Email Marketing Software
Nutshell
How does this software stack up?Compare with Similar Software
How does this software stack up?Compare with Similar Software
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Price

Pricing starting from:
$27.00 /month
Pricing Model: Per User
  • Yes, has free trial
  • No free version

Reviews

  • Ease of Use
    4.2
  • Customer Service
    4.2
  • Value for Money
    4.3
Likelihood to recommend
65.5%

Top Features

  • 5.0
  • 5.0
  • 4.6
  • 4.6
  • 4.6

What is Nutshell?

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don't want to pay a full-time admin to manage their software. Every Nutshell subscription comes with unlimited CRM contacts, free data migration assistance, and world-class live support, all at an extremely affordable price.

Best For

Nutshell is built for relationship-focused B2B organizations that are tired of juggling separate sales and marketing tools and don't want to pay a full time admin to manage their software.

Nutshell Video and Images

Sales automation
Reporting
Email Features
Contact Management
Nutshell Marketing

Deployment & Support

Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Contact Details
  • Nutshell
  • Located in United States
  • Founded in 2009
  • http://www.nutshell.com

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Nutshell Pricing

Starting From:
$27.00 /month
Pricing Model: Per User
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
14-day free trial, no credit card required. NUTSHELL: $16/user/month (billed annually) or $19/user/month (billed monthly). NUTSHELL PRO: $42/user/month (billed annually) or $49/user/month (billed monthly). NUTSHELL MARKETING: Send 150 messages/month for free. Paid subscriptions start at just $5/month. Find out what Nutshell will cost your team at https://www.nutshell.com/pricing/
Pricing Resources:
  • Be an Informed Buyer: Understanding the True Cost of Business Software
  • Email Marketing Software Pricing Guide
  • Nutshell Features

    Features are displayed in the decreasing order of their feature rating.

  • 4.0
  • 4.0
  • 4.0
  • 3.6
  • 5.0
  • 5.0
  • 4.6
  • 4.6
  • 4.6
  • 4.5
  • 4.5
  • 4.3
  • Task Management
    4.3
  • 4.0
  • 4.0
  • 4.0
  • 4.0
  • Interaction Tracking
    3.9
  • 1.0
  • Activity Dashboard
  • Alerts/Notifications
  • Call Management
  • Customizable Reports
  • Email Templates
  • Lead Distribution
  • Opportunity Management
  • Sales Forecasting
  • Source Tracking
  • Third Party Integrations
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    Nutshell Reviews

    Showing 5 of 375 reviews
    Overall
    4.2
    Ease of Use
    4.2
    Customer Service
    4.2
    • "The platform has a good independent incorporation system, so that you can start working in the shortest possible time."
    • "Everything was really great. From the sales, through deployment, and ongoing support."
    • "One of my favorite parts of this system is how easily editable everything is. Seems simple, but being able to adjust notes and basic information on the home screen makes things very simple."
    • "I'd say my experience overall is good. I like how simple it is to create things."
    • "Also, the loss of historical record of communication for a Contact when you delete an old email is problematic. We are forced to retain all of these old emails and this can create confusion."
    • "Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn out with the previous jumps from one CRM to the other."
    • "I think more training on set up, warnings issued at set up and common pitfalls at set up would avoid harmful bulk uploads making irreversible upload mistakes."

    Pros

    • "The platform has a good independent incorporation system, so that you can start working in the shortest possible time."
    • "Everything was really great. From the sales, through deployment, and ongoing support."
    • "One of my favorite parts of this system is how easily editable everything is. Seems simple, but being able to adjust notes and basic information on the home screen makes things very simple."
    • "I'd say my experience overall is good. I like how simple it is to create things."

    Cons

    • "Also, the loss of historical record of communication for a Contact when you delete an old email is problematic. We are forced to retain all of these old emails and this can create confusion."
    • "Our sales staff was apprehensive at first as there were lots of bells & whistles and a little worn out with the previous jumps from one CRM to the other."
    • "I think more training on set up, warnings issued at set up and common pitfalls at set up would avoid harmful bulk uploads making irreversible upload mistakes."
    Most Recent Video User Review for Nutshell
    SEE ALL VIDEO REVIEWS
    Video Review
    Jean-marie: Hello, my name is Jean-marie. I'm a chief revenue officer. And I give Nutshell a review of five out of five stars. For more reviews like this, please click below. We were considering many options. Actually, we switched from HubSpot to Nutshell just because Nutshell worked out best for our needs. However, we looked into many options over a period of a one month of a review period, and Nutshell came up on top. The reasons why we chose Nutshell is because at that time and still is a current, it fit our needs the best. As a startup and up and coming company, Nutshell needs worked out the best for us and our sales team, and it had all the functionality that we needed at the price that we were looking for as well. The onboarding and integration with Nutshell was actually very easy. We were very pleasantly priced also by the support and help of the team while switching from HubSpot to Nutshell, everything was very pleasant and very easy to do. It didn't take us very long to learn the software as well. And so definitely a great experience. As far as recommendations go, it really depends on the needs you need or needs you have rather. So for us as a small business, it made sense to go with Nutshell because of the ease of implementation, the ease of use. It didn't it didn't take our sales team very long to understand the software and the use of it. So for us, it was a perfect solution. If you need bigger marketing and tools of that nature, then Nutshell might not be the best solution. However, for a small to midsize business, I think Nutshell is a great option at a very good and reasonable price.
    Perfect solution for startups
    5.0
    Posted on December 30, 2021POSTED BY:
    Jean Marie J.
    CROInformation Technology and Services

