Event Temple

EventTemple is more than I could have ever wished for! Our entire team is now fully organized .

Comentarios: Our entire team is now better organized and we are able to provide much better customer service. The automated responses and followup emails has not only saved us a ton of time but following up has generated enough bookings to pay for the software in only two months of usage.

Puntos a favor:

I cannot say enough about EventTemple. The Pipeline system allows everyone on the team to see where we are in process with every single client and track all of our communication with them seamlessly. Document sharing, and signing is all streamlined. Probably one of the most important things things that I use, and wasn't even aware I needed it until using the software, was the Automated responses. Our followup process was sporadic but now we can follow up without a great deal of work. Fortune is in the follow-up they say and we have definitely booked several events because of the automated follow up responses. We still have not set up all of the features and integrating all of our processes such as bookkeeping yet, but are looking forward to doing so. The time EventTemple has saved myself and my team is tremendous - I'd say it has cut email time to about 1/4 of what it was previously and we are experiencing great customer satisfaction because we are able to respond quickly and more thoroughly. The amount of time it has saved us, and the increase in revenue from more booked events covered the cost of the software within the first two months of use.

Contras:

The one thing that we would like is a calendar and way to schedule staff, although we think we have a work around by using the tasks feature. In every other way EventTemple has met all of our expectations and more, including features that we didn't know we needed until we started using it.

Event temple is excellent. I highly recommend.

Comentarios: I have used Event Temple since 2016 to automate responses to hundreds of leads and organize each lead's information. I keep the software open on my computer all day and move in and out of it through out the day, every day. I don't know how my company would run without it!

Puntos a favor:

The software is easy and intuitive. It is the only software I know of that has an option to text my lead. This is huge. I find that the emails do not get caught up in spam but are delivered reliably. This is the proof in the pudding that keeps me with Event Temple. It is effective and efficient. On the rare occasions when an email does go missing, the text feature savs the day. Clients receive the text and know to expect an email. When they don't see it, they notify me. The customer service is excellent. Fast, effective and professional. I feel very well taken care of by this company. 5 stars all the way.

Contras:

As mentioned, I love the texy feature. What I don't love is that I have to use a proxy phone number. That number is not local and this can be confusing to my clients. It would be AMAZING if somehow my real phone number could be incorporated into the system to avoid having the proxy number. At the very least, if the proxy number could be more local area code. Right now I am in Banff, AB , Canada and the number is a Montreal area code.

Alternativas consideradas: HoneyBook, Dubsado y 17hats

Razones para cambiar a Event Temple: The texting feature and reliability of messages not getting caught up in spam. I actually do use 17Hats and have for many years. It, too, is excellent management software. I use Event Temple for my leads and 17 Hats for my contracted clients. I like to keep the two separate.

Subscribing to Event Temple is the best investment I made for my company to secure bookings.

Comentarios: It was easy to use.

Puntos a favor:

Easy to use lots of functions and the technical support are the best. Whenever I have a question or problem they are very quick to respond. Also, it's easy to configure your automation emailing campaigns keeping track of the opens and along with the stats.

Contras:

When I first become a subscriber the software was difficult to delete large bridal leads listing. That problem was correct and to be honest this is the only issue I can recall with Event Temple.

Great customization and easy implementation

Comentarios: The setup documentation from EventTemple was remarkably simple. Unnervingly even. Once the initial setup was done I did one-on-one training with employees - making sure to get feedback from each and implementing any new changes before doing the next round of training. There was some hesitation at first but everyone prefers EventTemple now. The only feature we're hoping to have is some kind of private dashboard for clients to view setup progress/milestones/pipeline stage.

Puntos a favor:

Customization has been far easier than expected. Learning the interface and overall features didn't take long and after a bit of brainstorming I had our venue mostly fully configured within 2 weeks. Naturally, there have been small adjustments along the way, but nothing major.

Contras:

I wish there were more options when creating documents. Yes, I can absolutely use the table features to create more structure and layout options, but end-users can accidentally adjust the table settings while adding text to intentional blank spaces for them to fill in and suddenly shift everything. A lock option would be great. When printing it would also be good to remove the option to choose what dimensions the user wants to print to. Letter, A4, etc. It seems as though that should be entered by the admin when creating the document since flexible options will change the layout. Lastly, a mobile-app would be wonderful - until then, it works just as well on tablet and only slightly different on mobile (must be landscape mode)

Event Temple is simply better than the others

Comentarios: They've won my loyalty by providing me with their loyalty. They've lived up to every promise and made the transition as easy as possible.

Puntos a favor:

Event Temple customer care is off the charts fantastic, which is unheard of for annual subscription programs. The program is incredibly customizable, accommodating, and easy to use. It reduced our booking process from 25min per event to about 3min!

Contras:

I wish the financial and statistical reports were as robust and accommodating as the rest of the program.