Freshchat
¿Qué es Freshchat?
Freshchat es un moderno software de mensajería creado para los equipos de ventas y participación del cliente, para hablar con clientes y clientes potenciales en sitios web, aplicaciones móviles y Leer más redes sociales. Un gran avance desde el chat en vivo existente, Freshchat ayuda a las empresas y a sus equipos a enfocarse en una experiencia de mensajería continua y orientada al contexto. Con funciones como campañas, bot de ventas, autoservicio integrado y enrutamiento inteligente de mensajes, se establecen y cumplen las expectativas, y las respuestas a las preguntas de los visitantes son más inteligentes y rápidas. Mostrar menos¿Quién usa Freshchat?
El mercado objetivo de Freshchat se compone de equipos de ventas, asistencia al cliente y marketing de empresas SaaS y de comercio electrónico con hasta 50 miembros del equipo utilizando el producto.
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Freshchat
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Opiniones de Freshchat
Usuario verificado
Más de 4 años usando Freshdesk
Puntos a favor:
Una herramienta muy completa para el servicio de atención al cliente. Junto con el resto de Apps de Freshwork, se convierte en un sistema completo para la gestión diaria.
Puntos en contra:
Atención al cliente solo en inglés, y estaría bien ajustar los precios al usar varias apps de Freshworks.
Chetan
Alternativas consideradas:
Freshchat is the Great Customer Support Software
Comentarios: It was a good experience, but we always wanted an amazing experience.
Puntos a favor:
Freshchat is the nice customer support software to help customers with immediate response.
Puntos en contra:
It's not full functioned, according to me, and have the higher prices as compare to deliverability.
Amirullah
Alternativas consideradas:
Freshchat is User-Friendly Apps
Comentarios: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.
Puntos a favor:
Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business
Puntos en contra:
Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada
Darien
Freshchat is a quality chat application with a confusing backend UI and an impossible login system
Comentarios: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands
Puntos a favor:
Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.
Puntos en contra:
The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers
Karan
Alternativas consideradas:
User-friendly interface & pricing structure
Comentarios: Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support!
Puntos a favor:
We could set it up easily since we had a few Freshworks' products integrated. The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.The dashboards are intuitive, helping us understand the functioning and areas of improvement. This helps us communicate with a potential prospect as and when they have a query.
Puntos en contra:
Although the existing integrations help, I would love to see some more features added that can help us increase collaboration with teams. The mobile experience is not as smooth as what their competitors offer.
