Talkdesk
Hvad er Talkdesk?
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive Læs mere reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Læs mindreHvem bruger Talkdesk?
Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.
Er du i tvivl om Talkdesk?
Sammenlign med et populært alternativ
Talkdesk
Other great alternatives to Talkdesk
Anmeldelser af Talkdesk
Cortney
TalkDesk is above the rest! - Cortney K
Kommentarer: TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.
Fordele:
The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
Ulemper:
Sometimes the audio is best when connected via ethernet cable.
Kallen
Overvejede alternativer:
Talkdesk: The perfect tool for your support team!
Kommentarer: It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.
Fordele:
This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.
Ulemper:
The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.
Jr
Talkdesk - One call away to a better conversation
Kommentarer: Overall, Talkdesk is very efficient to use. Telephony system can be used as a stand-alone, unlike other telephony systems that still need to have a physical phone for it to work.
Fordele:
As an Admin of this software, I really like the management system of Agents being added to the system. It's easy to manage them and the fields used are easy to understand. The search feature is really good making us Admins do our task to update a certain account easily.
Ulemper:
What I don't like here only is the telephony system integrated on the tool itself. Sometimes, it causes an issue due but this due to a browser update. Good thing that they have an App that we can install to avoid these issues.
Dwana
My Talk desk experience
Kommentarer: It's not a system that should be used if you have more than a hundred calls coming in at the same time, but if the call volume is down low it works just fine. So, for a small company, it would be good if they used Talk desk for their call center.
Fordele:
I could transfer a call easily to a person on the other end.
Ulemper:
I could not transfer a call if the queue was busy the call would bounce back and forth for more than ten minutes. This would make the members mad and they would take it out on us.
Bekræftet anmelder
Overvejede alternativer:
Good call center sodlution
Kommentarer: No negative things about the use of this pleasant solution
Fordele:
The standard of call center management is really great with Talkdesk, I enjoy using it to communicate with ours customer.
Ulemper:
Does not offer a lot of services as we would like. I think improvment can be made.
