Complaint Management Software

Zendesk is the leading cloud-based complaint management software built with support agents in mind. Easily solve tickets and track customer complaints on any channel: text SMS, web, mobile app, phone, email, social media. AI powered workflows provide your support agents with all customer interactions, including those tracked from 700+ app integrations. See why companies such as Uber, Venmo, Shopify, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction. Learn more about Zendesk Suite

Front is the leading complaint management software built specifically for support agents. Front allows brands to stop treating customers like tickets and engage them like humans again, whether inquiries come in via email, live chat, SMS, or WhatsApp. It's a true omnichannel support platform emphasizing hyper-personalization for improved customer experiences. See why companies like Dropbox, Airbnb, and Shopify use Front to lower support costs and increase customer satisfaction. Learn more about Front

GoTo Resolve is IT support software built for SMBs. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster. It combines game-changing IT management and support software with conversational ticketing and a zero trust architecture into a single consolidated tool. It is simple, secure, flexible, and free to use. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more. Learn more about GoTo Resolve

Be an industry leader in customer service with Issuetrak complaint management software. Designed for omnichannel complaint submission, Issuetrak software gives you instant visibility over the complaint cycle so you respond to feedback faster, better remedy problems, and let your customers feel heard. Learn more about Issuetrak

MasterControl Postmarket Excellence suite of solutions, companies have the best tools to track and resolve customer complaints effectively and ensure regulatory compliance. By storing data in a centralized, cloud-based location, companies can analyse the complaints they receive to detect issues that indicate larger problems. Once a product finally hits the market, monitoring it for any quality issues is vital. This is more effective when done with MasterControl complaint management software. Learn more about MasterControl Quality Excellence

End-to-end complaints management to ensure customer delight through complete lifecycle management of complaints from in-take to assessing risks, regulatory impact and submissions, quality investigation, resolution, and continuous improvement. With ComplianceQuest's Complaints Management software your organization has comprehensive control over how customer complaints are collected, recorded, reported, and tracked in compliance with industry guidelines and regulations. Learn more about ComplianceQuest

Complaint management software made easy. Centrally manage customer feedback records and customer complaints with a cloud-based solution that integrates with a complete Quality Management platform. Quickly connect & collaborate with employees from multiple locations using email alerts and automated workflows. Manage complaints, faster, easier and more accurately. The QT9 QMS includes interconnected modules, so you can connect complaints to corrective actions (CAPA) for better quality management. Learn more about QT9 QMS

InvGate Service is an ITIL certified ITSM solution, with modern ticketing interface, workflows, change, problem, request and IT Asset management (ITAM). Available as cloud-based SaaS or On-Premise implementation and 100% code-free configuration, InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution without the overhead of extensive implementations and high cost of ownership. Learn more about InvGate Service Desk

Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Popular cloud-based Complaints Management system which can integrate into a comprehensive QMS system. Uses workflow to automate processes, integrates with Corrective and Preventive Action (CAPA) capabilities, set automated targets and close by dates with reminders and escalations, automatic email task notifications and advanced analytics and reporting. Learn more about isoTracker Complaints Management