NetSuite - Avis

It is a great ERP but it is not for everyone

Commentaires : Accounting, Trasury. Reporting (but we ended up doing the reporting outside the ERP)

Avantages :

Netsuite has a lot of potential when automating processes. It is a great ERP for big Companies or big startups.

Inconvénients :

There is not much literature about netsuite or learning material. Because of this, you are trapped with Consultants. Sometimes you might get lucky but sometimes no. I had both experienceThe ERP is complex to implement. It has become popular in the startup world but it´s complexity does not make it ideal for everyone. Yes. the potential is great but you really need to do a good research before jumping to implement this ERP

Alternatives envisagées : Odoo

Pourquoi passer à NetSuite : The potential of Netsuite when growing and to manage several entities from one place

Limited QuickBooks Journey to Robust NetSuite

Avantages :

We have investments in various business arenas (Hospitality, Restaurant, Aviation, Real Estate, Ranches, Home office) and some are intercompany, others are not, but require combined statements. NetSuite allows us to set up the subsidiaries with the proper rollups and consolidation/eliminations, while providing the drilldown process to reconcile any differences, if needed. Moving to NetSuite enabled us to enhance the previous business processes and create process efficiencies/ financial transparencies.

Inconvénients :

Integration with the previous business processes was difficult, not due to NetSuite, but the lack of standardization/harmonization of data management, Chart of accounts. i have a short list of issues that have been brought to my attention from the users, but these result from the fact we look at 130 plus subsidiaries in one report and the first column with the GL account reference does not freeze, like in an Excel worksheet (solution = download data into a worksheet).

Alternatives envisagées : Sage Intacct et SAP Business One

Pourquoi choisir NetSuite : needed to have a system that would allow a full consolidation/elimination financial and the process to do this with Quickbooks was an excel worksheet with 130 plus financials, not very efficient.

Logiciel antérieur : QuickBooks Desktop Enterprise

Pourquoi passer à NetSuite : Cost and capabilities of NetSuite

Time consuming and incorrect data

Avantages :

This is our initial software (since 1998) - I am in sales and account management - I do not use the reporting - I have to research billing, invoicing and accounts payable - too many keyboard clicks to get to correct field

Inconvénients :

too many keyboard clicks to get to correct field, much of the infommation is not downloaded from salesforce to netsuite, inconsistant billing, payment arrangements will not pick up all accounts, reporting for commission will not pick up transaction from the "Parent Account" So time consuming to review commissions - typically I will have 35 accounts per month that were not picked up by netsuite

Overall a great accounting software for medium-sized businesses

Commentaires : Overall switching to NetSuite transformed our Finance team from data entry people to auditors. With most menial tasks automated or semi-automated, it freed up more time to audit our data and be more proactive with our accounting in general. Revenue management, which used to be a 100% manual, line-by-line nightmare, is now almost fully automated. Human errors were greatly reduced. Our sales opening process is almost fully automated thanks to the seamless Salesforce integration. Overall we are very satisfied with our switch.

Avantages :

The Revenue Management feature is amazing, a bit tricky to understand but once you get the hang of it it saves a ton of time.Multi-subsidiary and multi-currency work extremely well. We have 8 different subsidiaries in 3 currencies and it's made our lives so much easier to have them all in one place, with automatic currency conversion and automated end-of-month eliminations.Having automations like monthly postings to our GL, amortization calculations for our numerous IT purchases and monthly subscriptions, and the great reconciliation tool has saved us a ton of time during month's end.Integration with Salesforce was a breeze with an out-of-the-box connector.Support is generally very knowledgeable, problems are quickly fixed and answers quickly answered. There is a great Help tool (SuiteAnswers) where we find an answer to most of our problems, as well as a very active Enhancements Requests database.

Inconvénients :

Some features lack flexibility, like revenue recognition posting, but there are workarounds.User adoption can be slow because the system is very different from most mainstream systems, with it being so automated.Sales taxes management for Canada isn't totally adapted since they replicated American functionalities with Canadian codes, but there are also workarounds to this.

Alternatives envisagées : Sage Intacct

Pourquoi choisir NetSuite : We used to keep our accounting in four different software, with subsidiary eliminations being done totally manually. It wasn't scalable anymore and we needed a tool that would allow for more automation and less data entry as well as easier reconciliations between subsidiaries and currencies.

Logiciel antérieur : Sage 50cloud Accounting, QuickBooks Desktop Enterprise, Quickbooks Online et Microsoft Excel

One source of truth

Commentaires : Our move to Netsuite was very smooth and allowed for us to transition with no downtime. Support has been outstanding and the ability to customize ourselves has been invaluable as we continue to make it our own.

Avantages :

NetSuite provided our once disjointed business with one single source of truth. All users now have access to an all around view of our customers making business decisions easier and allowing information to be readily available real time.

Inconvénients :

The standard inventory module is very standard - while allowing for multiple warehouse locations, item/bin location reporting can be tricky to create without advanced module.

