Resource Library
Network World has assembled a comprehensive reference collection of technical resources to help guide your decision making.
The Evolution of the CIO
Organizations led by transformational and strategic CIOs who focus on building adaptable, collaborative, insights-rich ecosystems gain a competitive advantage by driving improvements in strategic initiatives. How can CIOs transform to accomplish these objectives?
Amazon Web Services Provides Guidance on How to Take Control of Your Cloud-Based Infrastructure and Applications
While nearly every enterprise is using cloud infrastructure and applications to some extent, few are getting maximum value from their cloud spend. Implementing cloud technology seems simple on the surface, but it takes practice to truly master the use of clouds. No one knows this better than Amazon Web Services, one of the leading public cloud providers.
Case Study: How ILG Paints a Picture-Perfect View of Member Experience
Delivering and maintaining a positive member experience is paramount for ILG, a leading global provider of membership and leisure services to the vacation industry. To achieve this, a multifaceted view is required-one that can be shared across its DevOps teams.
Customer focused Capture & Case Management in the Cloud
Your customers have high expectations. Whether it is opening a new deposit account, a new loan, a new insurance policy or a claim, they expect the interaction and process to be quick and seamless. Today, customers expect to be empowered with self-service, transparency of your business process, easy interaction with your representatives and to feel like you know them personally.
DevOps and Agile Operations: Insights From the Experts
Nearly any DevOps discussion will highlight the transformation development teams undergo as they evolve from the sequential design of waterfall methods to adopt the iterative, agile approach of scrum methods. It's no wonder as it is dramatic, exciting and delivers impressive results. However, what is mentioned less often, but is equally dramatic, is the shift IT Operations teams must negotiate.
Giving Mainframe Apps a New Lease of Life
Digital channels. Mobile apps. Online services. The way organizations engage with their customers and employees is changing - and that means underlying IT architectures need to change too. But modernizing the mainframe can introduce new risks and challenges, especially around performance management. Discover how a leading bank is using Node.js to mobilize its mainframe applications, while safeguarding the user experience.
How Digital Transformation Redefines the Role of IT Operations
While digital transformation initiatives begin with the goal of improving customer interactions, each initiative introduces new, complex monitoring issues that challenge the capacity of IT operations professionals.
Monitor Microservices in Docker, Cloud Foundry and AWS Cloud
Microservices, Cloud Foundry and Dockerized applications are adding a new layer of complexity to an already complex application environment. When application issues arise, it becomes difficult to pinpoint the source and, too often, you find yourself in lengthy war rooms or assigning experts to triage every issue. As a result, brand loyalty, customer satisfaction and innovation are negatively impacted.
Omnichannel Microservices and Modern Applications
This EMA white paper looks at the challenges and benefits of managing user perceptions and customer experience in an omnichannel landscape.
Panel Discussion: Modern Application Monitoring Strategies
Behind the pretty face of today's applications can be a complex array of microservices, containers, APIs, middleware and backend services. Modern approaches to building these apps can make development more efficient but create monitoring challenges. In this panel discussion, industry experts and leading organizations share their experiences and best practices for modern application monitoring.