Cheryl Platz

Pretty Please: Politeness in Voice User Interfaces

Customers of today’s voice assistants continue to ask for a “politeness mode”. But what are we really asking?

Voice UI Best Practices: Learning from Phone Systems

The IVRs we deal with regularly can teach us a great deal about how to approach voice user interfaces.

Books on Speech: A Voice Designer’s Reading List

Dive deeper into the world of VUI with a few key textbooks on the subject

It’s been a delight touring this year and meeting so many enthusiastic designers ready to take…

Half the Blank Page: Storyboarding for Product Design

Turn blue sky ideas into a clear product vision…

Down the Rabbit Hole: Secret Projects and Your Career

Designers dream of working on new products, but…

Catching CROW: Storytelling for UX Design

An improv-inspired framework for better customer understanding and better product design

User experience designers are most likely to thrive when we can tell our customers…

Blind spots in today’s voice user interfaces

In order to make VUI more conversational, we must understand where today’s experiences fall short.

The Narrowing Rift: Voice UI and Conversational UI

If today’s voice operated devices AREN’T conversational, what does “conversational” even mean?

This is the second in a series of posts inspired by my time…

Voice User Interface Design: New Solutions to Old Problems

So, You Want To Be a Voice Designer

Maybe you’re like me — you grew up with Star Trek and have been fascinated by voice control ever since Scotty talked to a mouse in Star Trek IV. Maybe you own an Amazon Echo and use it to turn your lights off and on again. Maybe you’ve been showing off Siri for years.