Opiniones de Zoho Desk

Zoho Desk , herramienta de Ticketing para empresas medianas y grandes.

Comentarios: Es una herramienta muy buena para organizar las incidencias con los clientes. Permite una buena organización y priorización de los tickets, así como la creación de varios departamentos en función de la incidencia y prioridad.

Puntos a favor:

Zoho Desk permite solventar las incidencias de los clientes con una gran facilidad, permite varias formas de solventar los tickets en función de las necesidades de tu empresa y tiene la posibilidad de crear varios departamentos para organizarlos en función de la incidencia o prioridad, permitiendo así trabajar hasta un número ilimitado de personas dentro de la misma herramienta, pudiendo trabajar de forma ordenada.

Contras:

Si requieres de una estructura de ticketing con varias personas trabajando con la misma herramienta, seguramente necesitarás a algún partner Premium de Zoho para que te ayude con la consultoría e implementación de la herramienta, ya que las guías para implementarlo correctamente no son muy completas y seguramente no le saques el máximo partido sin que un profesional te lo implemente.

Un gran aliado para servicio al cliente

Comentarios: Una grata experiencia hasta ahora, es muy accesible económicamente.

Puntos a favor:

Me encanta lo sencillo que es para usarlo, ofrece una gran facilidad. Tiene una amplia integración con otros servicios.

Contras:

Nos costó un poco la integración a nuestros sistemas, pero se solucionó con la ayuda del soporte de zoho.

Alternativas consideradas: Zendesk Suite

Razones para cambiar a Zoho Desk: Por las prestaciones que ofrecía, su tabla de precios escalable y relativamente accesible para pequeñas y medianas empresas. Y por el respaldo de buen servicio que ofrece Zoho, de la cual tengo otros servicios también.

Fácil manejo, seguro y economico

Comentarios: Perfecto!!! tiene dinamismo y eso nos ha ayudado a estar mas en contacto con nuestros clientes, personalizando sus mensajes, evaluandonos como empresa. Es decir, nos acerca mas a saber que es lo que quieren nuestros clientes y como poder ayudarles a satisfacer esa necesidad.

Puntos a favor:

Fue muy fácil comenzarlo a manejar, además se adapto a nuestras necesidades como empresa, por medio de este software llegamos a nuestros clientes de forma sencilla, personalizada, alegre, dinámica, nos permite programar y reprogramar con tiempo las acciones a ejecutar.

Contras:

Acá diría que en algunas ocasiones esta un poco lento,pero no ha sido siempre y eso ha permitido que continuemos con el por mas de dos años.

MUY COMPLETO

Puntos a favor:

Es de los más completos que conozco, pero en la versión más cara, que aún así, es la más económica del mercado, con onmicanal, voz, chat, etc.

Contras:

Es un poco engorroso encontrar las funciones en los menus, pero hace tan tantas cosas que es normal.

Alternativas consideradas: Zoho CRM y Zoho Remotely

Software anterior: Jira

Crm para logística

Comentarios: Es amigable utilizar los pipedrive o embudos, también tiene buena asistencia al usuario por si llegas a tener dudas

Puntos a favor:

Es considerado de los mejores CRM, te permite tener mejor control en distintas áreas, en este caso a nosotros nos permite tener control en logística y ventas

Contras:

El precio si es algo elevado, pero se nivela con la calidad de la plataforma

Alternativas consideradas: Pipedrive y monday.com

Razones para cambiar a Zoho Desk: Tiene mas funciones que lograban empatar con mis necesidades

reseña

Comentarios: muy buena plataforma para llevar la integridad de tu informacion

Puntos a favor:

lo recomiendo porque organiza muy bien la informacion que tu desees realmente no recomendaria algo que no este bien diseñado

Contras:

tal vez un poco que tradan las actualizaciones pero cuando se dan realmente es algo funcional

Solventa las incidencias de manera organizada

Comentarios: Es una herramienta que te va a permitir organizar y dar diferentes prioridades a las incidencias que ocurran con tus clientes

Puntos a favor:

Te da la posibilidad de organizar y priorizar los tickets y clasificarlos dependiendo de la importancia que tengan o de cuál sea el tipo de incidencia. Facilita mucho el trabajo, ya la organización que proporciona es muy adecuada.

