Freshchat
What Is Freshchat?
Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. W Read more ith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation Read lessWho Uses Freshchat?
Freshchat target market comprises customer support, teams of Saas, and eCommerce companies with up to 50 team members using the product.
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Freshchat
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Freshchat Reviews for Indian Users
Chetan
Alternatives Considered:
Freshchat is the Great Customer Support Software
Comments: It was a good experience, but we always wanted an amazing experience.
Pros:
Freshchat is the nice customer support software to help customers with immediate response.
Cons:
It's not full functioned, according to me, and have the higher prices as compare to deliverability.
Amirullah
Alternatives Considered:
Freshchat is User-Friendly Apps
Comments: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.
Pros:
Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business
Cons:
Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada
Darien
Freshchat is a quality chat application with a confusing backend UI and an impossible login system
Comments: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands
Pros:
Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.
Cons:
The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers
Karan
Alternatives Considered:
User-friendly interface & pricing structure
Comments: Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support!
Pros:
We could set it up easily since we had a few Freshworks' products integrated. The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.The dashboards are intuitive, helping us understand the functioning and areas of improvement. This helps us communicate with a potential prospect as and when they have a query.
Cons:
Although the existing integrations help, I would love to see some more features added that can help us increase collaboration with teams. The mobile experience is not as smooth as what their competitors offer.
Seth
Alternatives Considered:
Clean, Professional and Simple Set-up
Comments: I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.
Pros:
I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.
Cons:
While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.
