Zoho Desk Erfahrungen

Wir sind soweit zufrieden testen gerade

Kommentare: Wir sind soweit sehr zufrieden und für unsere Zwecke ist das eine sehr gute Software

Vorteile:

Dass man viele Möglichkeiten hat und sich relativ schnell in die Software einfindet

Nachteile:

Die Stimme der anrufaufzeichnung klingt meist etwas Roboter mäßig aber nicht schlimm

Great internal and customer communication

Kommentare: To keep tabs on the many ways in which people have reached out to us with questions about our bespoke products—email, phone, and even in-person—we have implemented a ticketing system in Zoho Desk. We have a long way to go until we fully integrate the system, but so far, what we've seen, we like what we see.

Vorteile:

When it comes to managing a single or multiple businesses, ZohoDesk is the best option because of how easy it makes everything. There is a lot of flexibility and structure in the administration of the many divisions.

Nachteile:

One possible drawback is that there is no desktop client. You still need a desktop app version, no matter how polished the webapp is. An additional minor tweak would be to enable the merging of requests by choosing all departments.

The best Ticket dealing with stage that is a business fundamental device"

Kommentare: Many highlights and various ways of communicating with potential client base. As a web engineer, coordinating it into my site was shockingly simple and smooth. We see a ton of potential for smoothing out our deals cycle decreasing information section errands while having the option to arrive at additional clients consistently, without the requirement for a meddlesome contact structure and call that a ton of the more youthful customers are staying away from in these business sectors.

Vorteile:

There is no Work area application for Zoho Work area, a vital missing element. The alternate route symbol for Late things might have been set better, perhaps in the top header menu rather than in the footer. The footer menu should be more noticeable, as it is unrecognizable on more modest size screens.

Nachteile:

The easy to use android and IOS applications are one of the most outstanding elements of Zoho Work area, which I like the most. Different highlights which I likewise respect are-It furnishes a basic gadget code with a couple of snaps once you choose to coordinate it with your site or application; you can undoubtedly follow your tickets in general and specialists from the dashboard interface; you can embed labels with each pass to bunch them into explicit classifications for examination and investigating.

do not recommend

Kommentare: As I mentioned in cons, support is horrible and they need to focus on getting current modules working without bugs rather then what additional modules they can create to charge people for. I be happy when our company finally pulls the trigger and goes with another vendor.

Vorteile:

Pros-It does work with Zoho CRM and logs tickets in CRM

Nachteile:

Zoho on a whole I would not recommend. Support is terrible. we are on our 4th consultant as a good certified zoho consultant is hard to find. Zoho CRM and Desk are full of bugs, they constantly change the way things work and stuff break and they can't explain why. they finally fixed in desk where when a client rates the service it would reopen a ticket and then we would close a ticket and customer would get a rate our service again and if they did it re-opened the ticket. It got fixed but we still see it happen again but just less frequently. very common for a response to a exisiting doesn't get linked to the current ticket so a new ticket is opened. I could go on and on and zoho CRM is worse.

Fully ticketing and best helpdesk application system - Great Value for Great Features

Kommentare: Overall, I found the Zoho Desk user interface to be great. It's easy to navigate and create tickets, which saved me a lot of time and effort. I would highly recommend this product to anyone looking for a good ticketing system.

Vorteile:

We were looking for a ticketing solution that could help us manage customer enquiries, document and collaborate communication, as well as track and resolve customer issues. Zoho Desk is the perfect solution for our customer success team. It's integration with other Zoho products such as Contacts and Calendar, has really streamlined how we interact with our customers. Zoho Desk has a huge list of features, making it very configurable to our specific business needs. The price is very competitive, making it an excellent value.

Nachteile:

It can be frustrating when we can't find the right functionality or how to implement it, so it would be helpful if advanced features were more accessible or if there were tips on how to use them. However, sometimes companies choose to only make these available at higher pricing tiers.

Shines above other products we had

Kommentare: An awe-inspiring tool that allows us to use it in so many ways, as a helpdesk, as a tasks manager, and as a dispatch.It does well to do most of what other providers give you for very little cash.

Vorteile:

It is easy to use, easy to deploy and easy for non-technical staff to get on board.The excellent mobile app allows for easy remote work.Mobile app support biometrics.

Nachteile:

The email setup was clunky a few years ago, but better now.MFA is limited to a few suppliers.

