XCALLY
Mikä on XCALLY?
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provi Näytä enemmän de the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Näytä vähemmänKuka käyttää tuotetta XCALLY?
Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.
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XCALLY
Other great alternatives to XCALLY
Arvostelut tuotteelle XCALLY
Numan
Huomioon otetut vaihtoehdot:
Future of Contact Center !!! Xcally Motion 2
Kommentit: Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Hyvät puolet:
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
Huonot puolet:
I live everything about Xcally Motion 2.
Antoni
Huomioon otetut vaihtoehdot:
Greate VoIP solution
Kommentit:
Price
Reporting
UX
Information and support
Hyvät puolet:
You can easily roll-back to a previous version if the update fails They have its own wiki with a lot of content You can choose to work between Webclient or Phonebar
Huonot puolet:
They don't have automatic updates They use WebRTC for Webclient and it's not compatible with Firefox browser
Amit
Motion - powerful system, easy to use
Kommentit: The built in PBX and the easy way to setup the system is very powerful. Also the ability to run system commands of calling external files on the server allows to customize the functionality efficiently.
Hyvät puolet:
The system allows to set up an IVR very easy and to maintain it with grafical objects. High minitoring abilities allows the call center manger to view online status and improve the oerformance
Huonot puolet:
The reports doesn't support any mysql queries (for example: union function). Also, analytics doesnt't include graphs. In addition,user ans admin screens cannot be customized in a manner that allows to add or remove columns or fields.
Janet
XCally Contact Centre the Way of the future
Kommentit: Fast efficient and deliver
Hyvät puolet:
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Huonot puolet:
I can honestly say there was nothing I do not like
arcangelo
Huomioon otetut vaihtoehdot:
The perfect software to manage multichannel !!
Kommentit: when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.
Hyvät puolet:
The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!
Huonot puolet:
The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!
