Survicate

Great app for a great price

Comentarios: I was looking for an affordable on-site survey tool and Survivate was far and away the cheapest will offering the same feature set as the old players in the game. Their interface is easy to use, and the widget design is very nice. I use it to ask users if anything is stopping them from buying something, and then giving them different responses depending on their answer.

Puntos a favor:

- Cheap (compared to competitors) - Sexy widget - Super configurable - Responsive support team

Contras:

- Backend is slow at times

The strength of Survicate is its capacity to launch surveys with targeted audiences.

Comentarios: In order to generate intelligent lead profiles, Survicate gives firms the ability to create surveys that may precisely target the correct people.

Puntos a favor:

We can determine client behavior, trends, and other relevant factors with the help of the program Survicate. This is accomplished via survey tools that are built into websites. The program helps me manage quick surveys and gather customer feedback regarding their website, services, and products.

Contras:

Although we have the option to create our own tags through the survey links, I wish it was a little more user-friendly. Perhaps adding a dynamic component would allow us to keep the same survey copy while having it respond differently to diverse audiences.

Alternativas consideradas: Userpilot

Razones para elegir Survicate: Survicate uses widgets that are made to be fully functional and responsive on mobile devices. More users can now access the system for a longer period of time thanks to this.

Software anterior: User Interviews

Feedback one year later

Puntos a favor:

Reactivity of support Design to build survey > easy

Contras:

No synchronisation with our CRM at the begining Some small bugs

satisfactory survey software

Comentarios: I had to get my user id transferred from a previous employee. In the meantime i had to use his account log in. Upon logging into his account, there was no data. I reached out to Survicate team for help, and they were able to help within an hour. They said it was because they had removed previous employees access to the company info.
Why not just delete him from the user base? Otherwise, overall software works fine. It doesn’t have as many bell and whistles as it’s compettitors, but the functionality is there and pretty user friendly.

Puntos a favor:

You can integrate contact forms directly onto your website with this software.

Contras:

From an admin perspective, when you have a lot of continuous responses, the responses are hard to navigate on-screen. I wish there was a “view all” where i could filter responses by date range. From a user perspective, pop up surveys are irritating to the user and a dated feature.

Easy to use, customisable

Comentarios: It's great to be able to launch website intercept surveys so quickly and easily, user-friendly interface. There are lots of customisation options in terms of who the surveys are displayed to, where and when on the website. The outputs and exports of data are also great, user friendly and detailed. Customer service has been very quick and helpful, functions that are not yet included in the software seem to be taken on board for consideration.

Puntos a favor:

User friendly set up of surveys Can easily preview surveys before launch Customisation options for survey visualisation and when/ where surveys appear

Contras:

Delay between launching or editing a survey and it appearing on the website - makes it difficult to test and change