Jolt Reviews

Purchased the Jolt labeler to label in process product, but we are using it for so much more!

Comments: Labels for in process and finished products, Very simple to use. Using for scheduling, time clock management, messages, alerts, communication, and accountability of personnel. They need to log in on an ipad to the software, and they can get their tasks right there that were set up for them. Excellent product! We are using this for so much more than what we originally purchased it for.

Pros:

Originally purchased to label in process product. But when we started building labels, we realized we can also make finished product labels and apply them easier. We just used these for the first time for the entire day and couldn't be happier. Great quality and simple. This software has so many features and now our production manager is using this software for our staff. It can be used as a time clock, for messages and alerts, for accountability of workers tasks, personnel scheduling, and much more. We plan to take full advantage of all it can do for us. We seem to find something new every day that this can do for us. For the price, along with the excellent support whenever needed, it is one of the best values I have found in a long time. I cannot recall a time in my career that I have been excited about a labeler!

Cons:

I think we will have to use this a bit longer to find something we don't like about this. The one item we changed was that the labeler comes with 1" x 1" labels, which were too small for our use. Our account manager sent us the labels we needed immediately.

Great software for scheduling, food & beverage companies

Comments: I have cut my time that is spent making the schedule down from the previous program I used.

Pros:

I have the ability to schedule as many positions to multiple employees for our Renaissance faire food and beverage staff..this is crucial when I need to have an employee work in multiple locations through out the day.

Cons:

I am unable to send the schedule to just a select employee or employees. Currently I have to send it to the entire staff.

AMAZING Customer Service!!

Comments: [SENSITIVE CONTENT] made the experience AMAZING for us.

Pros:

I learned how effective the software could be because I was lucky enough to have a representative who was willing to teach me. [SENSITIVE CONTENT] is absolutely amazing, and I will continue to use Jolt because of her.

Cons:

Very overwhelming initially, it did take time and training to become more confident when utilizing the program.

this is an unscrupulous company .. stay away!

Comments: terrible! any company that makes it so hard to cancel a subscription has no faith in their product. It is a billing scam!

Pros:

we never used the software and tried to cancel the initial free subscription. They make it virtually impossible to cancel once you are signed up! after repeated attempts to send email on they're site with nor response we disputed the charges. No one ever responded or called back. any company that makes it so difficult to cancel a subscription is a good reason to stay away. they rely on you singing up for free trial and then never being able to get ahold of any to cancel. why would they not have any way to cancel your subscription online. High pressure sales and borderline criminal! stay away!

Cons:

we never used the software and tried to cancel the initial free subscription. They make it virtually impossible to cancel once you are signed up! after repeated attempts to send email on they're site with nor response we disputed the charges. No one ever responded or called back. any company that makes it so difficult to cancel a subscription is a good reason to stay away. they rely on you singing up for free trial and then never being able to get ahold of any to cancel. why would they not have any way to cancel your subscription online. High pressure sales and borderline criminal! stay away!

Amazing for Restaurant Operations

Comments: We're using it for our three locations for three separate schedules and tons of checklists. We have multiple users every shift, every day using the software. I absolutely love the program and am continuing to take advantage of different features as we grow.

Pros:

Pretty easy to use once you've gone through the training. The biggest pro for me compared to other softwares is the access to support all the time. It has been so helpful to be able to reach out to my contact for help and schedule calls for training--either for myself or other new team members. Another huge pro is how customizable the checklists are. I love how many different formats you can do. We've been able to customize it to our business model really well.We've also been using the Jolt sensors for all our freezers, which has literally been a savior time and time again! It's so easy to use and I love the reports you can access so you can catch a failing freezer before it's too late.

Cons:

I wish we could customize our scheduling platform more to cater to our business.

Great Support from CSM

Comments: Jolt has been great so far! Everyone has been super helpful and very accommodating. [SENSITIVE CONTENT] has been doing implementation with me and he is a ROCK STAR. He always makes time for a Zoom when I need it. He has great knowledge and is absolutely a delight to work with.

Pros:

We LOVE the lists! We love the LOG BOOK! We LOVE the information library. With a few tweaks, scheduling could be outstanding as well.

Cons:

Scheduling performance. I have provided requests to help make it better.

Solid LMS

Comments: I've used Jolt over 2 companies, and it is far superior to some of the other systems that have a huge start up cost

Pros:

Easy to build and use. Vey short learning curve. Highly effective. Eliminates the need for paper!

Cons:

UI not as inviting as some other systems

Save a ton of money

Comments: My experience has been excellent. the staff goes far and above.

Pros:

Live time cooling monitoring Last night before closing I got a warning that the UT Wing Cooler was running warm, I was able to have the guys move 10 cases of chicken wings out of this cooler before they left. In the morning the wing cooler was not operational and we were able to save all that product. Thank you Jolt!

