that
視訊
這是 Zendesk
網路研討會
Three hidden reasons why good people provide bad service
網路研討會
Thriving in the Expectation Economy
文章
Top 3 Tips to Becoming a Profit Center
圖解資訊
Top customer experience with agile customer care
White Paper
True stories of customer service ROI
網路研討會
Turning Difficult Moments into Positive Customer Experiences
網路研討會
Turning Rants into Raves: How to Capture the Customer’s Heart
White Paper
Uncover the true value of your customer support organization
圖解資訊
United Kingdom omnichannel survey
圖解資訊
United States Omnichannel Survey
網路研討會
運用 Zendesk 與您的客戶有效地溝通
網路研討會
What Airbnb customer service learned while rapidly scaling their support
圖解資訊
什麼是糟糕的客戶服務？
網路研討會
What’s New in Your Zendesk: Advanced Voice
網路研討會
What’s New in Your Zendesk: Pack in the Productivity
網路研討會
What’s the Secret to Providing a World Class Customer Experience
網路研討會
What’s New in Your Zendesk: Establishing Innovation
網路研討會
What’s New in Your Zendesk: Multibrand
網路研討會
What’s New in your Zendesk: Scalable support
圖解資訊
Where are the happiest employees?
圖解資訊
Why are Customers Turning to Social Media?
圖解資訊
Why companies should invest in the customer experience
網路研討會
Why CX, Why Now?
視訊
為什麼選擇 Zendesk
圖解資訊
Winning Customer Service
網路研討會
Writing Great Emails to Customers: How Social Media Has Changed the Rules
圖解資訊
Your Customers Want Support Via Smartphone
網路研討會
Zen Masters of Customer Service Webinars
視訊
Zendesk Apps
網路研討會
Zendesk Chat: Your customer engagement channel
視訊
Zendesk customer satisfaction [pro tip]
網路研討會
Zendesk Deep Dive: Customizing Insights Reports and Dashboards
網路研討會
Zendesk Deep Dive: Dynamic Content and Localization
網路研討會
Zendesk Deep Dive: Increase Productivity with Macros
網路研討會
Zendesk Deep Dive: Managing Views
網路研討會
Zendesk Deep Dive: Multibrand
視訊
Zendesk Email Introduction
網路研討會
Zendesk Embeddables: Bringing customer support directly to your customers
網路研討會
Zendesk Feature Close-Up
網路研討會
Zendesk Feature Close-Up: Triggers
視訊
Zendesk for Salesforce Integration
視訊
Zendesk Help Center
視訊
Zendesk Insights：
進階分析與報告
視訊
Zendesk iPad App
網路研討會
Zendesk Multibrand
視訊
Zendesk 概述
視訊
Zendesk Product Demo
White Paper
Zendesk research: analytics
White Paper
Zendesk research: behavioral cues
White Paper
Zendesk research: customer satisfaction
White Paper
Zendesk research: customer self-service
White Paper
Zendesk research: live chat
White Paper
Zendesk research: Net Promoter Score® (NPS)
White Paper
Zendesk research: operational benchmarking
White Paper
Zendesk research: retail and the holidays
視訊
Zendesk triggers
