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MidexPRO
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MidexPRO

by Avebury Computing
4.9 (45)
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TOP FEATURES
Top Features
MidexPRO
by Avebury Computing
  • 5.0
    Claims Management
  • 5.0
    E-Prescribing
  • 4.9
    Medical Billing
  • 4.6
    EMR/EHR
  • 4.5
    Compliance Tracking
OTHER USERS CHOSE
Valant EHR Suite
4.0 (205)
  • 5.0
    Claims Management
  • E-Prescribing
  • 4.7
    Medical Billing
  • 5.0
    EMR/EHR
  • 3.7
    Compliance Tracking
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MidexPRO Reviews

Showing 5 of 45 reviews
Overall
4.9
Ease of Use
4.8
Customer Service
5.0
  • "An excellent system with great personal service when help is needed."
  • "Extremely supportive team, very prompt with responding to requests for help."
  • "Excellent, both [SENSITIVE CONTENT] and I really enjoy using MidexPRO and the support at Midex are so lovely."
  • "No negative aspects- we are very happy with the product."
  • "May also be our own access at home, but there are often delays and problems which are frustrating."
  • "Don't think there is anything I don't like, except maybe having to have separate emailing systems."
  • "There are only three of us in the practice and it seems very expensive and poor value for money that only one person can use it at once."

Pros

  • "An excellent system with great personal service when help is needed."
  • "Extremely supportive team, very prompt with responding to requests for help."
  • "Excellent, both [SENSITIVE CONTENT] and I really enjoy using MidexPRO and the support at Midex are so lovely."

Cons

  • "No negative aspects- we are very happy with the product."
  • "May also be our own access at home, but there are often delays and problems which are frustrating."
  • "Don't think there is anything I don't like, except maybe having to have separate emailing systems."
  • "There are only three of us in the practice and it seems very expensive and poor value for money that only one person can use it at once."
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Read All 45 Reviews
Jess F.
Consultant Dermatologist
Medical Practice, Self-employed
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
November 23, 2021
"Midexpro"
Overall: Excellent overall experience and couldn't run my dermatology practice efficiently without them. Highly recommend.
Pros: The layout and intuitive use is fantastic. It's easy to use and the new midexTask feature helps organise patient administration such as checking results. We can take online payments easily. Having used more traditional systems in the past this is fantastic in comparison and they are constantly adding new helpful features and always answer the support telephone!
Cons: We had to have an additional account so myself and my secretary could access at the same time.
Switched From: DGL Practice Manager
Reasons for Switching to MidexPRO: DGL was not easily portable between hospitals and had poor customer service as well as being very expensive. Additional charges of thousands of pounds were requested to retain my own patients data when the private hospital that held the contract shut down.

Vendor Response

By Avebury Computing on November 26, 2021
Thank you Jess or the wonderful comments you gave the software and the team. I am really pleased to read that you find MidexPRO easy to use and favourable to your previous supplier. Should you need any assistance in the future, please do contact Support. Again, thank you for taking the time to leave your wonderful comments, I will pass on your comments to the team. Kind regards Caroline Corrigan Operations Director.
Reviewer Source
Source: Capterra
November 23, 2021
Sara C.
PA
Medical Practice, Self-employed
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
October 5, 2022
"One of the best Medical systems!"
Overall: One of the best systems out there that is extemely easy to use and[SENSITIVE CONTENT] and his team are always on hand to help with everything
Pros: I have been using MidexPro for a very long time and find it one of the easiest systems to use. From accounting to scanning in patient records it is excellent
Cons: There is nothing! I havent yet come accross anything
Alternatives Considered: DGL Practice Manager
Reasons for Choosing MidexPRO: We have always used Midex for many years but as it is a cloud based system I am able to log on anywhere is very handy when my boss needs patient information. The guys at Midex are always available to help. It was a no brainer to continue using them.

