Atera

Es bueno

Puntos a favor:

Este aplicativo es muy bueno completo e intuitivo tiene muchas herramientas utiles para diversas areas.

Contras:

Lo unico que veo es que su precio es muy alto a comparacion de otros aplicativos.

Perfecto

Puntos a favor:

Es un aplicativo que cuenta con muchas herramientas ha funcionado de maravilla.

Contras:

A sus herramientas de parcheo les facta actualizacion.

Buen software help desk

Puntos a favor:

Me parece una muy buena solución TI, fácil de usar y también de configurar.

Contras:

Quizás el costo mensual parece elevado, pero al final merece bastante la pena.

Atera is the clear winner in the IT management space

Comentarios: Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget.

Puntos a favor:

Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues.

Contras:

Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements.

Atera Automated Patch management and Copilot has improved our efficiency and productivity

Comentarios: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Puntos a favor:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Contras:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

Excellent RMM and MSP software

Comentarios: During the software deployment is becomes easy to integrate the software in all the systems at once.

Puntos a favor:

1. Its a good software for remote access tools 2. It helps in simultaneous deployment of software across systems 3. It also has it very own mobile app which facilitates ease of access

Contras:

1. The cost factor is not good looking at the features it provides 2. The customer service is not satisfied 3. There is no training material provided there should be something like live training sessions.

Atera - Great for the price!

Comentarios: Its great! for the price it is really hard to beat. And they keep adding features every month.

Puntos a favor:

We use it mostly as a remoting tool into other computers. And a few scripts here and there. the scripts are good. and for the price you cant beat it.

Contras:

Sometimes the integration with spashtop for remoting is a little bit glitchy.

Looking forward to what the roadmap shows for the future of Atera

Comentarios: My overall experience has been great with Atera. I also enjoy the webinars they throw to show end users roadmaps for new implementations and also current pieces many users do not realize they have access to with the suite.

Puntos a favor:

The best feature for us using Ater is the ease of use and the quick response chat feature, those two items have been the best part of using this solution by far compared to other competitors.

Contras:

I would like Atera to have a free remote access software for staff and users it would eliminate another product and would allow us to only use Atera for everything when it comes to troubleshooting.

Perfect All in One Remote Support Solution

Comentarios: Very pleased with the pricing, support and offered features and implementations.

Puntos a favor:

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Contras:

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Essential tools for onsite and remote IT

Comentarios: This is the second company I have been onsite IT for while using Atera.
- Good tools
- provides the majority of tools needed for systems monitoring and support.

Puntos a favor:

Available via browser, stays logged in until it times out. I can get to any system that the agent is installed on to assist end users and to check performance and status.

Contras:

Wish there as a documentation tool, maybe there is and I don't have access per my access as a customer of an MSP. - Wish there was a way to see disk usage in the Metrics of each system, along with the CPU and Memory usage. - wish there were more useful scrips available.

Great, Especially for a 1-person IT Department

Comentarios: Atera has been wonderful. I am so glad that our organization approved trying Atera. We will be going from month-to-month to an annual subscription soon.

Puntos a favor:

Atera is a life-saver for a one-man IT department. They make it easy to onboard, and the free trial is nice. To get set-up they provide installation files or command line instructions for each OS. There is even an option to have a specific installer and command line instruction for each site. So, you run the command and that computer is instantly associated with that site. I do recommend that you give the computer a descriptive, but short, PC name, so that it is easy to locate the right device in the Atera system after onboarding. The app is great, and even allows me to remote in to devices from my phone or tablet. When I have been stumped on how to perform an action or set something up in Atera, they have a chat support feature that is easy to use, and is quick to get a live agent to assist. I use Atera every day, and it saves me time, and dramatically reduces the need to go out on-site. I set it up on about 200 devices spread over 175 miles in less than 2 weeks. I then trained the users on it, and we have been using it since.

Contras:

The only two things I dislike about Atera is that it is hard to find daytime (to me) appointments with demo and onboarding agents, and it doesn't pull in longer device names from the device's OS. Most of the demo and onboarding agents are based in Israel, I believe, so the timing is hard when living in the US. There are some 7 am appointments that I was able to find, however, so it worked out.

I am fascinated with the management of it thanks to atera

Comentarios: Particular experience remotely viewing the resources of the software we develop has been very good, it has complete report management, it also has the ease of controlling the software remotely and it has a good quality of compatibility with third-party documents.

Puntos a favor:

I like that through its RMM functionality, Atera allows you to monitor and manage computer systems remotely. This can be useful for keeping servers and other infrastructure resources in good working order, which is crucial for software development.

Contras:

I think that its internal antivirus is not the most beneficial and best enough to meet the requirements of what my team needs. In this sense, I think that Atera is doing its part in security, it has not issued threat alerts when we needed it.

