Talkdesk
¿Qué es Talkdesk?
Talkdesk es un software de última generación de centro de atención telefónica basado en la nube que te ayuda a conectarte con tus clientes. La interfaz fácil de usar ofrece una funcionalidad robusta Leer más con funciones avanzadas, creación de informes completos e integraciones sin problemas con más de 25 herramientas comerciales para permitir que los equipos de ventas y servicio tengan conversaciones personalizadas y efectivas con los clientes. Mostrar menos¿Quién usa Talkdesk?
El mercado objetivo son las empresas de todos los tamaños centradas en el cliente que buscan mejorar sus experiencias a través de interacciones con ellos más personalizadas e impulsadas por los datos.
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Opinones de Talkdesk
Mike
Simple is smooth and smooth is fast
Usuario verificado
Herramienta muy práctica
Comentarios: Muy bien
Puntos a favor:
Realmente la usamos durante el periodo de prueba ya que estábamos en busqueda de un software de llamadas para implementar en nuestro Call Center. La herramienta es sencilla de manejar y tenía las funcionalidades básicas. Es bastante amigable a la vista y no se hace complicado tanto para admins como para los agentes el manejo de la herramienta.
Contras:
En su mometo no pudimos enlazar otras integraciones de canales escritos, por ejemplo, integrar WhatsApp. Esto era muy importante para nsotros condensarlo todo en un solo lugar.
jose luid
Talk
Puntos a favor:
Facil de usar las funciones y atajos de charlas
Contras:
Medio pesado el archivo para la carga de daros e info
Cortney
TalkDesk is above the rest! - Cortney K
Comentarios: TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.
Puntos a favor:
The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
Contras:
Sometimes the audio is best when connected via ethernet cable.
Kallen
Alternativas consideradas:
Talkdesk: The perfect tool for your support team!
Comentarios: It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.
Puntos a favor:
This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.
Contras:
The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.
Jr
Talkdesk - One call away to a better conversation
Comentarios: Overall, Talkdesk is very efficient to use. Telephony system can be used as a stand-alone, unlike other telephony systems that still need to have a physical phone for it to work.
Puntos a favor:
As an Admin of this software, I really like the management system of Agents being added to the system. It's easy to manage them and the fields used are easy to understand. The search feature is really good making us Admins do our task to update a certain account easily.
Contras:
What I don't like here only is the telephony system integrated on the tool itself. Sometimes, it causes an issue due but this due to a browser update. Good thing that they have an App that we can install to avoid these issues.