Vendor Response

By Avebury Computing on October 11, 2022
Thank you, Sara, What a wonderful review. Thank you so much for taking the time to leave your comments I will pass on the comments to the rest of the team, especially Support who will be thrilled to have received such a positive review. Once again, thank you for taking the time to expand on why MidexPRO is the best Practice Management Software provider for you. Kind regards Caroline Corrigan Operations Director.
Reviewer Source
Source: Capterra
October 5, 2022
Lucy M.
Company Secretary
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
July 18, 2022
"New User of MidexPro"
Overall: As above
Pros: I really like how easy it is to use. [SENSITIVE CONTENT] is a great surgeon but incredibly disorganised and I found when I cam on board (I am his wife and have come for a commercial background) that it was a very effective way to manage him and our practice effectively
Cons: I am irritated that we are unable to allow our secretary to use it at the same time as us. There are only three of us in the practice and it seems very expensive and poor value for money that only one person can use it at once.

Vendor Response

By Avebury Computing on July 21, 2022
Good morning Lucy. Thank you for taking the time to leave a review for us and some constructive comments for us to work on. With regards access to your version of MidexPRO, we have Users and Licences. You can add as many Users as you to MidexPRO completely free. If you need all Users to work on MidexPRO simultaneously, then you will need the appropriate amount of Licences for access and Licences are chargeable. In most cases, not all Users do not access MidexPRO at the same time and simply log out when not using the software. This frees up a Licences enabling others to log in and work as they need to. I will ask Support to call and talk through the best scenario for you to help with this irritation and hope to resolve this point quickly for you. Thank you once again for talking the time to feedback to us your concerns. Kind regards Caroline Corrigan Operations Director.
Reviewer Source
Source: Capterra
July 18, 2022
Karina P.
Dentist
Medical Practice, 1-10 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
April 12, 2021
"Midex Pro review"
Overall: Great experience. Amazing service from the representatives.
Pros: The software is very easy to use and the team are always avaliable for any queries and any issues are always sorted in a timely manner.
Cons: It would be great if they developed the software to have incoming emails to allow us to switch our entire practice over.
Alternatives Considered: Capsule and EXACT
Reasons for Choosing MidexPRO: The ease of integration for all medical practices within 1 software package.

Vendor Response

By Avebury Computing on April 19, 2021
Many thanks for the wonderful review. I will feed back your comments to the team and will speak to the Software team about your request relating to emails. I suspect one of the team, Adam, will contact you later this week (Week starting the 19/04/21) to discuss further. Thank you for taking the time to review MidexPRO and your feedback: This all helps to build the best Practice Software for our clients and potential clients. Kind regards Caroline Corrigan Operation Director MidexPRO
Reviewer Source
Source: Capterra
April 12, 2021
Sue W.
Owner
Medical Practice, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
October 21, 2022
"My Review"
Overall: We are currently using this with one surgical practice of 3 consultants. I like the product a lot - in fact I recommended it to the lead consultant in the first place as I had heard good reviews about it and I knew the support from MXP would be very good. I will be recommending it to some of my other consultants in the future - but I really do think it would be an advantage for MXP to set up our templates themselves (even if we have to pay extra for this) because this I have found very stressful and time-consuming. This is my only criticism about the software - but for me, it's important.
Pros: Booking the patients and seeing what is happening with them is all absolutely great. However, the major bonus is the Phone and Remote Support from the MXP Team. That is superb - better than all of the other similar companies.
Cons: I think setting up the personalised templates is extremely difficult, time-consuming and stressful. I'd like it to have been done for me so that the product is "oven ready". I still would like it done for me. I'm too busy to faff! I believe that PPM do that - MXP should really think about doing that, too.
Reasons for Choosing MidexPRO: I really didn't like Heydoc - and I resigned from a Practice I had run for more than 9 years because that consultant selected Heydoc against my wishes. Carebit I think may still be a prospect for one of my other consultants - which is his choice. I have a medical secretarial business and I want to have a product which is identified with me and which I identify with and one which my consultants all use. MXP may just be that - as long as you can sort out my templates for me!
Reasons for Switching to MidexPRO: For one thing, the letters function didn't work. After about 8 years of use it failed, I had to start to type the letters in Word and upload them as pdfs to the system. The support from that company was also extremely poor. You were made to feel a nuisance if you needed to ask anything and also had to wait - sometimes days - for help. However, the reporting and analysis on PracticePal was very good indeed and the consultants liked that. The appointment diary and note recording was also very good.

