What Is Files.com?

Files.com is a SaaS file transfer platform that enables organizations to securely transfer or share files between users, teams, organizations (B2B), and customers (B2C). Files.com has been providing businesses with secure, cloud native file transfers for 10+ years, servicing over 6000+ customers across key industries like healthcare, finance, media, technology, and more.

Who Uses Files.com?

Files.com provides file transfer services for mid-market and enterprise organizations across numerous key verticals that include healthcare, finance, media, technology, and more.

Files.com Software - Share Links Files.com Software - Two Factor Authentication Files.com Software - Folder Settings Files.com Software - Regional Storage Files.com Software - Webhooks

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Reviews of Files.com

Average score

Overall
4.6
Ease of Use
4.4
Customer Service
4.6
Features
4.5
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
71%
4
21%
3
7%
Avash
Avash
WordPress Developer and Pagespeed Optimization Specialist in Nepal
Verified LinkedIn User
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Secure and Fast File Sharing

5.0 2 years ago

Comments: I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great!

Pros:

As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer.

Cons:

I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons.

JAZZMEN
CEO in US
Design, Self Employed
Used the Software for: Free Trial
Reviewer Source

File perfect

5.0 2 years ago

Comments: My overall experience it is a great program worth paying for.

Pros:

I love that i can open any file that is sent to me without having to log into another program to read my emails.

Cons:

Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience.

James
Administrator in UK
Education Management, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

decent FTP server interface

3.0 4 years ago

Comments: used Brick to set up file sharing between partner organisations, and it did the job. left me scratching my head a few times early on though!

Pros:

easy to use, quick running and good use of notifications/alerts.

Cons:

a bit fiddly to get used to at first. not very intuitive for me as a first time user.

Verified Reviewer
IT Manager in Canada
Verified LinkedIn User
Printing, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Very fast file transfer site with very nice functions, as long as it fits your needs

5.0 5 years ago

Comments: Inexpensive file sharing with customers, for many of our users.

Pros:

Extremely fast and reliable (although not as much with Microsoft Edge; but amazing with Google Chrome). Pricing is interesting as it is unlimited users. User management (centralized) and directory management is well done and easy. Option to delete files after a period of time helps managing it. And we really like that customers can drop files anonymously.

Cons:

It used to allow a custom domain (using your domain name) for the basic plan but now it's only at the Corporate plan. They changed it for us after many years so it is a big deal in our case. But if you're willing to stick to their "brickftp.com" URL, the Basic pricing can't be beat! Also it does not allow you to send a link to share a directory with a customer like you would with ShareFile or Dropbox Business. You can send files to customers by sending links but unless you create user names and passwords for your users, you cannot share directories (at the time of this review anyway).

Action Verb Response

5 years ago

Thanks much for sharing your feedback/review, as well as for the kind words. The feedback you describe in regards to link-based directory-sharing is helpful - we're always working to add features that are meaningful to our users. We'd love to hear any other feedback you have about how we can improve the BrickFTP experience for users like you. If you'd like to share more, or have any questions, please feel free to reach out directly to [email protected] to connect. Thanks again for using BrickFTP!

Brian
Software Support Manager in US
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

FTP made simple and easily accessible

5.0 4 years ago

Pros:

We love the ease of use. Being able to login via browser or FTP client, and being able to easily create a download link that can be sent to anyone. We primarily use it as a way to store files for our clients who host our software "on-prem", and when we do upgrades, we send them files for the upgrade, and it is very easy to do this way. We often also need to receive files and database backups from clients, so it is easy to setup a temporary account for them, and they can browse to brickftp, login, upload, and done. Much easier than setting up an FTP connection manually with each client.

Cons:

We have had MINIMAL issues with this site/software and we have been using it since I joined the company 4 years ago, so probably 6+ years. I cannot think of any issues or bugs we have had. We do not use it extensively, it gets the job done that we need.