LiveHelpNowの概要
LiveHelpNow is an omnichannel software solutions provider for all of your customer support, contact center, lead generation, and help desk needs. Offerings/capabilities include live chat, SMS 続きを読む text-to-chat, ticket management, chatbots, knowledge base, social media messaging, live chat agents, enterprise level reporting, KPI dashboards and more. Finally, provide the data and resources your agents need to delight your customers. #1 Live Chat Software 8 years in a row by Business.com. 表示を減らすLiveHelpNowの対象ユーザー
LiveHelpNow provides omnichannel, scalable support solutions that give teams of any size the tools they need to drive an amazing customer and employee experience.
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別の人気製品との比較
LiveHelpNow
LiveHelpNowの競合SaaS製品
LiveHelpNowのレビュー
david
It has been good, but i have recently noticed less down time with the program than before.
製品を使ってみた感想： Use it to communicate to my customer via chat, help them with their orders, or questions.
良いポイント:
How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use
改善してほしい点:
Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS
LiveHelpNowからの返信
4 年前
Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew
認証済みレビュアー
Easy to customize to suit your needs!
製品を使ってみた感想： More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
良いポイント:
We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.
改善してほしい点:
We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.
認証済みレビュアー
Basic chat client, affordable price, but a lot to be desired
良いポイント:
Very affordable solution if you are just looking for the basics in a chat client.
改善してほしい点:
Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive.
LiveHelpNowからの返信
4 年前
Very sorry to hear such a low opinion on the LiveHelpNow suite. Not sure if you tested the platform fully. We would be happy to schedule a full private demo. We do have a very sophisticate Chat Bot: https://www.livehelpnow.net/live-help-bot We also offer state-of-the-art integration with SalesForce and tens of other CRM systems. LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology. Here are just some of the features that differentiate LiveHelpNow from other help desk platforms: Accept chat over SMS (customers can text for support!) Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email! Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)! Chat Bot, Instant Language translation,Auto tagging, and more. Is it possible you missed those?
認証済みレビュアー
User friendly and a good quality software
製品を使ってみた感想： Well it makes my job easier especially the option to chat in different languages.
良いポイント:
It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.
改善してほしい点:
The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.
認証済みレビュアー
LiveHelpNow works great, always getting better
製品を使ってみた感想： High ROI, helps us assist online visitors in complicated online purchases and send them down the conversion funnel.
良いポイント:
We've been using it for seven or eight years and we've noticed a marked improvement on the UI of the live chat over the last year or so.
改善してほしい点:
Not well oriented for mobile support. For a long time it was the dated look and feel, I think they've overcome those issues but could do
