Prodotto locale
Cos'è XCALLY?
Soluzione omnicanale per contact center inbound, outbound e misti, basati su Asterisk. Coinvolgi i tuoi clienti con l'esclusiva tecnologia di Motion: la soluzione multicanale, in tempo reale, potente Scopri di più ed efficace. Offri la migliore esperienza di percorso del cliente utilizzando canali voce, web chat, e-mail, SMS e fax. Approfitta della gestione dei contatti, del compositore di chiamata predittivo e del designer IVR di Cally Square. Mostra menoChi utilizza XCALLY?
Ogni tipo di assistenza al cliente richiede soluzioni professionali, per servizi inbound, outbound e misti.
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XCALLY
Other great alternatives to XCALLY
Recensioni su XCALLY
Gianluca
Alternative considerate:
6789
Commenti: Ottimo prodotto con attivazione di moduli sui canali di ingaggio da parte del cliente (call, chat, mail, social)
Aspetti positivi:
La possibilità di abilitare omni canale con semplicità di esecuzione e di licensing
Aspetti negativi:
La parte di report e dashboard limitata e non permette la customizzazione in maniera immediata e facile
Numan
Alternative considerate:
Future of Contact Center !!! Xcally Motion 2
Commenti: Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Aspetti positivi:
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
Aspetti negativi:
I live everything about Xcally Motion 2.
Antoni
Alternative considerate:
Greate VoIP solution
Commenti:
Price
Reporting
UX
Information and support
Aspetti positivi:
You can easily roll-back to a previous version if the update fails They have its own wiki with a lot of content You can choose to work between Webclient or Phonebar
Aspetti negativi:
They don't have automatic updates They use WebRTC for Webclient and it's not compatible with Firefox browser
Amit
Motion - powerful system, easy to use
Commenti: The built in PBX and the easy way to setup the system is very powerful. Also the ability to run system commands of calling external files on the server allows to customize the functionality efficiently.
Aspetti positivi:
The system allows to set up an IVR very easy and to maintain it with grafical objects. High minitoring abilities allows the call center manger to view online status and improve the oerformance
Aspetti negativi:
The reports doesn't support any mysql queries (for example: union function). Also, analytics doesnt't include graphs. In addition,user ans admin screens cannot be customized in a manner that allows to add or remove columns or fields.
Janet
XCally Contact Centre the Way of the future
Commenti: Fast efficient and deliver
Aspetti positivi:
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Aspetti negativi:
I can honestly say there was nothing I do not like
