Birdeye

"Awsome reputation management platform"

Aspetti positivi:

Very easy and intuitive. I can do so much thing with tool . Best feature in this is customer support and level of help. They have best solutions for social media review mantainance and sales marketing.

Aspetti negativi:

I can't found any dislike in this best tool till now .

Birdeye is fast and efficient!

Aspetti positivi:

Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye.

Aspetti negativi:

I have not experienced any cons yet, as this is a newer software to our company.

Over charged over promised bait and switch, deceit, and non stop billing issues!

Commenti: I lost money by using BirdEye and they still wont fix the issues!

Aspetti positivi:

The ability to get more reviews on google

Aspetti negativi:

Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!

My experience with Birdeye

Commenti: The initial reason we used Birdeye was to manage our referral campaigns. Although the referral portion of Birdeye is good, I do feel it needs a little improvement. I really wanted a way that I could manage referral pay-outs through Birdeye, connecting to Amazon for example for gift cards and managing who I have paid and who I have not paid.

Aspetti positivi:

Customer Service was important to me and Birdeye does have a great staff of people that are there when you need them. They answered all my questions when I had them almost immediately.

Aspetti negativi:

The inter-office chat is definitely a product that I know Birdeye is working on but would be really helpful in our business.

Easy to use, light years ahead the competitor platform

Aspetti positivi:

The implementation setup was easy with full support from Birdeye. The software platform is so easy to use and has a great reporting section. Also you can have automatic responses go out for good reviews.

Aspetti negativi:

Can't fault it for much, the custom set up for reveiew responses could have been labelled easier, so if a 3 star review came in, a 3 star auto response goes out. That would be helpful.