Price
No information about pricing but you can check Digital Workplace Pricing Guide
Reviews
- Ease of Use4.4
- Customer Service4.6
- Value for Money4.3
Likelihood to recommend
Top Features
- 5.0
- Access Controls/Permissions5.0
- Backup and Recovery5.0
- Encryption5.0
- Real Time Synchronization5.0
What is Files.com?
Files.com is a SaaS file transfer platform that enables organizations to securely transfer or share files between users, teams, organizations (B2B), and customers (B2C).
Files.com has been providing businesses with secure, cloud native file transfers for 10+ years, servicing over 6000+ customers across key industries like healthcare, finance, media, technology, and more.
Best For
Files.com provides file transfer services for mid-market and enterprise organizations across numerous key verticals that include healthcare, finance, media, technology, and more.
Files.com Video and Images
Deployment & Support
Deployment
- Cloud, SaaS, Web-Based
- Desktop - Mac
- Desktop - Windows
- Desktop - Linux
- Desktop - Chromebook
- On-Premise - Windows
- On-Premise - Linux
- Mobile - Android
- Mobile - iPhone
- Mobile - iPad
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Contact Details
- Files.com
- Located in United States
- Founded in 2007
- https://www.files.com
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Files.com Features
Features are displayed in the decreasing order of their feature rating.
5.0
4.3
Access Controls/Permissions
5.0
5.0
Backup and Recovery
5.0
5.0
5.0
Encryption
5.0
Real Time Synchronization
5.0
5.0
5.0
5.0
5.0
4.7
4.5
Archiving & Retention
Data Storage Management
Document Storage
File Transfer
Secure Data Storage
Compare Files.com with Alternatives
Files.com
Starting from:
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Pricing Model:
Per User
Starting from:
$10.00/Per-Month
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Per User
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Per User
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$30.00/Per-Month
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Per User
Overall Rating:
- Ease of Use4.4
- Customer Service4.6
- Features4.5
- Value for Money4.3
Overall Rating:
- Ease of Use4.2
- Customer Service4.6
- Features4.4
- Value for Money4.6
Overall Rating:
- Ease of Use4.9
- Customer Service4.9
- Features4.7
- Value for Money4.9
Overall Rating:
- Ease of Use4.4
- Customer Service4.8
- Features4.5
- Value for Money4.3
Popular Comparisons
Files.com Reviews
Showing 5 of 14 reviews
Overall
4.6
Ease of Use
4.4
Customer Service
4.6
Avash K.
WordPress Developer and Pagespeed Optimization Specialist
Information Technology and Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
June 30, 2021
"Secure and Fast File Sharing"
Overall: I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great!
Pros: As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer.
Cons: I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons.
Reviewer Source
Source: Capterra
June 30, 2021
JAZZMEN M.
CEO
Design, Self-employed
Used the software for: I used a free trial
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
July 14, 2021
"File perfect"
Overall: My overall experience it is a great program worth paying for.
Pros: I love that i can open any file that is sent to me without having to log into another program to read my emails.
Cons: Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience.
Switched From: Microsoft To Do
Reasons for Switching to Files.com: Cant open all message without downloading another app
Reviewer Source
Source: Capterra
July 14, 2021
James F.
Administrator
Education Management, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
September 3, 2018
"decent FTP server interface"
Overall: used Brick to set up file sharing between partner organisations, and it did the job. left me scratching my head a few times early on though!
Pros: easy to use, quick running and good use of notifications/alerts.
Cons: a bit fiddly to get used to at first. not very intuitive for me as a first time user.
Reviewer Source
Source: Capterra
September 3, 2018
Verified Reviewer
Printing, 51-200 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
November 7, 2017
"Very fast file transfer site with very nice functions, as long as it fits your needs"
Overall: Inexpensive file sharing with customers, for many of our users.
Pros: Extremely fast and reliable (although not as much with Microsoft Edge; but amazing with Google Chrome). Pricing is interesting as it is unlimited users. User management (centralized) and directory management is well done and easy. Option to delete files after a period of time helps managing it. And we really like that customers can drop files anonymously.
Cons: It used to allow a custom domain (using your domain name) for the basic plan but now it's only at the Corporate plan. They changed it for us after many years so it is a big deal in our case. But if you're willing to stick to their "brickftp.com" URL, the Basic pricing can't be beat!
Also it does not allow you to send a link to share a directory with a customer like you would with ShareFile or Dropbox Business. You can send files to customers by sending links but unless you create user names and passwords for your users, you cannot share directories (at the time of this review anyway).
Vendor Response
By Files.com on November 9, 2017
Thanks much for sharing your feedback/review, as well as for the kind words.
The feedback you describe in regards to link-based directory-sharing is helpful - we're always working to add features that are meaningful to our users.
We'd love to hear any other feedback you have about how we can improve the BrickFTP experience for users like you.
If you'd like to share more, or have any questions, please feel free to reach out directly to [email protected] to connect.
Thanks again for using BrickFTP!
Reviewer Source
Source: Capterra
November 7, 2017
Brian H.
Software Support Manager
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
Ease of Use
Customer Service
Features
Value for Money
Likelihood to Recommend
Reviewer Source
Source: Capterra
June 20, 2019
"FTP made simple and easily accessible "
Pros: We love the ease of use. Being able to login via browser or FTP client, and being able to easily create a download link that can be sent to anyone.
We primarily use it as a way to store files for our clients who host our software "on-prem", and when we do upgrades, we send them files for the upgrade, and it is very easy to do this way. We often also need to receive files and database backups from clients, so it is easy to setup a temporary account for them, and they can browse to brickftp, login, upload, and done.
Much easier than setting up an FTP connection manually with each client.
Cons: We have had MINIMAL issues with this site/software and we have been using it since I joined the company 4 years ago, so probably 6+ years. I cannot think of any issues or bugs we have had. We do not use it extensively, it gets the job done that we need.
Reviewer Source
Source: Capterra
June 20, 2019