ITSM Software

SolarWinds Service Desk (previously Samanage) is an award-winning, highly rated ITSM solution. ITIL-compliant and powered by smart technology like AI, automations, and live chat, our service desk helps you achieve faster ticket resolutions, improve SLAs, and gain better visibility into your overall technology infrastructure. With SolarWinds Service Desk, you can deliver exceptional service experiences and drive better business outcomes. Learn more about SolarWinds Service Desk

ServiceDesk Plus helps both IT and business teams support their critical services with its PinkVERIFY-certified ITIL practices, including incident management, problem management, service request management, and change enablement. In addition to strengthening your core ITSM workflows, ServiceDesk Plus brings advanced analytics, AI- and ML-powered predictions, and native integrations into ManageEngine's suite of IT apps, turning your service desk into an epicenter of IT management. Learn more about ManageEngine ServiceDesk Plus

SummitAI is a market-leading artificial intelligence-driven IT and Enterprise Service Management Solution that integrates IT Service Management (ITSM), Enterprise Service Management (ESM), IT Asset Management (ITAM), an AI-driven Digital Agent, and Service Automation in a single easy-to-use software suite. SummitAI transforms the way enterprises work by offering consumer-grade, responsive digital workflows empowering employees with an anytime, anywhere service experience. Learn more about SummitAI

Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

ITIL aligned IT Service and Asset Management platform that provides thoughtful answers to your toughest IT challenges. Achieving high levels of customer service while managing complex IT operations is critical for any organization. That's why we designed Alloy Navigator's intuitive and collaborative ITSM capabilities that transparently integrate with the flexible beauty of intelligent workflow, insightful dashboards and on-the-fly views. Learn more about Alloy Navigator

CloudBlue PSA (previously HarmonyPSA) supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about CloudBlue PSA

Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises. Learn more about Freshservice

OTRS is a fully-managed ITSM suite that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way. Request a demo today. Learn more about OTRS

Boost your ITSM practices with Atera, an all-in-one solution for MSPs and IT Departments. Atera's IT service management software features remote monitoring and management(RMM), PSA, remote access, patch management, helpdesk, billing, and so much more! Atera's disruptive pricing model helps IT professionals scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician. Try Atera for free today! Learn more about Atera Learn more about Atera

SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and a way smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today Learn more about SysAid