Contras:

Seguramente, para su implementación, necesitarás a alguien experto, ya que la herramienta tienen muchas funcionalidades y ofrece muchas posibilidades. Sin alguien que te lo implemente, será difícil sacarle el máximo partido.

Exelente software para la gestión de incidencias.

Comentarios: Actualmente tenemos implementado este programa tanto para la gestion interna del departamento de IT como con clientes que requierens de un servicio postventa,

Puntos a favor:

La sencillez para configurarlos. La creación de diferentes perfiles y

Contras:

El diseño y opciones para la generación de informes. EL principal fallo que le encuntro a todos los programadas de Zoho son als interfaces. En ocasiones la usabilidad no es miuy buena. Cuesta encontrar opciones.

Uso de Zohodesk

Comentarios: Centralización de información, evito el tener muchos correos por cada solicitud.

Puntos a favor:

El producto es facil de usar, intuitivo y nos ayuda a gestionar dentro de una plataforma todos los tickets de atención que nos solicitan nuestros puntos de venta.

Contras:

Por el momento todas las funcionalidades gratuitas nos han ayudado mucho.

Zoho. Un software para gestionar ticket de soporte.

Comentarios: Es un software que introdujeron en mi empresa y me encontré con que tiene muchas funciones y tal vez por ignorancia o falta de capacitación no podemos darle el cien por ciento del uso.Generalmente es útil si se tienen a todas las áreas atentas y capacitadas en la gestión de tickets y así conocer el estado de cada uno de esos inconvenientes o soportes que se van generando.

Puntos a favor:

La posibilidad de crear áreas para el correcto manejo y seguimiento de tickets.

Contras:

El ingreso, engorroso y poco funcional. La verificación por mensaje atrasa y si no tienes el móvil cerca no puedes ingresar.

EXCELENTE HERRAMIENTA PARA SERVICIO AL CLIENTE

Comentarios: una excelente experiencia orientada a nuestra necesidad de poder atender de manera mas eficaz a nuestro clientes.

Puntos a favor:

LA IMPLEMENTACION ES MUY FACIL, TIENE MUCHAS HERRAMIENTAS QUE AYUDAN AL FACIL MANEJO Y REDISTRIBUCION DEL TRABJO PARA EL SERVCICIO AL CLIENTE Y EJECUCION DE LOS AGENTES

Contras:

EL REALIZAR LA INTEGRACIONES CON MAS APP QUE SE ENCUENTRAN EN NUESTRA ORGAINIZACION NO TAN ACCECIBLE

Zoho Desk la mejor alternativa en servicio al cliente

Comentarios: Me ayudado a mejor en la calidad del servicio al cliente con Call center me a facilitado todo en mi trabajo

Puntos a favor:

Me gusta mucho esta aplicación porque me ayuda en la gestión del servicio al cliente

Contras:

Todo me gusta de la aplicación todas las herramientas que tienes son necesarias

Revision del sistema zoho

Puntos a favor:

el fácil manejo de las tareas y asignación

Contras:

me gustaría tener un periodo mas de prueba para poder ver todas las características de zoho.

Ayuda a nuestro trabajo

Puntos a favor:

Con este programa pudimos organizarnos mejor en la atencion a nuestro clientes.

Contras:

Que no tengan un centro de atención tanto en lo comercial, como en el soporte con habla hispana

El software es muy bueno, y se esta evaluando para poder seguir con la version paga de este servicio

Comentarios: muy buena

Puntos a favor:

que hasta ahora funciona y cumple con lo que promete

Contras:

extrictamente nada, esta muy bueno, aunque la interfas de desk nesecita color

Great internal and customer communication

Comentarios: To keep tabs on the many ways in which people have reached out to us with questions about our bespoke products—email, phone, and even in-person—we have implemented a ticketing system in Zoho Desk. We have a long way to go until we fully integrate the system, but so far, what we've seen, we like what we see.

Puntos a favor:

When it comes to managing a single or multiple businesses, ZohoDesk is the best option because of how easy it makes everything. There is a lot of flexibility and structure in the administration of the many divisions.

Contras:

One possible drawback is that there is no desktop client. You still need a desktop app version, no matter how polished the webapp is. An additional minor tweak would be to enable the merging of requests by choosing all departments.