    Most Helpful Reviews for Nutshell

    Avatar Image
    Marilyn H.
    Global Sales Director
    Financial Services, 11-50 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    March 5, 2020
    "Bang for your Buck"
    OverallGreat! It helps the team stay on track whether it's sales or implementation.
    ProsReporting and filtering reports. Keeping a track record of our leads.
    ConsHave to move over to pro to get more then one sales process. Pro is so expensive.
    Alternatives ConsideredDynamics 365
    Reasons for Choosing NutshellPrice, others had better functionality but this Nutshell had enough 2 years ago to get us going. It has really come into it's own and now has way more.
    Switched FromDynamics 365
    Reasons for Switching to NutshellSo complicated we weren't using any functionality
    Reviewer Source
    Source: Capterra
    March 5, 2020
    John M.
    National Sales Director
    Machinery, 11-50 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    June 27, 2022
    "Excellent CRM for our Niche Application - Best of Multiple Reviewed/Used"
    OverallExcellent! The customer service has been responsive and the system has been 100% reliable.
    ProsBarrier to entry was low with minimal upfront cost needed to evaluate the software. Ease of use for a small company with minimal resources to devote to developing, executing, and maintaining the system.
    ConsSo far the only con that we have experienced has been in the reporting functions. This could be a by-product of our unique needs or our lack of resources available to investigate it further. It does seem limited compared to Salesforce.
    Alternatives ConsideredBase CRM and Salesforce Sales Cloud
    Switched FromSalesforce Sales Cloud
    Reasons for Switching to NutshellCost. Ease of implementation and end user usage.
    Reviewer Source
    Source: Capterra
    June 27, 2022
    Prescott P.
    President
    Mining & Metals, 11-50 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Source: Capterra
    May 8, 2017
    "leads don't allow you to easily sell services, only products. After sale service is hindered. "
    OverallWe get a cost effective CRM that frees up cash flow for use elsewhere in our business.
    ProsNutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.
    ConsEvery lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.
    Source: Capterra
    May 8, 2017
    Madalynn P.
    IT/Projects Manager
    Marketing and Advertising, 11-50 employees
    Used the software for: Less than 6 months
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    October 24, 2019
    "An Elegant Yet Powerful CRM"
    OverallWe are now better organized with our sales process and are more collaborative. This allows us to keep our important information in one place that is easy to use and work as a team to get things done!
    ProsI love the filtering ability with our companies and people lists. It allows us to really drill down and get the exact metrics we want. We are better able to see a lot of information at a glance in a dynamic way.
    ConsI would love more options when emailing groups of people in the system. Currently, I need to only use templates when emailing groups and I would like to be able to type out the email in one shot instead.
    Reasons for Choosing NutshellA lot of the other systems seemed overly complicated to use, we had a relatively short onboarding period to get our people trained quickly. The price point for the number of features was the best and most sustainable for our company. And we feel like we can grow with Nutshell.
    Switched FromFreshdesk
    Reasons for Switching to NutshellWe realized we did not need a ticketing software but something more like a CRM, in looking over a lot of options this was the best price point and the best fit for what we needed.
    Reviewer Source
    Source: Capterra
    October 24, 2019
    Rashid K.
    Partner
    Management Consulting, 1-10 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    June 15, 2022
    "Nutshell product review"
    OverallI have used a number of different systems including Zoho, Hubspot, Pipedrive. I like Nutshell's flexibility and ease of use.
    ProsTags - are the most used feature - so I can easily segment lists. The ability to sort with multiple tags. Easy importing from a spreadsheet.
    ConsHaving to add a tag into the system BEFORE uploading a contact spreadsheet. If the tag doesn't already exist - the import fails. Which is an extra step and a waste of time.
    Alternatives ConsideredHubSpot Marketing Hub and Pipedrive
    Reasons for Choosing NutshellPrice and ease of use. Pipedrive misses a number of features like Tags
    Reasons for Switching to NutshellHighrise was no longer in development - or being supported.
    Reviewer Source
    Source: Capterra
    June 15, 2022

    Nutshell Video