Zoho - One of the best ticket systems around

Kommentare: The initial setup was quick and easy, and since then it has been very smooth. The team enjoy using the software, the customers are feeling the benefit of the reliable ticket features.

Vorteile:

The best bit about the software is that my team enjoy using it. It's user friendly, and visually appealing. The setup was also very pain free. Couple hours and we were ready to go.

Nachteile:

We miss the FAQ's section of our previous helpdesk supplier. This is so handy and is really something that needs adding to Zoho.

The Best Customer Service Software, Zoho Desk

Kommentare: My experience everytime is a good one. I love it all over again when I use Zoho Desk every day of the week

Vorteile:

Zoho Desk creates a timely communication channel where without delays communication is sent to the right people, this has helped my business get more clients as they are happy they dont have to wait for long to get any help they may require. Its customizable. Zoho Desk is cloud based which is very strong and I have never experienced any challenge with data issue. Its inexpensive comparing to other funtionless softwares. Easy to generate customer ticketing. It has a live chat feature which is really helpful to sort customers queries in real time. Zoho Desk integrates seamlessly with other Zoho products. Its pretty easy to asign tasks to agents. Its easy to see all tickets statuses.

Nachteile:

No drawbacks. I like the entire funtionality and It can only get better and I’m here for all that. I reccomend it to all that wants to take Customer service to a whole new level

Elevate customer support with Zoho Desk

Kommentare: Zoho Desk is a highly regarded customer service platform that can help businesses streamline their support processes and improve the overall customer experience. But it is important to note that the cost of the platform and the learning curve associated with setting it up and customizing it to a business's specific needs may be drawbacks for some users.

Vorteile:

Zoho Desk includes robust reporting and analytics capabilities that allow businesses to track their customer service performance and identify areas for improvement and includes automation features that can help businesses streamline their customer service processes, such as automated responses and workflows. This can help save time and improve efficiency.

Nachteile:

I find that the platform has a steep learning curve and requires a significant amount of time and effort to set up and customize to their specific needs. Some users may find that the cost of Zoho Desk can be a drawback, as it is a subscription-based service that may not be affordable for all businesses, which is not our case.

Best tool to start with the support team for your products and startups.

Kommentare: The experience is very satisfactory, Zoho has evolved a lot in these years and applied a lot of practical features in place. Any product startup must have this desk platform for easy onboarding and servicing of their customers.

Vorteile:

This product is very inexpensive yet effective. The productivity metric that you can draw out is really very practical. When meeting SLA (Service Level Agreements), this product is going be a boon for you. There are so many options to choose from when a customer creates a ticket. It is also enabled with AI sense that automatically searches a keyword in the description and auto-suggests articles and public docs from the knowledge base. It is known to save a lot of time. This also helps you to automate repetitive tasks and workflow via templates.

Nachteile:

No such cons, but it would be much nicer to have more dynamically editable properties like ticket statuses, internal titles, and primary and secondary contacts. Auto trigger or manager recoveries etc. But overall, it does its work decently.

Best helpdesk software for any organization

Vorteile:

This is one of the most reliable software for customer support. It has some of the most amazing features like I can contact with the customers through multiple channels for example emails, calls etc. also automated emails is a great feature, with the help of this I can send emails to my customers if there is any new offer.

Nachteile:

I didn't find any cons so far for this product.

Great on its own, OUTSTANDING when synced with Zoho CRM

Vorteile:

The integration with Zoho CRM is game-changing. It's so simple to set up and gives our Sales + Customer Service teams complete transparency into what the other is doing. It's really intuitive — of all the Zoho apps, Desk is the best for ease-of-use and straightforward UI. I like it even more than Zendesk. Powerful automation features. Love the customer portal + knowledge base, we use it every day. Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.

Nachteile:

Sometimes some of the default email templates can be a little bit funky, but that was an easy fix.

Powerful ticketing system with lots of options.

Kommentare: We are using the system to log all customer faults making it easy to invoice for the time spent and also as a handy knowledge base for future reference.

Vorteile:

I like the fact it is hosted online with all updates taken care of to save having to run our own internal systems. There are lots of options and even the free one can easily take care of a small helpdesk. The software can be accessed on line so is useful if you need to work from different locations. There are a lot of extra features you can easily add for only small incremental price increases if you need to expand as you grow.

