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Copper
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Copper

by Copper
4.4 (563)
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4.4 (563)
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Price

Pricing starting from:
$29.00 /month
Pricing Model: Per User
  • Yes, has free trial
  • No free version
VIEW PRICING DETAILS

Reviews

  • Ease of Use
    4.4
  • Customer Service
    4.3
  • Value for Money
    4.1
Likelihood to recommend
73.4%
Read All 563 reviews

Top Features

  • 5.0
  • Opportunity Management
    5.0
  • 4.8
  • 4.6
  • 4.6
VIEW ALL FEATURES

What is Copper?

Copper is the easy-to-use CRM for businesses on Google Workspace looking to manage more sales leads & grow customer relationships but don't have time for data entry, repetitive admin tasks, or complicated tools. Copper integrates with Gmail and other Google Apps, so it logs all your emails and other interactions to the right contact for you. You can also see your sales and relationship essentials from email threads, to past interactions, to tasks... all in one place.

Featured In

Best For

Small and medium-sized businesses on Google Workspace looking for an easy to use CRM that automates repetitive tasks and integrates with the tools they already use (like Gmail, Mailchimp, and Slack).

Copper Video and Images

Copper is the only CRM recommended by Google
Seamless integration with your Gmail inbox means no time spent on data entry
Easy drag-and-drop functionality helps you visualize and manage your opportunities
Copper Chrome extension means you never have to leave your inbox to CRM
Integration with your Google Calendar delivers important context before every meeting

Deployment & Support

Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live Rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Contact Details
  • Copper
  • Located in United States
  • Founded in 2013
  • https://www.copper.com/

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Copper Pricing

Starting From:
$29.00 /month
View vendor pricing page
Pricing Model: Per User
Pricing Details (Provided by Vendor):
14-day free trial, no credit card required. Basic: $25 per user per month (billed annually) or $29/user/month billed monthly. Professional: $59 per user per month (billed annually) or $69/user/month billed monthly. Business: $119 per user per month (billed annually)
Pricing Resources:
  • Be an Informed Buyer: Understanding the True Cost of Business Software
  • CRM Software Pricing Guide

    • Copper Features

    Features are displayed in the decreasing order of their feature rating.

  • 4.5
  • 4.4
  • Interaction Tracking
    4.2
  • 4.2
  • 4.1
  • 4.1
  • Activity Dashboard
    3.9
  • 3.9
  • 3.8
  • 3.7
  • 3.5
  • 3.5
  • 3.4
  • 3.3
  • 3.1
  • Opportunity Management
    5.0
  • 5.0
  • 4.8
  • 4.6
  • 4.6
  • Commenting/Notes
    4.5
  • 4.5
  • 4.4
  • 4.2
  • 4.2
  • 4.1
  • 4.0
  • 4.0
  • 4.0
  • 4.0
  • 4.0
  • 3.9
  • 3.9
  • 3.7
  • 3.7
  • 3.6
  • 3.6
  • 3.5
  • 2.6
  • Cataloging/Categorization
  • Channel Management
  • Customer Support
  • Email Response Control
  • File Management
  • Goal Management
  • Meeting Management
  • Performance Management
  • Presentation Tools
  • Proposal Management
  • Reporting & Statistics
  • Sales Forecasting
  • Source Tracking
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    Overall Rating:
    4.4 (563)
    • Ease of Use
      4.4
    • Customer Service
      4.3
    • Features
      4.1
    • Value for Money
      4.1
    Overall Rating:
    4.3 (6134)
    • Ease of Use
      4.1
    • Customer Service
      4.1
    • Features
      4.2
    • Value for Money
      4.3
    Overall Rating:
    4.7 (358)
    • Ease of Use
      4.7
    • Customer Service
      4.7
    • Features
      4.5
    • Value for Money
      4.6
    Overall Rating:
    4.6 (354)
    • Ease of Use
      4.5
    • Customer Service
      4.9
    • Features
      4.6
    • Value for Money
      4.7
    Core Features
    15/16
    Visit Website
    Core Features
    16/16
    Visit Website
    Core Features
    16/16
    Visit Website
    Core Features
    16/16
    Visit Website
    VIEW FULL COMPARISON
    VIEW ALL Copper ALTERNATIVES

    Copper Reviews

    Showing 5 of 563 reviews
    Overall
    4.4
    Ease of Use
    4.4
    Customer Service
    4.3
    • "My favorite feature is the ability to link with Gmail. It is also very easy to filter through contacts, opportunities, and leads to help gain sales."
    • "I like the visibility that copper provides when onboarding new accounts. I specifically enjoy sorting through opportunities."
    • "What I most liked about this software is that it can help me with my necessities and it's complete in all aspects."
    • "I love that there's an app that works smoothly on my iPhone and iPad. This makes us super easy to work on the go or to be able to access info when away from the office."
    • "We wanted email tracking. While Copper offers rudimentary and amateurish tracking, they have completely abandoned the feature, despite continuing to describe it on their site."
    • "When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it."