Cons:

I wish it was integrated into more of our software

Jolt Helps Manage Teams Remotely

Comments: Fantastic. During the pandemic we cancelled JOLT because of expenses and we decided to go back because we did in fact really need it. Daniel Orjuela is our rep and he's the best! I really like the fact that he worked in the industry and understands what we do.

Pros:

The checklists are so easy for team to use and for me to manage remotely.

Cons:

Set-up is hard for someone who is not technical but staff helps.

Love the multiple uses

Comments: Overall we have had an excellent experience

Pros:

We love the multiple ways we can use Jolt to effectively operate our business

Cons:

Currently, multiple apps that need to be streamlined into one

Fantastic- when it works.

Comments: Jolt has greatly improved our food scores since we began using it. It has gotten our team members in the habit of labelling everything because it is easy-to-use and has all pertinent information readily available. The issue is getting technical problems resolved in an appropriate manner; our printer has been unusable for a total of over 2 months out of the 10 months which we have had it.

Pros:

The label feature for all food products has really helped us to drastically increase our food safety scores by clearly indicating when a particular product must be used by. We no longer have to mentally recall the hundreds of various hold times we have for all of our products and their ingredients, because all of that information is easily stored in the Jolt system and prints out with the touch of a button. The labels are also much higher quality than other sticker systems we have tried in the past, making dish washing much easier because they are removed easily with zero sticky residue.

Cons:

The software, in our experience, is offline often. We contacted Customer Service multiple times to try to correct the issue but were instructed that we may need to send the entire printer back to be serviced and that we would get it back after the repair was complete in 2-3 months. The printer system is pricey to begin with, so it did not seem like an appropriate solution to be without what we were paying for, for multiple months. We also have issues with the calibration lining up with the stickers perfectly, but have discovered that if you gently pull on each sticker before printing it will line up more accurately.

Jolt Zebra printer

Comments: I have been using our new printer for Jolt and I LOVE IT! I really love the fact that every item prepped now is labeled with who prepped it, when they did so, and the EXACT time of expiration. The fact that it uses the internal clock to time stamp items is amazing. This keeps everyone honest. There is no fudging times or dates to extend foods shelf life.
The ease of use is incredible. I mean there is not much more to say on that. It took us a couple of tries to figure out the best way to label our items received from Sysco but then a simple answer occurred to me. Before even starting to put up the truck, simply read the invoice and print ALL labels needed and it is a breeze! After that more specific labels can be made using the custom label. We use it to mark the weights of our meats so now daily inventory is a snap. No more trying to decipher messy handwriting. I have even gone so far as to use it to label items for caterings to give things a more professional look.
I do wish that custom labels could be saved for repeat use. That is maybe my only complaint about this printer. I keep it in my office to save it from the wear and tear of daily kitchen activities. It is an extremely helpful device that has streamlined our labeling and made it much more effective as well. Having this now and using it all day every day, I hate to think of life without it. Thank you,

Pros:

Ease of use. Pictures and date stamps that keep employees honest. training new employees is a breeze.

Cons:

Lack of ability to personalize to individual locations needs or preferances

The Safety and Productivity Solution!

Comments: The experience has been great through and through! It's been a huge time saver. It's saved us time, and time equals money, in various areas of our business. You can download the names of your staff who in which are on your schedule, and it helps in keeping you and your team accountable.

Pros:

My most favorite feature of Jolt would be its assistance in helping the team meet food safety. This feature eliminates any handwritten and/or guessing shelf life for products, as the corporate guidelines for holding procedures are already downloaded on the application.

Cons:

Depending on how tech and app savvy your managerial team is, customization is based on what works for your particular team. Therefore customization is up to us and could be pretty sloppy, which ends up being productivity lost searching for a particular label.

Jolt your business

Comments: I have been using Jolt for around 3 years. I have also encouraged many other to use the product in operating their Quick Service restaurants as I feel it is an amazing operational tool. Prior to using Jolt I was creating my own intranet to manage tasks, projects, employee details, etc. Jolt could fulfill all of these requirements and ran on IOS making hardware implementation simple. I have seen the feature set grow over the years and am confident the product will continue to evolve.

Pros:

IOS (although would be nice to have it run on Android too,) great at tasks / list management.

Cons:

Bad UX design both on client and web / back end. Communications (announcements) requires time clock use (i have submitted this several times). Cannot assign tasks to security groups (only allows individuals), reporting on client is rough. A bit better on backend, but still challenging,.

Super useful with room to grow

Comments: We are a family fun center, so we have a large variety of tasks for employees to accomplish. Jolt helps make these tasks clear to employees and helps us managers follow up if tasks aren't completed well. The software has a ton of potential, but you can tell the company is still figuring out how to keep the apps running properly across different platforms. There are also some strangely missing features that you might think should be obvious in this kind of program.

