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Featured Customer Success Stories

Eliminating Excess Clicks Saves Backflip Studios Hundreds of Thousands of Dollars
Backflip Studios are the venerable creators of DragonVale, NinJump, Paper Toss, and Army of Darkness, among other notable franchise names like Transformers Earth Wars and GI Joe: Strike.
Monitoring for fraud was on their radar early on as fraudsters have aggressively attacked the gaming industry. The team had been using monthly reports from Kochava to identify problematic, potentially fraudulent activity. When they experienced a surge in click volume last year, they reinforced their anti-fraud strategy by implementing Kochava Global Blacklist to preemptively eliminate traffic from fraudulent sources on the list.

Fraud Console Protects Ad Spend
MobilityWare is no stranger to the gaming vertical. The 27-year-old gaming company has established itself as a creator of fun, eye-catching and classic games for mobile and connected devices. The innovative minds at MobilityWare are behind well-known titles like Solitaire, Hot Streak Slots, Blackjack, Match and Rescue, and more. In addition to mobile, many of their games are available on Apple TV, Apple Watch and iPad.
A high click volume report earlier in 2017 revealed a rapid and unexpected hike. The abnormal activity peaked in March with a 190% increase in click volume. Their Kochava account manager noticed the drastic increase and was alarmed when the volume surpassed 1 billion clicks, which added to their transactional costs. Kochava advised MobilityWare to enable the Global Fraud Blacklist, which uses machine learning to detect fraudulent clicks and automatically excludes them from campaigns.
By applying the Blacklist, MobilityWare discovered that 5% of their total install volume had been attributed to fraudulent clicks. Additionally, 80% of those installs were not actually driven by paid media and were considered “organic.” This represented a massive cost savings on their campaigns.

Fraud Source or Influencer? Getting Smart Partnerships
DoubleDown Interactive has succeeded in bringing users the most entertaining casino games like DoubleDown Casino, DoubleDown Classic Slots, and Ellen’s Road to Riches Slots.
DoubleDown’s team became wary of fraud infiltrating campaigns years ago, since the gaming vertical is a frequent target. To protect their campaigns, they use the Kochava Fraud Console and multi-touch attribution (influencer) reports to make decisions about their media partners. They also tapped the Kochava Data Science team to show them how to further identify abnormal activity. The team now readily identifies click injection and sniping of organic installs and applies custom lookback windows by network for the most accurate attribution.

Creating the Best User Experience
Chatbooks has automated the creation of photo albums for today’s digital lifestyle. Through their iOS and Android apps, users create albums to preserve the precious moments captured on their smartphone galleries or Instagram accounts.
To track users across platforms seamlessly, Chatbooks uses Kochava IdentityLink, which assigns a customer identifier, with Web SDK to track and attribute website activity. They rely on Kochava Signals to send postbacks to their internal systems and use multi-touch attribution (influencer) reporting to evaluate the quality of traffic their partners send to identify suspicious traffic.

Fraud Console Reduces Click Volume
Since 1875, the Kentucky Derby has been held at Churchill Downs; this 143-year pedigree was a huge advantage when they launched the TwinSpires app wagering platform for connected devices to complement their web-based product. TwinSpires launched to a healthy following and grew effectively through several seasons. Following one particular run of the Kentucky Derby, install rates seemed unusually impressive—until an abnormally high invoice led them to question the data behind the reported installs of the TwinSpires app.
The cause behind the high cost of user acquisition was an inflated click-to-install rate, which for that year was several times greater than in the previous year. In addition, many of those installs did not convert, meaning activity came to a halt, with no post-install events (such as racetrack bets) completed.
The Kochava Fraud Console exposed all the transactions that occurred during the campaign—both the good and the bad. A post-campaign analysis of TwinSpires activity using the Kochava anti-fraud algorithms identified the data outliers highly indicative of malpractice. Kochava detected IP addresses and device IDs with high click volume, click/install geographic outliers, extremely short mean-time-to-install rates, and ad stacking. Using these mitigation tools, TwinSpires was able to provide evidence of malpractice to hold their partners accountable, and to adjust media partner relationships accordingly.
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1. Apptopia. 2019. Top Charts: Top SDKs – Q1 2019 SDK Installs. Last 30-days revenue. Sourced 2019-03-29
2. Priori Data. 2019. Leaderboards. iOS app store | Overall Category | USA | Publishers | By Revenue. Sourced 2019-03-20
3. Parks Associates. 2018. OTT Video Market Tracker. 2018-11-07. https://www.parksassociates.com/blog/article/pr-11072018
4. Priori Data. 2019. Leaderboards. Google Play Store | Sports | Global | Apps | By Revenue. Sourced 2019-03-20