    Pros

    • "My favorite feature is the ability to link with Gmail. It is also very easy to filter through contacts, opportunities, and leads to help gain sales."
    • "I like the visibility that copper provides when onboarding new accounts. I specifically enjoy sorting through opportunities."
    • "What I most liked about this software is that it can help me with my necessities and it's complete in all aspects."
    • "I love that there's an app that works smoothly on my iPhone and iPad. This makes us super easy to work on the go or to be able to access info when away from the office."

    Cons

    • "We wanted email tracking. While Copper offers rudimentary and amateurish tracking, they have completely abandoned the feature, despite continuing to describe it on their site."
    • "When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it."
    Write a Review
    Read All 563 Reviews
    Most Recent Video User Review for Copper
    SEE ALL VIDEO REVIEWS
    Video Review
    Jo B.: Hi, I'm Jo. I'm the CEO of a tech company. My rating for Copper is four out of five stars, and you can click below for more reviews. Before Copper, my company was actually using Freshdesk to manage its CRM, but we just didn't find that it was really so user friendly, and we wanted to see what else was on the market. And then we found Copper, and that integrates with Gmail. And that just absolutely was so much better than the system that we were using before. The main reason we chose Copper was the seamless Gmail integration. It really just means that there's so much less admin, and there's a real certainty for the team that everything has been updated. So, that for us was the major ticket item. We also really liked the user interface. We find it very intuitive. When we did the testing, very quickly the whole team was able to understand the system and navigate around it. So, that was also a big plus for us. Because we're a tech company, we also wanted to integrate Copper into our own software and how our clients were logging in. And so we were able to link with Zapier, and the fact that we could set that up in a really smooth way was also very important for us. Our team found getting started with Copper really, really simple. We just exported all of our contacts and all of the data that we had in our previous CRM, put it into the Copper templates, and uploaded it all. So, we were up and running within an hour or so. It was also great because our team didn't need any training. They found the system very intuitive, and before long, we had people setting up templates, creating custom fields, and we'd really customized the whole system to fit exactly for our business. If someone was looking for a CRM and they were considering Copper, I would definitely say you should give it a go. I think the way that it can integrate with other tools, for us with the G suite and with Gmail, but also the fact that we've managed to integrate it with our software as a service subscription system and our own app has really made it just completely essential in our company. And I would highly recommend giving it a go, and checking out how easy it is to use as a user tool.
    Seamless integration with G-suite has simplified the management of our SaaS Business
    4.0
    Posted on March 14, 2022POSTED BY:
    Jo B.
    CEO•Computer Software

