XCALLY
Description de XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provi Lire la suite de the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Afficher moinsQui utilise XCALLY ?
Every kind of customer care requiring professional solutions, for inbound, outbound, blended services.
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Avis sur XCALLY
Numan
Alternatives envisagées :
Future of Contact Center !!! Xcally Motion 2
Commentaires : Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Avantages :
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
Inconvénients :
I live everything about Xcally Motion 2.
Antoni
Alternatives envisagées :
Greate VoIP solution
Commentaires :
Price
Reporting
UX
Information and support
Avantages :
You can easily roll-back to a previous version if the update fails They have its own wiki with a lot of content You can choose to work between Webclient or Phonebar
Inconvénients :
They don't have automatic updates They use WebRTC for Webclient and it's not compatible with Firefox browser
Amit
Motion - powerful system, easy to use
Commentaires : The built in PBX and the easy way to setup the system is very powerful. Also the ability to run system commands of calling external files on the server allows to customize the functionality efficiently.
Avantages :
The system allows to set up an IVR very easy and to maintain it with grafical objects. High minitoring abilities allows the call center manger to view online status and improve the oerformance
Inconvénients :
The reports doesn't support any mysql queries (for example: union function). Also, analytics doesnt't include graphs. In addition,user ans admin screens cannot be customized in a manner that allows to add or remove columns or fields.
Janet
XCally Contact Centre the Way of the future
Commentaires : Fast efficient and deliver
Avantages :
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
Inconvénients :
I can honestly say there was nothing I do not like
arcangelo
Alternatives envisagées :
The perfect software to manage multichannel !!
Commentaires : when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.
Avantages :
The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!
Inconvénients :
The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!
