Cheryl Platz

Pretty Please: Politeness in Voice User Interfaces

Customers of today’s voice assistants continue to ask for a “politeness mode”. But what are we really asking?

Voice UI Best Practices: Learning from Phone Systems

The IVRs we deal with regularly can teach us a great deal about how to approach voice user interfaces.

Books on Speech: A Voice Designer’s Reading List

Dive deeper into the world of VUI with a few key textbooks on the subject

It’s been a delight touring this year and meeting so many enthusiastic designers ready to take…