The best Ticket dealing with stage that is a business fundamental device"

Comentarios: Many highlights and various ways of communicating with potential client base. As a web engineer, coordinating it into my site was shockingly simple and smooth. We see a ton of potential for smoothing out our deals cycle decreasing information section errands while having the option to arrive at additional clients consistently, without the requirement for a meddlesome contact structure and call that a ton of the more youthful customers are staying away from in these business sectors.

Puntos a favor:

There is no Work area application for Zoho Work area, a vital missing element. The alternate route symbol for Late things might have been set better, perhaps in the top header menu rather than in the footer. The footer menu should be more noticeable, as it is unrecognizable on more modest size screens.

Contras:

The easy to use android and IOS applications are one of the most outstanding elements of Zoho Work area, which I like the most. Different highlights which I likewise respect are-It furnishes a basic gadget code with a couple of snaps once you choose to coordinate it with your site or application; you can undoubtedly follow your tickets in general and specialists from the dashboard interface; you can embed labels with each pass to bunch them into explicit classifications for examination and investigating.

Alternativas consideradas: Bitrix24

Razones para cambiar a Zoho Desk: We were at that point involving Zoho for their salesIQ so we know its a strong stage. I was dazzled with the combination to our exisiting frameworks ( I have right now sent it on a test site, hoping to go live presently)The tagging framework is fantastic and permits a decent level of customisation. There is additionally less time engaged with going live rather than similar frameworks presented by Engagebay or utilizing power computerize on Office.The CRM abilities are the ideal good to beat all for us, yet we haven't utilized this capability a lot as of now.The folks additionally have great instructional exercises accessible, which responded to a large portion of my inquiries, so I have not needed to connect with help (yet).

do not recommend

Comentarios: As I mentioned in cons, support is horrible and they need to focus on getting current modules working without bugs rather then what additional modules they can create to charge people for. I be happy when our company finally pulls the trigger and goes with another vendor.

Puntos a favor:

Pros-It does work with Zoho CRM and logs tickets in CRM

Contras:

Zoho on a whole I would not recommend. Support is terrible. we are on our 4th consultant as a good certified zoho consultant is hard to find. Zoho CRM and Desk are full of bugs, they constantly change the way things work and stuff break and they can't explain why. they finally fixed in desk where when a client rates the service it would reopen a ticket and then we would close a ticket and customer would get a rate our service again and if they did it re-opened the ticket. It got fixed but we still see it happen again but just less frequently. very common for a response to a exisiting doesn't get linked to the current ticket so a new ticket is opened. I could go on and on and zoho CRM is worse.

Fully ticketing and best helpdesk application system - Great Value for Great Features

Comentarios: Overall, I found the Zoho Desk user interface to be great. It's easy to navigate and create tickets, which saved me a lot of time and effort. I would highly recommend this product to anyone looking for a good ticketing system.

Puntos a favor:

We were looking for a ticketing solution that could help us manage customer enquiries, document and collaborate communication, as well as track and resolve customer issues. Zoho Desk is the perfect solution for our customer success team. It's integration with other Zoho products such as Contacts and Calendar, has really streamlined how we interact with our customers. Zoho Desk has a huge list of features, making it very configurable to our specific business needs. The price is very competitive, making it an excellent value.

Contras:

It can be frustrating when we can't find the right functionality or how to implement it, so it would be helpful if advanced features were more accessible or if there were tips on how to use them. However, sometimes companies choose to only make these available at higher pricing tiers.

Alternativas consideradas: Salesforce Service Cloud, Freshdesk, Sugar Serve y Zendesk Suite

Razones para cambiar a Zoho Desk: I chose Zoho desk over these alternative products because it has all the features a user needs to create a ticketing system, organize and prioritize service tickets, easily track all tasks, create tickets, and respond to them fast. Zoho Desk is flexible, user-friendly, and efficiently tracks customers' history of support tickets. Zoho Desk supports various integrations, such as Jira Software, Google Workspace, Trello, Zoho CRM, Microsoft Teams, Zapier, Zoho Assist, Zoho Sales, and Slack.

Shines above other products we had

Comentarios: An awe-inspiring tool that allows us to use it in so many ways, as a helpdesk, as a tasks manager, and as a dispatch.It does well to do most of what other providers give you for very little cash.

