Plusnet is one of the fastest growing Internet Service Providers in the UK providing broadband and phone services to homes and businesses across the country.
Ashleigh Finch helped a party of two create an itenerary to include entertainment and a cultural experience for an upcoming birthday celebration in New York.
Moosejaw delivers a more holistic approach to digital engagement with proactive chats, targeted campaigns, and unique avatars that convey the company’s culture.
Discount Tire Direct has increased average order values, improved conversion rates, and with the help of Predictive Targeting, also achieved higher chat acceptance rates.
Jason Daigler, Manager of Online Product Management at Home Depot, discusses best practices for creating a variety of campaigns to cater to different customer segments.
Extraco Banks extends its unique and highly effective in-banking customer experience to the digital channel using LivePerson LiveEngage and Jack Henry & Associates.
Tracx brings digital engagement (LivePerson) into their social media platform and provides actionable insights to expand brand properties and revenue for their impressive list of clients.
Digital engagement is part of the SWARM Banking® methodology that Extraco Consulting uses when helping banks to retool how they engage with their customers.
AFNI has grown into a multi-channel solution with a new generation of customers requiring analytics and innovation, which they are providing by offering LiveEngage as part of their solution.
A-B testing, social tracking, and in-depth analytics of its LivePerson implementation deliver substantial business value for events management leader Cvent.
Cvent integrates the LivePerson solution with their analytics program, enabling them to extract relevant reports and data needed to customize a more proactive approach to engaging with customers.
Nine West Group sought to increase e-commerce sales for its Ninewest.com website while building brand value in support of more sales at partner retailers.
The Michigan Legal Help Program sought to provide a digital engagement channel through which citizens could access tools to help them navigate the legal system.
Lancôme, a brand that has epitomized beauty and elegance for decades, wanted to extend its well-known personalized customer experience to its online shoppers.
Learn how financial institutions can drive sales and enhance customer service by introducing an element of personal service into their online customer experience.
Take a closer look at how live engagement can address key challenges facing retailers and the strategies used by retailers to increase conversions, order values and customer loyalty.
In 2001, industry veterans Sri Myneni and Ralph Barletta co-founded Knoah Solutions, a provider of multi-channel contact center outsourcing services from delivery centers in the United States and India.
Since deploying LivePerson in 2007, which eventually covered 12 different lines of business, Intuit has witnessed a 25% increase in conversion rates and 20% improvement in customer satisfaction scores.
Mantra Group improves the online engagement experience with the help of LivePerson's live chat solution which handles an average of 2,400 chats per month.
Personalized messages and offers generate an incremental conversion rate of 35% on average across targeted segments, resulting in a lift in total sales of 14%.
