RockSolid MAX
Description de RockSolid MAX
Le logiciel RockSolid MAX comprend des fonctionnalités dont les commerces de détail en fournitures de bricolage et de construction ont besoin pour développer leur activité, à un prix mensuel Lire la suite abordable. Avec un point de vente intégré facile à utiliser, les achats, la gestion des stocks et les comptes clients, votre entreprise fonctionnera de manière efficace et rentable. Avec la gestion des documents, passez du temps avec les clients au lieu de vous plonger dans la paperasserie. En outre, cette solution étant hébergée dans le cloud, vous pouvez accéder au système de n'importe où et être rassuré : vos données sont toujours sauvegardées et protégées. Afficher moinsQui utilise RockSolid MAX?
RockSolid MAX est idéal pour : les quincailleries, magasins de bricolage, parcs à bois débités, jardineries, magasins de produits agricoles, magasins d'articles ménagers, magasins de décoration et de peinture et centres de location d'outils.
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RockSolid MAX
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Avis sur RockSolid MAX
Brandon
Alternatives envisagées :
RockSolid MAX is helping transform our business
Commentaires : Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project.
Avantages :
There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition.
Inconvénients :
So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available).
Misty
This is a powerful program with features we need to adapt too
Commentaires : Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use
Avantages :
Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed.
Inconvénients :
These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid
Angel
Ok POS Sytem.
Commentaires : Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.
Avantages :
RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.
Inconvénients :
Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.
Sharon
Easy to learn
Commentaires : I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank.
Avantages :
I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.
Inconvénients :
I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.
Kyle
Alternatives envisagées :
Converted from no POS to full POS implementation
Commentaires : RockSolid Max lets me have total control over my inventory and see what direction my sales are heading. This is crucial for retail.
Avantages :
The features allow for total control of the system. The interfaces are user-friendly. The more time you spend in the system, the more you learn what it can do.
Inconvénients :
Integration was tricky at times. Going from no POS to a POS system came with it's own hurdles. At times, I was confusing to know who to contact if something went wrong.
