Overall: As with any software of this nature it is only as good as the information you put into it. If you do not input purchase orders correctly or receive the product correctly it will not keep your inventory correct or cost correct. The learning curve is not high but you do have to take the time to learn how to use the software and what the different functions will do. As with any software change or upgrade do your homework first and list out your expectations to see if the software you are looking at will meet those expectations.

Pros: Very user friendly. POS works well and is quick to get customer invoiced. The document management built into the software is very good and eliminates the need for paper files. Can easily tag external documents and scan into the software and tag to specific invoices, orders, quotes. Customer support has been great to deal with. They provide a good online help system with videos and documents to explain how to work with the software. There are lots of add on features if you need them. The implementation went very smooth when we switched over from the ECS PRO system we were on. The day we went live we were up and running that afternoon on the ECI Spruce system. The implementation team outlined a course of action over several months to get everything in place and tested before the actual go live date. The key to the success we had was in the planning done by Spruce and on us acting on there advice and getting the training and pre implementation check list done.

Cons: Crystal reports (optional add on) does take some time to get used to and is a little hard to use on initial setup. But overall it offers good reports.

Overall: im not very impressed with this system. clearly no one in the design team ever worked retail , unless maby it was union and burning time was an advantage.

Pros: i doo like some features like importing orders to sales inv.

Cons: only 1 screen can be open at a time. with the last system i could have un limited screens open. having to have to close what you are doing every time there is a second task is a huge waist of valuable time. also haveing to jump between task designations is a time waiter as well.

Reasons for Switching to Spruce: not my call , i just work here.

Overall: Spruce has been an upgrade for us overall and we look forward to utilizing more aspects of the software in the near future. Our biggest gripe with Spruce has been the lack of available customer service representatives when we call with an issue. There are times that weeks go by before someone calls us back. It has definitely been the most frustrating part of our experience thus far. The customer service reps are knowledgeable - there just aren't enough of them to handle all of the calls.

Pros: Integration was a bit of a struggle at first but once we got things figured out, the software has run very well. It has a ton of capability - we haven't even scratched the surface yet! We plan on implementing more features soon - rental and customer loyalty - and look forward to streamlining those in our store.

Cons: There are aspects of the software that feel a little clunky still, or that require a lot of back and forth to accomplish a task.