Makes IT management easier at a great price

Comentarios: Atera automates key processes like patch mangement and remote monitoring for us. It integrates well with ticketing and remote access, allowing our IT team to handle support issues quickly. On the whole, Atera is now integral to our operations.

Puntos a favor:

Atera's dashboard is intuitive and provides insights into the systems we manage, making remote access and troubleshooting tasks easy for us. The pricing model, which is per technician and not per endpoint, is a major plus for cost control.

Contras:

The reporting and analytics module should have been more flexible. Customizing reports to fit specific needs, such as for executive summaries is a bit of a hassle.

Best ITSM tool!

Comentarios: Superb! I will recommend it to all small-medium-sized companies.

Puntos a favor:

It has a lot of feature in supporting MSP such as RMM tool, remote desktop, ticketing tool, asset management, and many more!

Contras:

I cannot think of anything. This is the best ITSM tool so far.

Amazing product that is growing and evolving

Comentarios: The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

Puntos a favor:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

Contras:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

Remote Monitoring and Management Program of 2024

Comentarios: IT management on my end has been so seamless with the help of Atera.

Puntos a favor:

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly.

Contras:

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Amplifying and Tailoring Remote Monitoring and Management with Atera.

Comentarios: I'm glad that it is simple to use Atera without any hassles.Again, Atera provides ticketing and helpdesk feature thus making it fast to respond and resolve issues.

Puntos a favor:

Atera uses AI technology to automate and streamline IT operations thus saving time and eliminating manual work and repetitive tasks.Atera enhances real-time monitoring and management of remote devices.Atera offers excellent remote IT support thus making it simple to resolve technical issues.Finally, it is simple to access and control remote devices securely and quickly with Atera.

Contras:

I have encountered anything that is worth mentioning as dislike with Atera.

Robustious Online Ticketing 🎫 Management Program

Comentarios: Real time monitoring and IT ticketing management are the crucial benefits which I relish.

Puntos a favor:

Availability of remote monitoring management, helpdesk and PSA in one place is what I like most about Atera.

Contras:

There has never been any daunting aspect on this program.

Atera for efficient workflow

Puntos a favor:

I like that I no longer need to search for information because Atera provides with real time dashboard,Also I find it indispensable because it makes everyday tasks like patch management,remote desktop access and ticketing a breeze.

Contras:

Nothing really,Atera is distinguished by its intuitive user interface and efficient workflow.

Atera! A stable and All in one IT solutions management Platform.

Comentarios: Overall I am happy with Atera for Immediate remote assistance.
It happens a lot of times where some changes could not be pushed through Windows GPO or Intune, in those cases this is the last stable option to push changes to client machines, in many cases this has been a lifesaver for me specially when existing PAM solution fails!

Puntos a favor:

I work in our organization managing Products and Platforms on employees machines. Atera is the platform I use to take remote into the target machines and to push Automation scripts once approved by management. I have never had any issue with Atera till date. The most I like is the UI stable and simple.

Contras:

Sometimes the remote session fails, sometimes, I have to login twice I don't know the reason why and it doesn't hinder me much. Also, sometimes the reporting shows wrong or gets updated late, like If I check the total remote into a machine happened, it shows incorrect info which sometimes get updated later.

Atera in use

Comentarios: Easy to use and very effective, saves us quite a few hours in maintenance each week.

Puntos a favor:

Its user friendly and makes light work of laborious tasks.

Contras:

Had some issues rolling out the updated version on clients.

Increase your business productivity with Atera

Comentarios: Generate potential solutions, Evaluate the possible solutions, and implement and Monitor the solutions.

Puntos a favor:

Patch Management, scripting, and easy integration with other Apps.

Contras:

The ticketing system doesn't have an Escalating Option

An all encompassing and all around fantastic Helpdesk and RMM tool

Puntos a favor:

I really enjoyed the ease of remote management, it was simple to integrate and install on our company laptops.

Contras:

The private note feature can use some tweaking, was unable to get it to send notifications to co-worker I tagged.

Atera of Love

Puntos a favor:

It's easy to use and user-friendly. Especially, ticket management is very good with AI.

Contras:

The plugins are a bit expensive. Maybe they could be cheaper.

The only tool I need to manage IT assets and system administration

Puntos a favor:

Atera completes all IT and systems management points, from flawless remote access for both Windows and Mac. In particular, it is excellent for connecting to external servers (VPS) and having control over the status and executing tasks manually or even automating . I was very surprised by what Atera covers in terms of features that adapt to any business.

Contras:

It is an excellent tool, however, only for medium and large companies given the level of computer knowledge that you need to have to use it, It would be great to see a total reports generated as well as per user and more, the cost is also high, but it worh it.