Cos'è Weave?
Il software di Weave semplifica il lavoro d'ufficio integrandolo in un solo hub. Permette alle aziende di gestire in modo intuitivo qualsiasi cosa, dalle informazioni sui clienti alle recensioni Scopri di più commerciali online. Crea relazioni durature con i clienti grazie a funzionalità come i messaggi di testo bidirezionali e il rinnovo semplice delle prenotazioni. Le soluzioni offerte sono talmente complete per gli uffici che spesso le pratiche che le utilizzano affermano che non saprebbero come fare senza. L'obiettivo è quello di semplificare la gestione del tuo ufficio, in modo che tu possa concentrarti su ciò che conta di più. Mostra menoChi utilizza Weave?
Qualsiasi ufficio che gestisca clienti e telefonate, come dentisti, medici, optometristi, centri benessere, chiropratici o persino operatori di autolavaggi: Weave è lo strumento organizzativo di cui hanno bisogno tutti i responsabili d'ufficio.
Hai dubbi su Weave?
Confrontalo con una delle alternative più popolari
Weave
Alternative a Weave
Recensioni su Weave
Annelise
Essential for business
Aspetti positivi:
I love the way the platform interacts with our patients. They are always growing and adding new products. Some I stay with and some I don't. But I love the fact that the company is always looking at improving the products and experiences for users.
Aspetti negativi:
ISometimes it's hard to know who to contact and get help for issues needed. The company has grown so fast, there always seems to be a new rep assigned, and another one calling me.
Tammy
Alternative considerate:
We LOVE our WEAVE!!
Aspetti positivi:
We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!
Aspetti negativi:
some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!
Simon
Excellent product!
Commenti: Weave has been an absolute game changer in my life and I would absolutely recommend for people to use it. You can't go wrong with Weave.
Aspetti positivi:
I adore Weave's numerous text-based reminders. I also appreciate that Weave allows us to respond to clients. It completely changed the game. Weave continuously adds new options for its fans, who adore it. Access via an app on my phone. I just love the simplicity of the phone app.
Aspetti negativi:
A few glitches here and there but the team updates frequently enough and the issues are so minor that I barley notice.
Marsha
Customer Service is terrible!!
Commenti: We loved everything about Weave until September 12th when we installed a new server and updated our dental software to the latest version. After that, only the phones would work!! Their software would not sync with our dental software so we had to return to just manual confirmations. We went back and forth with them trying to resolve the issue for 2 months!! Working with their support team was TERRIBLE!! They would not keep in contact with us as to what was happening and when we would reach out to them, it would take days to get a response, then the response would be something ridiculous like, "the technician couldn't find his dog last night" or "the technician is out sick". They did not think it was an emergency their product was not working!! When I informed them we would be taking our business elsewhere, their response was, "I don't really blame you"!
Aspetti positivi:
We loved everything about the software and the phone system!
Aspetti negativi:
Their customer service representatives don't seem to care when you have issues with their product.
Sarah
WEAVE has been a game changer
Commenti: Weave has been great (well their customer support has really declined over the years) in their attempts to continually add features that eliminate the need to work with an array of companies. They are forward-thinking and understand what we will need before we know we need it. Customer support loves to NOT solve problems. We often find we are passed around to another person or that they are quick to point the finger in a different direction rather than fully looking to understand the issue and find solutions.
Aspetti positivi:
Two-way communication. Patients are BUSY and don't have time to sit on the phone. They are able to send messages and check their messages at their convienece. Patients LOVE the text2pay feature. This feature has helped significantly with declined payments and A/R's
Aspetti negativi:
I know it is not a WEAVE issue but rather a Dolphin issue but I wish the integrations with Dolphin were better. I also wish we had the option to pick which phone # we text. Sometimes the text needs to go to the parent since it is due to financials, sometimes the text needs to go to the patient since it is related to scheduling.