    Most Helpful Reviews for Copper

    Avatar Image
    Scott G.
    General Manager
    Information Technology and Services, 11-50 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    July 1, 2020
    "The CRM for sales team on Gsuite"
    Overall: I've used a lot of CRMs, from Salesforce to Pipedrive. Copper is hands down the best. Easy to use, easy for the team to adopt but still very powerful under the hood.
    Pros: Automated data entry. Pre-populates a lot of my contacts data so adding new leads is a simple point and click. The gmail integration is amazing. I can get a clear picture of my entire relationship from where I work - gmail. Im really starting loving the workflow automations and cool calculated fields I can make now.
    Cons: I'd like to see a better native integration with an email automation software
    Alternatives Considered: HubSpot CRM, Pipedrive and Salesforce Sales Cloud
    Reasons for Choosing Copper: Salesforce clunky, very expensive and the team hated it. As a small business we didn't use 30% of it. Pipedrive was ok, but very simple and seemed to suit a very small team. It lacked multiple pipelines and didnt have the integration to Gsuite that Copper provided. Hubspot free was very simple and the full paid version of hubspot was super expensive. I didn't need the marketing features at all. Copper also had a better user experience and gsuite integration.
    Switched From: Google Sheets
    Reasons for Switching to Copper: I kept losing track of my conversations and follow up actions.
    Reviewer Source
    Source: Capterra
    July 1, 2020
    Michael C.
    CEO
    Health, Wellness and Fitness, 1-10 employees
    Used the software for: 2+ years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    February 2, 2022
    "The ONLY Fully-Integrated CRM Solution for Google Workspace"
    Overall: Our small business has been a Copper client for the last 2-3 years and we have been incredibly happy with the Copper CRM product and the team that supports it. As our business grows, so do our CRM needs. Copper has been able to fulfill each of these needs as they arise, often from regular updates on their product roadmap. It's almost like Copper has been "inside our head" and developed exactly what we needed prior to us asking. @TeamCopper - Great job listening to your clients in the community and actually developing your product to suit our needs. This is what encouraged us to sign a 5-year agreement with you!
    Pros: Full functionality within Google Workspace plug-in (Gmail, Calendar). Ability to pull a list view of Opportunities, Leads, etc and update individual records without leaving the screen (HUGE time-saver).
    Cons: Import function needs work in the area of duplicate management and add/ overwrite tags. Third-party integration with Zapier makes this seamless but can add unnecessary expenses.
    Alternatives Considered: HubSpot CRM, Insightly and Zoho CRM
    Reasons for Choosing Copper: Copper was the robust, affordable solution to our growing CRM needs. Without the Dev cost.
    Switched From: Salesforce Sales Cloud
    Reasons for Switching to Copper: Eat your heart out, Salesforce. Copper just packed your lunch! If you are looking for a robust CRM/ lead management/ marketing suite that has all the lipstick but WITHOUT the Dev cost of Salesforce et al, then you need to try Copper. We did. And we couldn't be happier. Just try it. You won't regret it.
    Reviewer Source
    Source: Capterra
    February 2, 2022
    Ramiro F.
    Operations Coordinator
    Information Technology and Services, 1-10 employees
    Used the software for: 1-2 years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    November 17, 2022
    "Operations Coordinator Opinion"
    Overall: We had a very good experience but we quit using it because of the price. It was too much for our needs. Though the features were amazing to have.
    Pros: The integration with gmail is great. In our company we use google accounts, so using Copper extension; the CRM automatically update your contacts with the emails you send. It is very easy to maintain the leads updated.
    Cons: The pricing was quite expensive. The basic plan is not good enough so you need at least the mid tier plan which may be expensive if you don't want to expend too much money. Sometimes they have discounts but they only last a few months.
    Switched From: Salesforce Sales Cloud
    Reasons for Switching to Copper: Because of the google integration that allows to sync your emails with the crm without having to send them from the crm.
    Reviewer Source
    Source: Capterra
    November 17, 2022
    Nathan Y.
    Managing Director
    Marketing and Advertising, 1-10 employees
    Used the software for: 1-2 years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: GetApp
    February 4, 2021
    "OK product. TERRIBLE customer service. DECEPTIVE cancellation policy"
    Overall: OK product. Terrible company to do business with. Avoid.
    Pros: Attractive, easy to use, with good G-Suite integration.
    Cons: Labyrinthian cancellation process with UI designed to lead users as far away from a successful cancellation as possible. No confirmations of cancellation in UI or emailed. No user viewable record of cancellation. I was billed for 10 months after I thought I cancelled. When I tried to login after noticing the charges, I was unable to even after attempting to reset my password (No user exists). I explained the situation to customer service and they reset my account and told me they weren't able to discuss refunds for the past 10 months until I processed another cancellation on my reset account. I did so and was billed AGAIN two days later. When I contact customer service, they said that per their policy, not only was that charge valid, but that I would be charged AGAIN next month before charges stopped. When I asked about a refund for the past 10 months, they said that I should have cancelled and when I said that I did, they said prove it. I told them that their system does not generate cancellation emails and they said that per company policy, they would provide no refunds without proof of cancellation. PROOF THAT DOESNT EXIST BECAUSE THERE IS NO RECORD OF CANCELLATION EMAILED TO YOU OR AVAILABLE IN THE APP.

    Vendor Response

    By Copper on July 12, 2021
    Thank you for taking the time to submit a review. As a result of your feedback here and on other sites, and as a result of similar feedback from others, we have taken significant steps to improve as follows: 1. We hired a new VP of Customer Success, who took this problem on immediately. 2. He instituted 3 additional renewal email reminders: 90 days, 45 days, and 30 days before renewal 3. If the email reminder bounces due to account ownership changes, we assign the case to a Success Manager to track down the current owner to ensure the renewal notices are delivered 4. We adjust the renewal period not to start until we have confirmation that the account owner has been notified. 5. We rewrote our terms of service to make our policies more clear 6. We worked with support to provide clearer instructions on how to cancel an account. 7. We increased our support staff by 50% to make it easier for customers to get in touch. We wish you all the best in your future endeavors.
    Reviewer Source
    Source: GetApp
    February 4, 2021
    Verified Reviewer
    Information Technology and Services, 51-200 employees
    Used the software for: 1-2 years
    Overall Rating
    Ease of Use
    Customer Service
    Features
    Value for Money
    Likelihood to Recommend
    Reviewer Source
    Source: Capterra
    September 29, 2022
    "Great tool if you have Google Workspace"
    Overall: Great work tool, if the workers enter information, it is easy to use and read to be able to measure the management and have control over the accounts.
    Pros: Great work tool, if the workers enter information, it is easy to use and read to be able to measure the management and have control over the accounts.
    Cons: works better when connected to Google Workspace
    Reviewer Source
    Source: Capterra
    September 29, 2022
    Read All 563 Reviews

    Copper Video