RingByName

Overall: Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.

Pros: RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

Cons: So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.

Alternatives Considered: Vonage Business Communications, RingCentral MVP and CloudTalk

Reasons for Choosing RingByName: [SENSITIVE CONTENT] was a good salesperson who I felt a good rapport with. [SENSITIVE CONTENT] was helpful when needed. The price was reasonable.There are some things that I was not aware of until after implementation but i will have to work through it.

Reasons for Switching to RingByName: Price and recommendation from one of your former employees, [SENSITIVE CONTENT]. i was also referred by [SENSITIVE CONTENT] at Toshiba.

Overall: I have been impressed with the RingByName software and also with the staff at RingByName. To me customer service is as important as the software. RingByName has always been there when we have needed them, proactive and also to make it clear, usually when we call is because we want to change something or do something outside the normal scope of use and RingByName always comes through.

Pros: The ease of use and reliability of the system has made it a breeze to manage the system. We run a school and had the system running during the 2020-2021 school year and we were able to do so much with the system and all our staff working from home.

Cons: I have not found anything to complain about, can the system improve? Yes, there is always room for improvement and RingByName is always coming out with new and improved services for their system.

Reasons for Choosing RingByName: Presentation, professionalism from sales staff, demos of the software and very important they did not break the bank when it came to price. A complete solution for all our communication needs.

Reasons for Switching to RingByName: The maintenance of the system was simply too much for our limited IT staff. By going with RingByName we eliminated the need to support another system in house and alleviated the load for our staff.