CallTrackingMetrics

Chris: Hi, my name is Chris. I'm a customer happiness director and I give Call Tracking Metrics, a five out of five. For more reviews like this, click below. Before Call Tracking Metrics, I was using CallRail. They had great customer support and a good product, but I didn't have any control. I wasn't able to control what I was offering for my clients for call tracking and especially I wasn't able to control the number of phone numbers I was able to use or the pricing. Pricing kept changing. It would change one year and I would have to update it from my clients. It changed again or the number of phone numbers that were included, and this lack of control really made it difficult to give my clients the best possible customer experience. I switched to Call Tracking Metrics because from the very beginning, not only was their customer support team amazing and supportive and helped me really understand the product, but the product itself gave me all of the options and control I needed to completely customize how my agency offered call tracking to my clients. From being able to charge clients for minutes that they were using if I so desired, or all kinds of other options that we needed to really, again, give our clients stability and customization and a really good experience. And I continue to get outreaches from their customer support team on a regular basis to make sure that our experience with Call Tracking Metrics is exactly what we need it to be. When we started, we had both a account manager and an onboarding specialist, and the onboarding specialist we had for about 30 to 60 days who was there to set up calls where we could go through everything that we needed to make sure that we were able to transition from our previous software and they were always available to answer questions. At the same time, we also knew who our long term account manager was going to be, and he was always available to help as well and support us. There were some hiccups in the transfer process. The migration wasn't flawless, but they did everything they could to help us. And I would say that the software isn't the most intuitive when you're looking at it and learning it, but it is a quick learn, and again, their support team makes up for any imperfections or just really the UI is just complex because the software does a whole lot and their support team helped us navigate through that and learn it. Call Tracking Metrics is the solution you're looking for if you are managing more than one location, you're managing more than one client. If you're an agency, this is absolutely the best call tracking software that I've found myself. Again, the amount of customization and options that you need as an agency or if you're managing multiple locations, managing different client's call tracking needs, again, I haven't found a better solution than them and I would highly recommend you reach out. Give it a free trial, take a look, talk to their team, and get a sense of what you can get out from call tracking software.