Freshchatの概要
Freshchatは、セールスおよびカスタマー・エンゲージメント・チームがWebサイト、モバイル・アプリ、またはソーシャル・ページで見込み客や顧客と会話することのできる最新のメッセージング・ソフトウェアです。Freshchatは、従来のライブ・チャットとは異なり、企業とそのチームに継続的なコンテキスト駆動型のメッセージング体験を提供します。キャンペーン、セールス・ボット、統合されたセルフサービス、 続きを読む インテリジェントなメッセージ・ルーティングなどの機能により、期待値を設定してそれを実現し、訪問者の質問に対してよりスマートかつ迅速に回答することができます。 表示を減らすFreshchatの対象ユーザー
Freshchatのターゲット市場は、SaaSおよびeコマース企業の販売、カスタマー・サポート、マーケティング・チーム (最大50人のチーム・メンバーが製品を使用) です。
Freshchatをご存知でしょうか？
別の人気製品との比較
Freshchat
Freshchatの競合SaaS製品
Freshchatのレビュー
Chetan
検討した類似製品：
Freshchat is the Great Customer Support Software
製品を使ってみた感想： It was a good experience, but we always wanted an amazing experience.
良いポイント:
Freshchat is the nice customer support software to help customers with immediate response.
改善してほしい点:
It's not full functioned, according to me, and have the higher prices as compare to deliverability.
Amirullah
検討した類似製品：
Freshchat is User-Friendly Apps
製品を使ってみた感想： We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.
良いポイント:
Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business
改善してほしい点:
Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada
Darien
Freshchat is a quality chat application with a confusing backend UI and an impossible login system
製品を使ってみた感想： Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands
良いポイント:
Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.
改善してほしい点:
The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers
Karan
検討した類似製品：
User-friendly interface & pricing structure
製品を使ってみた感想： Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support!
良いポイント:
We could set it up easily since we had a few Freshworks' products integrated. The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.The dashboards are intuitive, helping us understand the functioning and areas of improvement. This helps us communicate with a potential prospect as and when they have a query.
改善してほしい点:
Although the existing integrations help, I would love to see some more features added that can help us increase collaboration with teams. The mobile experience is not as smooth as what their competitors offer.
Seth
検討した類似製品：
Clean, Professional and Simple Set-up
製品を使ってみた感想： I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.
良いポイント:
I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.
改善してほしい点:
While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.
