Podium
Cos'è Podium?
Podium è una piattaforma di gestione delle interazioni che sta ridefinendo i rapporti moderni tra le aziende locali e i loro clienti. Riconosciuto da Forbes come azienda Cloud100, Podium semplifica Scopri di più la gestione di tutti i messaggi dei clienti Google, Facebook e testi in entrata, da un'unica dashboard. È anche possibile generare più recensioni e gestire tutte le tue recensioni da Google, Facebook e altri siti per rispondere rapidamente, segnalare posizioni e comprendere il sentimento dei clienti. Mostra menoChi utilizza Podium?
Podium è perfetto per qualsiasi attività commerciale focalizzata a livello locale che ha da 1 a 10.000 sedi e che fa affidamento su un elenco online locale per favorire la crescita aziendale o tentare di gestire le recensioni di più sedi sul web.
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Podium
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Recensioni su Podium
Gregg
Alternative considerate:
Podium Rocks & The Product Works
Commenti: They are amazing and I am looking forward to see where the product will go in the future.
Aspetti positivi:
It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.
Aspetti negativi:
The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.
Amy
Alternative considerate:
review
Aspetti positivi:
The review invite and it's simplicity have helped increase patient reviews. The inbox is easy to manage
Aspetti negativi:
If we enter a contacts phone number incorrectly, it can't be edited...only the name. That is annoying. The biggest issue and disappointment is we feel mislead as we were told when sold the software that it would integrate with our CMS system only to find out it doesn't and there has been no attempt to rectify this. In fact I was told to contact Symplast myself. I don't understand why I as the customer should be doing the leg work on this.
John
Trapped by Auto-renew contract
Commenti: The product is expensive. Works as expected. Customer Service is not great.
Aspetti positivi:
We use it for communicating with our patients and our office.
Aspetti negativi:
It is very expensive. I have had it for three years and found out that every year the contract auto renews. I am not stuck paying for NO customer service and constant sales calls for another 11 months. I wish I went with a company that still has a heart. The only way to talk to them is through reviews!
Erik
Alternative considerate:
"We wish we could do more to help, but this really is as far as we can go."
Commenti: Podium will use that 1-yr agreement you sign against you no matter how many issues you have with their services. They will ignore you, say they've cancelled services with the same template email over and over again, and yet your credit card will still be charged each month. We hope that everyone takes pause when signing that 1-year contract with Podium. We wish we had taken pause before signing up.
Aspetti positivi:
When the software works, it really is a nice system. Our issue is that the software never worked. My employees had consistent issues with messages not showing up in the inbox or not receiving notifications when new messages came in. I myself did not receive a single notification for a new message for over a month, and it was still not fixed by the time we finally decided we had enough and switched to another system. I also had to reach out to them weekly to see if my issues have been figured out because they will never reach back out to you about the issues you're having.
Aspetti negativi:
Trying to cancel with Podium is the worst experience we've ever had with a company. My partner had to pretend to be a new client prospect to get Podium to help us because they will dodge and outright ignore correspondences about cancelling service. They've admitted their issues, told us they are letting us out of the 1-yr contract, yet they are still charging our credit card each month. We have finally had to take the issue up with our credit card company.
Peter
Just send us a text! - Podium brings texting to business
Commenti: The overall experience has been great! The software is easy to use and easy to set up. They assign you a customer success agent and take you through about 12 weeks of training and check-ins to make sure you're good to go. We have loved it and recommend it all the time.
Aspetti positivi:
I love how Podium allows teams of employees from different departments to work together to answer customer questions and requests. One beautiful thing is they were able to port our regular phone number and turn it into a text-able number. So our landline number that all of our customers are familiar with has now become a texting number as well. We're able to tell our customers those beautiful words: "Just send us a text."
Aspetti negativi:
The only downside I see in Podium is the search feature. It is actually astounding how bad it is. You would think in this day and age a basic keyword search feature would be pretty standard. Not so in Podium. The only way to look up old conversations is remembering the name of the person you were chatting with. I'm honestly dismayed by it.