Pros:

I love being able to create custom lists to fit all kinds of purposes. Having employees log in and earn points is cool too. It's nice to look back and see who did what.

Cons:

The app can get extremely slow. There are extra features in their Jolt 2 app, but it is a buggy mess that crashes to the point of not being usable. There isn't a good way to leave comments on items without flagging the item as something that needs to be addressed and cleared.

Excellent software to help keep you in control of your business

Comments: giving me greater control of my teams, helping control our H&S and giving the teams the ability to manage their days better.

Pros:

The Jolt software gives you everything you need to manage daily, monthly and ad-hoc tasks for your team and helps your team keep track of what they should be doing. I found the setup to be very easy and straight forward Jolt customer training and online training videos are excellent and make the entire process very easy. Depending on the number of departments you have (we have 5) I would suggest rolling this out to one or two departments at a time and use their feedback to fine-tune it before rolling out to others. I also found it easier to initially set up just a few checklists to get the teams use to them before adding more and I would strongly recommend encouraging team feedback. Jolt offers very good value for money for a number of features it has and the support is excellent from the Jolt team, we had this up and running within two weeks of signing up. The software is very adaptive and I would say you are only limited by your own imagination on how you use it.

Cons:

Not a lot to be honest! I think it would be great to see some more functionality added to the logbook to flag issues to specific people.

Jolt: so good it Hurts!

Comments: Jolt is amazing, I've used it with several companies that I have worked for and it is the only program I CONTINUALLY RECCOMEND! Great program and even better customer service!

Pros:

Easy to use, and teach. Does exactly what I want it to, easy upload and great program for restaurant accountability-

Cons:

I would like the program to coordinate with square software to track sales and labor through the schedule- that would be amazing.

Finally a way to get stuff done

Comments: Jolt helps you put accountability back into a check list. Having had opening and closing check list before, Jolt has transformed these into actually getting done. Requiring staff to scan, take pictures, or record certain items has moved us to getting the list completed 100%. It's as if I am there with them to ensure it gets done. This is probably the best product that I have used to ensure our systems are completed 100%, Jolt is worth every penny!

Pros:

Accountability of staff, seeing what they are saying they are completing. Getting list done.

Cons:

Nothing really, it's a great program and easy to use

Courtney Lauti

Comments: We use this tool as a check and balance tool. Jolt works great for that purpose alone. I also use it as a training tool for my locations. I wish that Jolt had a better tool for that to track it better by just the name of the team member.

Pros:

It take a lot of time off of the managers plate. Its a valuable tool to get items done and in a timley manner. Keeps you informed on productivity if the team members and lack of.

Cons:

Wish there was a better platform for training. Would like a video option on check list sections. I would like to be able to pull up a team members name and see what they have done and still need to test on and scores.

An excellent Balance of ease and efficiency!

Comments: Jolt has changed the game for Balance Grille's daily operations. From opening and closing procedures utilizing the "Lists" tab, to posting announcements and keeping recipes and training videos handy in the "Info" section. We also use the "Log Book" by leaving notes/comments in the checklists, opening another channel of communication between staff and management. Jolt has helped us keep employees on task and held accountable for their work in ways that benefit our bottom line and daily proficiency.

Pros:

Quick learning curve. Communication and notifications for management.

Cons:

Software is still in development, the more we use the more features we want! Scheduling for multiple locations is not where it could be, but they are working on solutions. The reporting could be a bit easier to pull data and comprehend.

A great program that works with a growing business. It was very easy to learn and to train employees

Pros:

Quick login, neat site, great customer service that is always looking out for us. The program is simple enough to train other employees in just a few short minutes.

Cons:

The back end of the site took a little while to learn. Settings and managing lists can be a bit confusing to find, but once you do, you don't forget it.

Checklist Heaven

Pros:

Love being able to keep up with daily task using this software, and being able to track who's completing these task with a time stamp is amazing

Cons:

I would love if it would sync a little bit faster but considering how many devices our company uses its expected to have a bit of delay

An indispenible part of our service excellence!

Comments: Less micromanaging. More productive staff.

Pros:

This product really helps us optimize our retail staff productivity and remain engaged in their jobs. Task are easy to manage once everything is set up.

Cons:

Would love a feature to more easily manage maintenance schedules on a large number customer equipment (ie. rental bikes).

Super easy to use

Pros:

It works great at everyone being able to see schedules and being able to switch with someone or pick up extra shifts if needed

Cons:

I'm not sure if this can be done, but simplifying the processes so that it is a bit more user friendly would help a great deal.

Has helped our company become better at their jobs in so many ways.

Pros:

The scheduling feature is great. My favorite are the lists. It has made our employees better and more efficient at their jobs. They are more engaged as well when opening and closing.

Cons:

Seems to glitch too much when working on the schedule. Fortunately once the schedule is published it's pretty flawless but while working on it can be slow, freeze or move shifts to wrong cells.