Puntos a favor:

It is easy to use, easy to deploy and easy for non-technical staff to get on board.The excellent mobile app allows for easy remote work.Mobile app support biometrics.

Contras:

The email setup was clunky a few years ago, but better now.MFA is limited to a few suppliers.

Alternativas consideradas: Zendesk Suite

Razones para elegir Zoho Desk: The previous product was not cloud-based.

Software anterior: Web Help Desk

Razones para cambiar a Zoho Desk: Value for money and ease of use, long list of capabilities.

Zoho - One of the best ticket systems around

Comentarios: The initial setup was quick and easy, and since then it has been very smooth. The team enjoy using the software, the customers are feeling the benefit of the reliable ticket features.

Puntos a favor:

The best bit about the software is that my team enjoy using it. It's user friendly, and visually appealing. The setup was also very pain free. Couple hours and we were ready to go.

Contras:

We miss the FAQ's section of our previous helpdesk supplier. This is so handy and is really something that needs adding to Zoho.

Alternativas consideradas: Zendesk Suite

Razones para elegir Zoho Desk: Our contract had expired with our previous provider, and we felt we wanted a fresher change.

Software anterior: Freshdesk, NinjaOne y Zendesk Suite

Razones para cambiar a Zoho Desk: The price was a deciding factor, and the support offered.

The Best Customer Service Software, Zoho Desk

Comentarios: My experience everytime is a good one. I love it all over again when I use Zoho Desk every day of the week

Puntos a favor:

Zoho Desk creates a timely communication channel where without delays communication is sent to the right people, this has helped my business get more clients as they are happy they dont have to wait for long to get any help they may require. Its customizable. Zoho Desk is cloud based which is very strong and I have never experienced any challenge with data issue. Its inexpensive comparing to other funtionless softwares. Easy to generate customer ticketing. It has a live chat feature which is really helpful to sort customers queries in real time. Zoho Desk integrates seamlessly with other Zoho products. Its pretty easy to asign tasks to agents. Its easy to see all tickets statuses.

Contras:

No drawbacks. I like the entire funtionality and It can only get better and I’m here for all that. I reccomend it to all that wants to take Customer service to a whole new level

Elevate customer support with Zoho Desk

Comentarios: Zoho Desk is a highly regarded customer service platform that can help businesses streamline their support processes and improve the overall customer experience. But it is important to note that the cost of the platform and the learning curve associated with setting it up and customizing it to a business's specific needs may be drawbacks for some users.

Puntos a favor:

Zoho Desk includes robust reporting and analytics capabilities that allow businesses to track their customer service performance and identify areas for improvement and includes automation features that can help businesses streamline their customer service processes, such as automated responses and workflows. This can help save time and improve efficiency.

Contras:

I find that the platform has a steep learning curve and requires a significant amount of time and effort to set up and customize to their specific needs. Some users may find that the cost of Zoho Desk can be a drawback, as it is a subscription-based service that may not be affordable for all businesses, which is not our case.

Best tool to start with the support team for your products and startups.

Comentarios: The experience is very satisfactory, Zoho has evolved a lot in these years and applied a lot of practical features in place. Any product startup must have this desk platform for easy onboarding and servicing of their customers.

Puntos a favor:

This product is very inexpensive yet effective. The productivity metric that you can draw out is really very practical. When meeting SLA (Service Level Agreements), this product is going be a boon for you. There are so many options to choose from when a customer creates a ticket. It is also enabled with AI sense that automatically searches a keyword in the description and auto-suggests articles and public docs from the knowledge base. It is known to save a lot of time. This also helps you to automate repetitive tasks and workflow via templates.

Contras:

No such cons, but it would be much nicer to have more dynamically editable properties like ticket statuses, internal titles, and primary and secondary contacts. Auto trigger or manager recoveries etc. But overall, it does its work decently.

Best helpdesk software for any organization

Puntos a favor:

This is one of the most reliable software for customer support. It has some of the most amazing features like I can contact with the customers through multiple channels for example emails, calls etc. also automated emails is a great feature, with the help of this I can send emails to my customers if there is any new offer.

Contras:

I didn't find any cons so far for this product.