Alternatives envisagées : Accounting Seed et SAP Business One

Pourquoi choisir NetSuite : Our systems were not integrated which required a lot of duplicate entries and mismatched information. Out teams only had part of the picture.

Logiciel antérieur : Sage Business Cloud Accounting et Salesforce Sales Cloud

Pourquoi passer à NetSuite : Netsuite could be a single source of truth for us - and met all of our business needs in one package.

Good ERP for Medium-sized Businesses

Commentaires : Our company switched to NetSuite from using QuickBooks for years. NetSuite is a much more robust software, and what drew us to it was the reporting capability. So far, after 18 months using the product, it's been a challenge to extract the reporting we were sold on. It seems like a classic disconnect between the sales rep and the technical team and/or actual execution. Or, maybe our expectations were just too high.

Avantages :

NetSuite keeps track of our accounting activity well. As NetSuite will tell you, they were built with Finance as their first priority. The software is a single source of truth for the majority of our business activity.

Inconvénients :

There's a steep learning curve for getting the most out of the software, specifically around reporting. And there is literally no support from the NetSuite team unless you pay big quarterly fees for their Advanced Customer Support on top of the regular software costs. It seems like the NetSuite team would want you to be equipped to properly use the full functionality of the software, but they don't seem incentivized to proactively educate and/or support their clients. This is not to say competitors will do any better. In fact, I believe NetSuite offers the most value as an ERP to medium-sized businesses.

Alternatives envisagées : Cleo et Dynamics 365 Business Central

Pourquoi choisir NetSuite : We out grew QuickBooks and NetSuite allowed us to automate some of our accounting functionality.

Logiciel antérieur : QuickBooks Desktop Enterprise

Pourquoi passer à NetSuite : Bigger ecosystem. More value for the money spent.

A happy customer

Avantages :

Working with NetSuite has transformed our finance function - as a multi currency group the ease of automatic consolidation and reporting has shaved days of the time it takes to report. The dimensionality of reporting has allowed us to record and reporting on various different views of reporting and provide enhanced information to our board.

Inconvénients :

While NetSuite integrates with many apps its doesnt integrate right now with our HRIS, that would be useful on a go forwead basis.

Alternatives envisagées : Sage Intacct et Dynamics 365

Pourquoi choisir NetSuite : Growth of business and need for faster and more detailed reporting

Logiciel antérieur : Sage 50cloud Accounting

Pourquoi passer à NetSuite : Feature breadth and customer experience

Netsuite Review

Commentaires : After using it for a year I feel we are still not using it to its full extent which is exciting but also daunting.

Avantages :

The ability to customize it and expand it.

Inconvénients :

Very complex and expensive. So basic items are missing that you get with other software.

Alternatives envisagées : Salesforce Sales Cloud

Pourquoi choisir NetSuite : To have the multiple programs we use all in one.

Logiciel antérieur : Zoho CRM et QuickBooks Desktop Enterprise

Pourquoi passer à NetSuite : Implementation was slightly cheaper and felt we would get more use.

NetSuite Reporting for Inventory Management

Commentaires : Needs improvement or enhancement to fit the business users

Avantages :

Accounts maintained for inventory was understandable if it is integrated correctly.

Inconvénients :

Product set-up, pricing, cannot be maintained per SKU Level that resulted to an integration of data from JDA.

Not too user-friendly

Commentaires : So far, so good! It gets me what I need, but it could use updated programming.

Avantages :

This software can do a lot!...if you know how to use it. I do like how much information it holds and how you can prepare different reports with the information you need.

Inconvénients :

It is not very easy to customize reports or gain access to one-on-one, on-demand support. I'd like to see more tutorials or online guides that would help new users customize and create the reports they need. It also has a pretty slow processor.

A future proof platform for your business

Commentaires : It’s hands down the best platform on the market for distributors. With Amazon’s impact on B2B eCommerce distributors are looking for new eCommerce avenues and NetSuite seamlessly provides this as a part of the solution.

Avantages :

Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!

Inconvénients :

The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.

Alternatives envisagées : Dynamics 365

Pourquoi choisir NetSuite : Everything in one system + eCommerce

Logiciel antérieur : Epicor for Distribution

Pourquoi passer à NetSuite : The roadmap and enhanced distribution flexibility plus eCommerce

NetSuite Review

Commentaires : NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Avantages :

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Inconvénients :

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Powerful ERP software

Commentaires : This software has helped our business tremendously with efficiency and analysis. We've used this software for 8 years and we are still learning & implementing new features. Tt's a very robust system.

Avantages :

All in one database that meets the needs of many size businesses. Allows for extensive customizations and scripting. Integrates with many 3rd party systems.

Inconvénients :

Net Suite has become a very large company with many different departments. It has lost that start up and cutting edge technology vibe. Getting quick and effective support can be hard due to the many layers of project managers, account managers, and departments. A cloud based UI can be slow at times.

