BlueFolder

BlueFolder saved our company and allowed us to grow!

Comments: Additionally, BlueFolder's customer service was top-notch. Anytime we had a question, they had an immediate answer.

Pros:

We were burdened with heavy software that required a million clicks to get the simplest things done. Then, we found BlueFolder. It gave us everything we needed to store customer information, schedule service tickets for our employees and most importantly, close tickets and get paid quickly. The software's simplicity allowed us to put our focus on growing the company.

Cons:

We found no cons with the BlueFolder software.

An effective tool for your daily needs

Comments: Overall, we are very happy with the program. We are hoping for some future integration with our documentation.

Pros:

I really like the ease of use and the implementation of the system was virtually seamless with the tech team from BlueFolder. The reports are very good for our needs. The technicians really like to use the desktop program and that what's most important.

Cons:

The mobile app needs a lot of work. There is limited ability to print out equipment reports for single units.

Alternatives Considered: Dynamics 365 Business Central

Reasons for Choosing BlueFolder: The product was no longer suited to our growing needs.

Switched From: ServiceTrade and Catapult

Reasons for Switching to BlueFolder: Cost, quick start up, easy data transfer, great people to work with...

Great product!

Comments: The service has been amazing. [SENSITIVE CONTENT] is readily available and has excellent product and industry knowledge so he really understands our needs. He has a great skill in finding "work arounds" for features that Blue Folder may not have. Its clear he is very proficient in knowing this program and best practices for use.

Pros:

I love how this product is simple and easy to navigate and use. The amount of customization is really great

Cons:

I wish there was the ability to create a "master list" of equipment (so that we can use the same equipment for different customers) and the ability to work offline

Alternatives Considered: AIMS and Fiix

Reasons for Choosing BlueFolder: We needed better flexibility, more reporting functions and the ability to access the program from anywhere- including the phone

Reasons for Switching to BlueFolder: The ease of use and the dashboard is very simple. Additionally, the customer support was amazing and the price was on point.

Good tool but expensive

Comments: Overall it serves us well, but the increasing costs might drive us to look at other options.

Pros:

Work order management works well both in the office and in the field. Automated recurring work orders help keep preventative maintenance organized. Work history is easily located, it's easy to add attachements etc. Customer support is excellent, always a quick response, always quick to address any issues we have.

Cons:

Sold in US dollars only makes it quite expensive for Canadian companies. Overall cost has become quite high. For our setup we have to do a lot of manual setup for preventative maintenance. Easier than on paper and automatically triggers work orders in the months we need though.

Alternatives Considered: Jobber and ServiceBox

Reasons for Switching to BlueFolder: At the time the other products didn't have functions for scheduled preventative maintenance.

Excellent Support and Wonderful features not found on many softwares out there

Comments: I have only been using for a few days but love it already

Pros:

I love the contractor feature of dispatching service requests by email and text and the corresponding email importation of information directly into the individual work orders

Cons:

Definitely need support assistance in getting going but once you start working with it becomes much easier