Atera

Perfect Fit for Many Scenarios

Kommentarer: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Fordele:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Ulemper:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Atera, a Strong Contender for anyone starting up an MSP-based business.

Kommentarer: This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Fordele:

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Ulemper:

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Overvejede alternativer: NinjaOne

Grunde til at skifte til Atera: I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Great all-in-one integrated MSP/RMM service

Kommentarer: I work with Atera for 12 years now and it is part of my company structure. So my experience is positive. It's usable for me. I don't use all components yet, we are just a small ICT company.

Fordele:

flawless integration of RMM/managment/ticketing and other features. But a great pro is the license model: pay per agent instead of pay per device

Ulemper:

I miss the Apple Mac agent in the professional version, that should be a standard feature for all subscriptions Dutch language for ticket system. seperate dashboard for central monitoring screen at the helpdesk office.

Overvejede alternativer: GroundWork Monitor, Groundwork, N-central og MSP Manager

Grunde til at skifte til Atera: complete/all-in-one, enthousiast team with quick release of new features. Personal contact with dutch team

Impressive features.

Kommentarer: Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Fordele:

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Ulemper:

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Overvejede alternativer: N-central

Grunde til at vælge Atera: Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Ændret fra: LogMeIn

Grunde til at skifte til Atera: Didn't have as many features and charged per node not user

So happy to meet Atera!

Kommentarer: Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Fordele:

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Ulemper:

Honestly have nothing negative to add to this section. The solution is great!