Vendor Response

By Avebury Computing on November 3, 2022
Thank you Sue for taking the time to leave a review for us. Your comments are extremely helpful and constructive, and I will speak to my Support Desk Manager regarding the template suggestion. We do offer walkthroughs of all the features within MidexPRO and also offer refresher training sessions to help with any of the features or tools that are difficult to use. The User Guide is also a helpful tool to use but as you mentioned, if you dont have time, this might be of no use. I will ask Nathan (Support Manager) to give you a call once I have spoken to him about the suggestion and he will come back to you. In the meantime, the remainder comments made will be shared with the team. Thank you again for taking the time to leave a Capterra review and do remember that asking Support for help, is what they are there for. Kind regards Caroline Corrigan Operations Director.
Reviewer Source
Source: Capterra
October 21, 2022
Read All 45 Reviews
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Starting from:
Not provided by vendor
Pricing Model:
Per Feature
Starting from:
$2000.00/Per-Month
Pricing Model:
Per Feature
Starting from:
Not provided by vendor
Pricing Model:
Flat Rate
Overall Rating:
4.9 (45)
  • Ease of Use
    4.8
  • Customer Service
    5.0
  • Features
    4.8
  • Value for Money
    4.8
Overall Rating:
4.5 (32)
  • Ease of Use
    4.5
  • Customer Service
    4.6
  • Features
    4.3
  • Value for Money
    4.6
Overall Rating:
4.9 (10)
  • Ease of Use
    4.7
  • Customer Service
    4.6
  • Features
    4.5
  • Value for Money
    4.9
Core Features
9/14
VIEW ALL COMPETITORS
Core Features
13/14
Core Features
14/14
VIEW FULL COMPARISON

What is MidexPRO?

MidexPRO is a UK Cloud-based Private Practice Management provider. Suitable for all Specialities & mobile optimised for access 24/7, 365 of the year, world-wide. Created with you in mind to ensuring the most up to-date technologies are available to you & your team. FREE 30-day trial of the full system with help offered throughout from our excellent Support team. Ongoing training & Support is part of the package. GDPR compliant (ISO standards) NHS DSP Toolkit, Cyber Essentials.

MidexPRO Video and Images

A large variety of Features and options available to clients including the fully integrated Accounting platform, Xero. Enabling you to raise invoices through MidexPRO and manage any reports needed for HMRC returns.
A large variety of Features and options available to clients including the fully integrated Accounting platform, Xero. Enabling you to raise invoices through MidexPRO and manage any reports needed for HMRC returns.
A large variety of Features and options available to clients including the fully integrated Accounting platform, Xero. Enabling you to raise invoices through MidexPRO and manage any reports needed for HMRC returns.
Xero software integrated within MidexPRO to reduce the hassle of Accountancy.
Patient Portal with Payment Links, allows for patients and clients to view, book and pay for appointments 24/7 365 days of the year. Payment Links for invoices can be sent on email or via SMS direct to patient, helping with Cash Flow
Migrate data from your current provider to MidexPRO safe and securely in a time frame that works for you. We have moved clients from DGL, HeyDoc, PPM, Healthcode, Pabou, BlueSpire, Meddbase, Clinico, PPS, Xero and more
Fully Cloud Based solution. Accessible anywhere in the world. Saving changes in real-time and suitable for PC, iPad, Mac and other mobile devices.

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    Best For

    Intuitive software for groups of Consultants/Secretarial & Billing services. Cosmetic and Medical Practitioners, Medical consultants and Specialists, Medico-Legal, Psychiatrist, GP & Private Hospitals
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    Deployment & Support

    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Contact Details
    • Avebury Computing
    • Located in United Kingdom
    • Founded in 1994
    • https://www.midexpro.com/