Tidioのレビュー

Good Customer Service

製品を使ってみた感想： I have always been intimidated by investing in automation and marketing systems. I am so glad I found Tidio - it has really simplified my life and saved me a ton of time, a valuable resource for any entrepreneur!

良いポイント:

It's easy to use, affordable, and offers features that have helped me grow my business and reach new customers. It's not too expensive, you can use it for free, and the automation tools are very easy to set up.

改善してほしい点:

hmm not too expensive 🤔 but it will be good if they add more "free" options 😁

Easy to deploy and use

製品を使ってみた感想： I've only been using it for 3 days but so far it has exceeded my expectations!

良いポイント:

It's incredibly simple to add to your website. Easy to customize and doesn't require a computer science graduate to use.

改善してほしい点:

It would be nice to give users/customers the ability to hide the chat permanently. I know some users can get frustrated when chat windows pop up every time they visit a site.

検討した類似製品： LiveAgent、LiveChat、Zendesk Suite

Tidioに切りかえた理由： The free option and ease of installation and use convinced us to try Tidio.

Always responds to customer queries even when we are offline

製品を使ってみた感想： Tidio helps us maintain effective communication with our customers. Great product.

良いポイント:

We use Tidio to build chatbots which respond to client questions when certain keywords are included in the questions. We also love the live chat feature which we use to respond to website visitors.

改善してほしい点:

The only thing I dislike about Tidio is that it does't show a queue to the clients to know where they stand when they ask a question on the website.

Tidio is an amazing chatbot

製品を使ってみた感想： I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

良いポイント:

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

改善してほしい点:

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Very Helpful Software

製品を使ってみた感想： This software has enhanced the website making it more personal and effective,

良いポイント:

I like the fact that it has a chatbot. This is a popular trend these days.I also like that it has an Android app. I can chat on the go.

改善してほしい点:

The major setback was the price of this product. It is a little expensive for smaller companies.

検討した類似製品： WhatsApp SCRM

Tidioに決めた理由： I was looking for something new that would seamlessly integrate into WordPress and found Tidio in a Google search.

Tidioに切りかえた理由： It was just the ease of integration into WordPress.

Already very happy and cant wait to see more!

良いポイント:

Support - always there!Easy onboardingClearness and easy to use softChatbot seems to be powerful tool

改善してほしい点:

Lak of brand customisation - you can't add your logo to an email or chat window which is elementary for me.

How i contact my clients

製品を使ってみた感想： Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

良いポイント:

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

改善してほしい点:

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.

Hypernocative and brilliantastic Help Desk and Live Chat software.

製品を使ってみた感想： Tidio is a better tool for generating more business leads and increasing sales.Tidio increases customers satisfaction.

良いポイント:

It's easy to talk and interact with our customers using Tidio live chat feature.It's easy to manage profiles of visitors browsing our website with Tidio.I like how I use Tidio chatbots feature to respond to our customers tickets faster.It's easy to offer our customers with the best support services with Tidio.

改善してほしい点:

There is nothing wrong with Tidio as everything works perfectly.

It was the third one I tried, and the first one that worked as it was supposed to

良いポイント:

Easy set up. Easy integration to mobile device. And the alert sounds are a bonus, they are unique and effective.

改善してほしい点:

Not able to customize where the chat bubble appears, as it is now it almost touches my other lower right pop ups, and I just don't think chat bubbles should be on the left hand side of the screen ever. But those are the only two options, lower right, or lower left. I would rather have a middle right option as well.

A Game Changer

良いポイント:

Tidio helped me connect with customers and significantly improved the conversion rate

改善してほしい点:

The price is a bit expensive, if you sum up everything

Perfect for our non-profit org

製品を使ってみた感想： Being able to chat with our users has really cut down on the time it takes to answer user questions. We used to wait for them to send emails and then they had to wait for us to reply to their emails. The chat features speeds everything up and has led to a huge boost in user satisfaction.

良いポイント:

First and foremost, Tidio offers a free option for non-profit organizations, which enables our small non-profit to have a stellar chat product without the typical expense. We love how easily it integrates with WordPress and how relatively easy it was to install. I also love the AI bot. We've been able to automate so much of our user interactions to help them have "self service" support even when we're not online to chat with them. Huge time saver for everyone.