Nachteile:

Some of the features are not as simple to implement as they could be making a bit of a learning curve for new staff members.

so far its pretty great.

Kommentare: SO far I am really impressed.

Vorteile:

So far my team and I are really impressed with all the features. It has been quick for the test team learn how to use.

Nachteile:

the pricing structure can be difficult.

It helps improve the level and quality of support provided to clients.

Kommentare: In short, Zoho Desk has enabled us to raise the level of the service center for assistance provided to our customers, and indeed, the response time has improved, and the distribution of tasks to team members has become easier. In addition to that, Zoho Desk has enabled us to better measure the extent of customer satisfaction with the services provided.

Vorteile:

Zoho Desk enables us to efficiently provide support services to our customers, no matter how many products we offer so that we ensure that our customers get a unique experience and provide them with complete transparency through which they can follow up on their requests at all stages. I love the fact that automation with Zoho Desk enables us to provide optimal support to our customers, as we are able to create tickets and distribute them automatically to the appropriate departments to respond to them. I also like how Zoho Desk can be customized to receive calls, emails, SMS, and also through social media, and how the autoresponder can be customized to answer and direct customers and also provide them with a reference number for their ticket so they can follow it. The logs provided by Zoho Desk provide a complete summary of all inquiries received from customers and their times, so we can know their status and also measure the speed of response through them. I also like the fact that Zoho Desk enables us to identify shortcomings in our answering services so that we can make improvements to them. The control panel provides us with sufficient information for each member of the team, including tickets that he must answer, and through chatting, he can ask for help from colleagues, as well as communicate with the customer to request any inquiries.

Nachteile:

I think that Zoho Desk, despite the great services it helps us with, needs more improvements, as well as more automation of functions, so that we can better control the service robot, so that it can provide more services to customers so that it shortens their time, and the alert system must be improved so that It sends alerts according to the priority or importance of the request.

An ideal tool to achieve the best tracking and interaction with customer requests

Kommentare: Zoho Desk has enabled us to interact in an innovative way with customers and increased the cooperation of team members to ensure that all open tickets are closed and all inquiries are answered in the specified times and without delay, which raised the level of satisfaction of our customers with the rapid response to them.

Vorteile:

I appreciate the ease of use and ease of setting up operations in Zoho Desk, as it makes everything go smoothly and the staff can also be in harmony with each other when performing jobs. I love the design of the customer portal, where you find all the information, as well as requests and pending tasks, as well as the dates required to be completed with it. I also love the communication channels that Zoho Desk provides, which keeps the work team connected at all times and under all circumstances. I also like the capabilities that Zoho Desk provides, which also enables customers to easily know the status of their orders, which enhances customer confidence in the organization in general.

Nachteile:

It is not a lot of negative or complicated matters, as it is easy to enable all members of the work team to use it optimally. I really appreciate the very helpful support provided by the Zoho Desk team as well as their regular email guides, which have been instrumental in simplifying things and making the best use of the system.

Excellent CRM software with clean interface

Vorteile:

What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.

Nachteile:

This doesn’t come in language other than English, making a little more complicated. Tickets generated cannot be duplicated. Information cannot be customized/ sorted on multiple parameters It does not allow modifying the name of the company in the structure, after it has been created, which does not allow modifying the name of the same in the configuration of the emails. It does not allow to place field to attach files in the advanced web form. It does not allow adding or deleting fields in the response widget, they remain the same predefined for all cases.

Lots of Features, Solid Performance

Kommentare: Overall experience is positive but not perfect. I would recommend Zoho as a serious option for most mid size organizations. Their support is hit and miss, just depends on who you get but they are continuously releasing new versions and have an active support line.

Vorteile:

Our company has been using Zoho for numerous products including this one for the better part of 7 years. Overall we are quite happy with it and the feature set is very large, almost too large at times. It can truly be configured to accommodate a number of business processes. The amount of customization is really endless as well.

Nachteile:

The UI has always been a bit clunky for me. It's something that you can get used to quickly but I feel like it could be better. They are continuously trying to improve it but it still lacking other comparable options in the industry. Also, depending on the scope and size of you IT Support team it can be too much in terms of options and functions whereby a team ends up only using about 10-20% of the actually capabilities of the system.

