LiveHelpNow
Description de LiveHelpNow
LiveHelpNow est une suite logicielle de service client dotée de nombreuses fonctions d'assistance, notamment : le chat en direct, la gestion des tickets par e-mail, une base de connaissances et la Lire la suite gestion des appels. LiveHelpNow vous permet d'interagir avec les visiteurs de votre site, d'augmenter vos ventes et d'offrir un support supérieur. Il est possible d'utiliser LiveHelpNow en déplacement ou encore d'intégrer le compte Twitter de l'entreprise. Afficher moinsQui utilise LiveHelpNow ?
Destiné aux entreprises qui souhaitent engager des visiteurs sur leur site web pour améliorer la satisfaction client, la fidélité, la génération de leads et les ventes en ligne. LiveHelpNow s'adapte aux entreprises de toute taille, depuis les start-up jusqu'aux entreprises en croissance.
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david
It has been good, but i have recently noticed less down time with the program than before.
Commentaires : Use it to communicate to my customer via chat, help them with their orders, or questions.
Avantages :
How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use
Inconvénients :
Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS
Réponse de l'équipe de LiveHelpNow
il y a 4 ans
Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew
Utilisateur vérifié
Easy to customize to suit your needs!
Commentaires : More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
Avantages :
We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.
Inconvénients :
We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.
Utilisateur vérifié
Basic chat client, affordable price, but a lot to be desired
Avantages :
Very affordable solution if you are just looking for the basics in a chat client.
Inconvénients :
Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive.
Réponse de l'équipe de LiveHelpNow
il y a 4 ans
Very sorry to hear such a low opinion on the LiveHelpNow suite. Not sure if you tested the platform fully. We would be happy to schedule a full private demo. We do have a very sophisticate Chat Bot: https://www.livehelpnow.net/live-help-bot We also offer state-of-the-art integration with SalesForce and tens of other CRM systems. LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology. Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: Accept chat over SMS (customers can text for support!) Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email! Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)! Chat Bot, Instant Language translation,Auto tagging, and more. Is it possible you missed those?
Utilisateur vérifié
User friendly and a good quality software
Commentaires : Well it makes my job easier especially the option to chat in different languages.
Avantages :
It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.
Inconvénients :
The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.
Utilisateur vérifié
LiveHelpNow works great, always getting better
Commentaires : High ROI, helps us assist online visitors in complicated online purchases and send them down the conversion funnel.
Avantages :
We've been using it for seven or eight years and we've noticed a marked improvement on the UI of the live chat over the last year or so.
Inconvénients :
Not well oriented for mobile support. For a long time it was the dated look and feel, I think they've overcome those issues but could do