改善してほしい点:

I wish that I, as an admin, could have better control over each chat administrator's account. Basically, after I set up everyone's accounts, I had no control over them. So if someone kept forgetting to upload a photo, I couldn't do it for them (well, without actually logging into their account with their username and profile). But, this isn't a deal breaker, it just means I have to stay in close contact with each user to keep their profile up to date.

検討した類似製品： Crisp、Intercom

Tidioに切りかえた理由： Ultimately we made the decision based on price, but we're super happy!

Tidio is amazing!

製品を使ってみた感想： I've only had a great experience with Tidio.

良いポイント:

I love the ease of use, the great customer service, and the features I like and use more than what other live chat systems offer. I can view the pages the user has browsed, can automate chats with the bots to get conversions. Everything works as intended.

改善してほしい点:

The only things I can say is the lack of Twitter support to Tidio and more customising the bot actions.

検討した類似製品： Userlike、Crisp、Intercom

Tidioに決めた理由： Because I wanted to view what pages the visitors were viewing and more, I used to use Crisp but that's $99 and the other alternatives aren't up to the standards of Tidio.

Tidioに切りかえた理由： Because of the UI, the design of the chat window, the features and the great customer service, they ask you questions in the trial and it was nice to be feel more than just a number.

Definetly worth it compared to similar softwares

製品を使ってみた感想： Overall just really great software, the price you pay is well worth what you receive, compared to what we previously used which was more expensive and had way fewer features and no customisation

良いポイント:

Tidio has great reporting and customising features. I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

改善してほしい点:

You are unable to view messages from more than 1 website in the same Tidio tab, instead I have to have 2 tabs open to able to receive notifications for both our websites.

Fast and easy

良いポイント:

I was looking for a solution to talk to the people in may webpage and after finding Tidio it took me less than 5 minutes to implemented and start using it.

改善してほしい点:

The app for mac shows a message concerning security of the origin of the application plus is just the webpage made application. I better just to user de webpage and the phone app.

Great alternatives to any other live chat

製品を使ってみた感想： Good support, great software, and overall very nice UI that doesn't look like it's from the year 2000.

良いポイント:

You do not have to have a set limit of users to use their product, they have a free plan with lots of features, the support and knowledge base is very complete and they have custom-built app for your PC and smartphone so you don't have to log in to your dashboard all the time.

改善してほしい点:

Nothing, to be honest, expectations were overachieved by this software and the fact that they provide support even on the free plan, nothing bad to say.

検討した類似製品： LiveChat、Intercom

Tidioに切りかえた理由： Because they had a free plan and the ability to grow as we please and not having to buy a fixed amount of seats.

The website chat all-rounder

製品を使ってみた感想： Its chatbot feature provides a great way for marketers to easily set up contextual messages for website visitors. Definitely helps boost conversions.

良いポイント:

It packs an incredible number of features even in the free plan, which is not something you see in most chat tools. Their design is spot-on and the chatbots are powerful and easy to create.

改善してほしい点:

It should have a stronger integration with Facebook Messenger, namely enabling users to use Tidio with their Facebook account (not having to write their email).

検討した類似製品： Xeno、Intercom

Tidioに切りかえた理由： Amazing free plan enables testing a lot of features.

An unbelievable blend of ease, style, features and price

製品を使ってみた感想： We run an overnight summer camp and connecting with parents (our customers) is of top importance to us to establish that we care and answer questions. Even as I was writing this review, I had the opportunity to answer a parents questions on Tidio.
There are lots of options out there : Olark, Zoho, Zendesk etc. I found Tidio to be not only the most affordable, but also the highest functioning.

良いポイント:

I love how easy it is to use. It's easy to use for both the customer and for the client on the website. Their app is fantastic for both android and IOS.

改善してほしい点:

Honestly, I love everything about it. There are a few features that I would use on a higher tiered paid version, but I love it!

検討した類似製品： Pure Chat

Tidioに決めた理由： Price

切り替える前の製品： Freshchat

Tidioに切りかえた理由： Features and ease of use.

Tidio is your go to chat software

製品を使ってみた感想： From implementation to online support (David is awesome!) there is no program that matches TIdio.

良いポイント:

I have used several other online chat providers but Tidio is the most comprehensive program out there. There mobile app is a game changers!