So far it has been a great service

Kommentare: We picked Zoho because of the worth and in this manner the indisputable reality that we were at that point familiar with their product arrangement as we utilize their Survey programming too. Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case! Simple to utilize (the essentials at any rate). What's more, it's very reasonable.

Vorteile:

I like the way that it converses with all or any of the rest of our Zoho items. It appears only an apparatus inside the framework. It plays pleasantly and interfaces in just barely like the rest of the items. I in reality simply like the appearance of the product, the format, and the way simple it's to utilize. we've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.

Nachteile:

Most likely such a large number of alternatives accessible. huge amounts of your time spent up to this point simply understanding the whole stage. I'm despite everything perusing the UI yet it feels a touch less cordial than an elective decision I'm assessing.

Zoho Desk: Quick resolutions on the go

Kommentare: If you are looking for software to establish a fully interactive video session with a remote expert which enables the customer to join with a single click, then Zoho Desk is the right software for you. Zoho Desk will help you to solve the real-time problems of your customers.

Vorteile:

Zoho Desk application provides a handy experience wherein it helps generate a unique URL to share with the client for Audio/video call, which ultimately helps deal with the customer quickly and helps enhance their knowledge, resolving their problems efficiently. Further, considering the pandemic, the application has helped reach customers and give them a personalized experience. Also, it helped our organization in selling products remotely.

Nachteile:

I have faced connection problems a few times, and the applications lag sometimes. Further, the price for this application is a bit high compared to other applications in the market.

Really like Zoho and their offers, it's a good software for the money spent

Kommentare: Organized information for supporting my customer and having their information on hand for any situation that might arise.

Vorteile:

I use Zoho Desk every day of the week Mon-Fri on my desktop at work and the app on the weekends to monitor my queue. Overall, this is a solid ticketing system for support issues for my customers since we are an email driven company. It's very organized and is updating all the time that includes new features and performance increases.

Nachteile:

One of the cons I have, is their support team is a bit on the slow side when it comes to responses. This could be that their policies way different then my companies but we least respond in under 24 hours. The other con is their ability to understand what you are trying to describe to them for help. Their forums are a better resource than their support email.

Service desk management the easy way

Vorteile:

Zoho Desk, in comparison to its competitors, was very easy to setup and install. We were able to get this running across the organization in no time at all. ZohoDesk's user interface is very clean and simple, being able to manage and track tickets with ease. We've also had great feedback from the users who are reporting issues via Zoho Desk that the submission system is clear and easy to use. Being able to integrate with other systems, like Google Contacts, has been very useful. Something it's competitors just dont do.

Nachteile:

Language support is totally lacking, with any language other than English just not being supported at all. This is a particular problem for us, having to work with big numbers of international students and applicants. The automatic filtering in Zoho Desk leaves a lot to be desired, we've still not been able to configure it so spam emails are rejected and tickets not created.

Handy but still irksome...

Kommentare: Business - customer relations. We are able to amass a great wealth of product and customer feedback that we can reference in the future as needed. This alone is quite valuable and makes wanting to change services a less attractive option for us.

Vorteile:

Software facilitates customer - service relations and enables notes, attachments and status tracking to better serve our clients. Somewhat streamlined in appearance, which helps to keep the screen uncluttered.

Nachteile:

Software is still clunky -- oftentimes, standard hotkeys end up changing the page settings where they otherwise would perform as expected on another interface. This happens surprisingly often and disrupts workflow when we strive to perform more efficiently when handling customer requests.

I enjoy how easy it is to connect with our leads in real time

Kommentare: We've used this program for customer support and services before, but this was the first time we utilized it to examine client behavior in light of certain criteria. As a result of using Zoho Desk, we have the ability to provide excellent customer service.

Vorteile:

We've tried a lot of apps, but Zoho Desk stood out since it looked like a separate software. There is a free version for startups who need help managing a team of customers. I like Zoho Desk because it keeps a single, verifiable source of information available to both management and employees.

Nachteile:

Scaling can be a little tricky when moving from a free version to a paid one, and certain modules may be able to be improved and made more efficient as a result.

Inexpensive Customer Service Software

Kommentare: Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.

Vorteile:

We chose Zoho because of the cost and the fact that we were already familiar with their software setup as we use their Survey software as well.

Nachteile:

Setting up some of the automations is a bit daunting, but we really just haven't taken the time to set it all up. Otherwise, our team really loves it!