Birdeye
¿Qué es Birdeye?
Obtén reseñas auténticas, administra y supervisa las reseñas en más de 150 sitios y obtén los datos que necesitas para mejorar la experiencia del cliente. BirdEye ayuda a las empresas a recopilar Leer más comentarios de los clientes y a aprovecharlos para el crecimiento en un panel de control todo en uno y fácil de usar. BirdEye te ofrece todo lo que necesitas para que te encuentren, te elijan y seas uno de los mejores negocios. Mostrar menos¿Quién usa Birdeye?
Empresas que buscan crear una sólida reputación online impulsada por los comentarios de los clientes, aumentar las calificaciones y establecer confianza para conseguir nuevos clientes.
¿Tienes dudas sobre Birdeye?
Compara con una alternativa popular
Birdeye
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Opinones de Birdeye
David
Works well and good support
Antonio
Mi experiencia Birdeye
Comentarios: A sido buena asta ahora
Puntos a favor:
Su capacidad de procesar datos en particular es muy buena ña recomiendo en lo personal a mi me gusta
Contras:
Que en ocasiones es un poco tardado ,pero puede mejorar eso estaría genial
Respuesta de Birdeye
hace 7 meses
Hi Antonio! Thank you for sharing your experience with us and choosing Birdeye!
Gurvinder
"Awsome reputation management platform"
Puntos a favor:
Very easy and intuitive. I can do so much thing with tool . Best feature in this is customer support and level of help. They have best solutions for social media review mantainance and sales marketing.
Contras:
I can't found any dislike in this best tool till now .
Jessika
Birdeye is fast and efficient!
Puntos a favor:
Birdeye has been a wonderful addition to our company! We previously used another desktop messaging app, and the switch to Birdeye has improved workflow greatly. It auto-refreshes, so we don't miss messages anymore. I love the desktop notifications feature for this reason as well. It transcribes voicemails most of the time (if the caller speaks clearly/had a good signal when they called.) Customers can also send us photos of where they would like their delivery placed. The company sends out review requests for us, instead of us having to individually send them every day. When a review comes in, it is automatically responded to through Birdeye.
Contras:
I have not experienced any cons yet, as this is a newer software to our company.
Peter
Alternativas consideradas:
Over charged over promised bait and switch, deceit, and non stop billing issues!
Comentarios: I lost money by using BirdEye and they still wont fix the issues!
Puntos a favor:
The ability to get more reviews on google
Contras:
Lots of issues with integrations and billing but most of all I purchased Yext through them and was given Synup! I was lied to and when I called them out on it they said oh we will give you Yext now, I asked for a refund and they said they were working on it, I found this out at the end of July or beginning of August then I told them I would not be renewing my 25 locations, they then said they would send me a new contract, tried to get me to sign a 3-year contract, I refused and said I wanted to drop down to 10 locations, they then sent me a new contract for one year, I didn't sign, then they auto renewed, I'm reporting them to the state attorney! Also everyone I dealt with was fired or left!
Oscar
Alternativas consideradas:
My experience with Birdeye
Comentarios: The initial reason we used Birdeye was to manage our referral campaigns. Although the referral portion of Birdeye is good, I do feel it needs a little improvement. I really wanted a way that I could manage referral pay-outs through Birdeye, connecting to Amazon for example for gift cards and managing who I have paid and who I have not paid.
Puntos a favor:
Customer Service was important to me and Birdeye does have a great staff of people that are there when you need them. They answered all my questions when I had them almost immediately.
Contras:
The inter-office chat is definitely a product that I know Birdeye is working on but would be really helpful in our business.