改善してほしい点:

Nothing! I haven't found any cons as of yet.

検討した類似製品： Lucky Orange

Tidioに決めた理由： Mobil app

切り替える前の製品： Olark

For your website, a useful Live Chat tool is available

製品を使ってみた感想： This tool makes real-time communication a breeze. I can watch users on my website in real time, including their location and what they're looking at. I can strike up a dialogue with them by delivering them exactly what they require. Bots for gathering leads are really strong - they're simple to develop conversation flows for, giving the user the impression that he's speaking with a real person:) - and they're ideal for automation.

良いポイント:

You're all fantastic; you're always there for me when I need you and are quite helpful. With the auto-bot, the Tidio chat app has been fantastic for our business and capturing leads while we sleep. I've had a lot of fun building various automations to help us save time answering FAQs. Thanks!

改善してほしい点:

Nothing, to be honest. Excellent customer service. It has helped us save a lot of time on support calls.

Want leads - Ultimate Support Get Tidio

製品を使ってみた感想： We have been a conversion by conversation company since the get-go. Tidio has been our latest secret weapon to talk and help more. Support is incredible the app is lightweight and available on desktop and mobile. We just can't fault it - don't just read this ... go get it! https://www.ckpcreative.com.au/get-tidio

良いポイント:

Our Tidio salesperson minds the shop while we get on with running the company... if there is a question beyond our get in touch, we can then fully engage with the site visitor! Or you can have a staff member right there on hand to start that incredible customer experience journey... Great coms = even better client experiences. Turn visitors to clients by asking all the right questions - and yes it even has BOTS waaahgt! So, get cracking download tidio for free here -> https://www.ckpcreative.com.au/get-tidio

改善してほしい点:

I can find anything to complain about it apart from not having it for the last 10 years

It's Changed How We Connect With Our Customers

良いポイント:

By making ourselves available to our customers to answer questions through Tidio has made a huge impact on our business. For the most part, we've found our site is self-explanatory to our customers. But for the people with occasional questions about particular products or services, having access to us through Tidio makes the difference between making a sale or not. Also, being able to watch a shopper's page history (seeing where people go while on the site)is a real eyeopener. Fascinating

改善してほしい点:

Not a big issue for us, but the admin panel and notification popups can be a bit clumsy to deal with. It would be helpful to see when the customer has left the site. Nevertheless, we are very happy using Tidio.

Not Just a Live Chat Program

製品を使ってみた感想： It helps my sales team to conduct sales processes in one place, rather than trying to follow clients' responses from multiple chat apps

良いポイント:

You can create some message templates and give selecetions (like what service are you interested in? what is the matter you would like to discuss? and so on) so when a client first messages you via the chatbox, they can select it and the salesperson that is connected to the chat will directly be addressing to the client's questions. It is also the first defence when there is a lot of messages at the same time and the sales person in front of the computer is talking to one of them, the other one can wait or be directed to another salesperson. And the fact that it makes the conversation easy to flow, which wouldn't be possible via mail, or other social media platforms' inboxes.

改善してほしい点:

Nothing to complain about the software, but I think products&pricing modules could be better.

Awesome chatbot and easy installation

良いポイント:

Their installation steps are very easy to follow and takes only few minutes. Their pre-designed templates for chatbots are very helpful for a quick start. Their drag-and-drop visual editor is convenient as no code is required.

改善してほしい点:

Integration options are quite less at this moment as compared to other similar tools. Apart from that, other things are pretty good.

Excellent Chat Software

良いポイント:

The software works great and integrates very easily into my Big-commerce website.

改善してほしい点:

The chat bots and other add-ons can be very expensive. I used them in the past but decided against them later on because of the cost.

Excellent customer communication solution!

製品を使ってみた感想： With the pandemic, we significantly reduced the number of employees, and the need for more accurate communication with the customer arose. I arrived at Tidio on the recommendation of a client who also had excellent results and I really did not regret it. The positive result came in the first month of use, old customers and employees also praised the choice.

良いポイント:

The software has greatly improved communication with the customer and consequently increased sales and customer satisfaction for us, the software has an excellent cost-benefit, and easy integration with the website and Facebook.

改善してほしい点:

I can't think of any negative points for this tool. I can really say that it meets all the needs of the company.