Alternatives envisagées : Sage Intacct et Dynamics 365

Pourquoi choisir NetSuite : Our volume of transactions and products exceeded QuickBooks capacity.

Logiciel antérieur : QuickBooks Desktop Enterprise

Pourquoi passer à NetSuite : Not a legacy system . . better technology and capabilities.

#1 ERP After Evaluating Many

Commentaires : Very positive, I personally hope to only use NetSuite going forward, as the new releases continue to iterate on features and gets better each year.

Avantages :

I have implemented NetSuite at 2 companies, as well as participated in a redesign. In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic. I especially like the ability to connect nearly any software to NetSuite via bundles and APIs. We have integrated most of our softwares such as ADP, Salesforce, Databricks, etc. into NetSuite to form a tight web.

Inconvénients :

NetSuite is not particularly intuitive for first-time users, and I have seen many companies implement it incorrectly due to just not understanding what to do. Because it is so highly customizable, this can be a downside for companies that become fatigued by too many decisions and possibilities. A company desiring a complete out-of-the-box ERP may be better served elsewhere.

NetSuite Review

Commentaires : The overall experience has been positive. Support is very good.

Avantages :

Ability to write saved searches that use the data any way you wish. It was a lot of work, but I basically implemented the software myself with the NetSuite team. The key is to stay on schedule. The migration went smoothly from the old software.

Inconvénients :

Software is never 100% of need fulfillment. There are a few quirky issues. e.g. A/P voucher unable to post to employee receivable account.

Alternatives envisagées : Sage Intacct, Dynamics 365, FinancialForce ERP et SAP Analytics Cloud

Pourquoi choisir NetSuite : Very limited on features and was premise based.

Logiciel antérieur : AccountMate

Pourquoi passer à NetSuite : Functionality

Integrated Cloud based software simplifies overall control of company

Avantages :

The fact that you always have access to all your information and that it is always current. Do not have to worry about the security of my information. System is updated on an ongoing basis. Integrated ERP and CRM. Everyone in the company has access to information regarding their area of responsibility.

Inconvénients :

We have partnered with Netsuites for the long term. We rely on them not to exploit the fact that we are tied in with them on a subscription basis. We have no guarantees with regards to future pricing.

NetSuite is truly the ERP which will grow with your company!

Commentaires : Overall, our experience with NetSuite has been exceptionally good.

Avantages :

NetSuite is a dynamic platform which easily handles our needs for multiple subsidiaries and access around the world.

Inconvénients :

As with most things, the cost does increase as more features are added. However, this is still very reasonable considering the quality of the application and the services provided!

Great Expectations vs Reality

Avantages :

There is an ease to using NetSuite that allows for cross training of employees. Working from the cloud instead of local server allows the company to offer the ability to work from anywhere as a benefit that was not fiscally available before switching.

Inconvénients :

Cost of additional services pushes some of the software functions out of the price range of small companies. I don't like having to get outside programs to make printing of shipping labels easier.

NetSuite - Great ERP for mid-size/private companies

Commentaires : NetSuite is great overall. We have reliable numbers and the ability to create a search or report to facilitate data analysis. We have been able to automate a lot of processes (expenses, amortization, sales tax) and the interface is generally user-friendly.

Avantages :

NetSuite is scalable. I've used NetSuite at a company that was doing $200M+ in revenue and a company that is at $60M in revenue. I also really enjoy that NetSuite can be almost completely customized to your industry and business. NetSuite provides for a lot of automation of processes that Quickbooks cannot handle. It is also a better source of record-keeping as everything is somewhat seamlessly connected. The batch upload of journal entries/transactions and upload in general is extremely useful and saves so much time. My previous company used the Fixed Asset Module which was great for record keeping and for systematically recording amortization on a monthly basis. This was also extremely useful to ensure that our policy was uploaded as the amortization rule set, reducing errors in the amount of amortization per asset. The ability to report on the total assets and have their history in one spot proved useful for our audit. Currently, we are implementing rules for 606 and the multi-book and ARM add-ons have proven very useful for our reporting purposes. I really enjoy NetSuite's use of rules for transactions as they can vary from company to company and item sku to item sku. I love the saved search function too! So much flexibility for creating reports helps us create reports for month-end reconciliation purposes.

Inconvénients :

SuiteAnswers has a terrible algorithm for their search bar. The system is also not as intuitive as others since the actual home screen itself is customized by role. We have also run into the need for an consultant/more technical administrator to provide working scripts for some of our reporting. People with NetSuite should not expect the system to do everything perfectly, sadly the call center is far less helpful than the US-based consultants at NetSuite. However, you can always escalate to your sales rep. Our solution is hosted and at times runs slower than I would prefer. I wonder if there is a way to increase the speed at which we can click through multiple cells or post a large amount of journal entries.

Powerful ERP

Commentaires : It is a very powerful ERP, especially its purchasing and inventory management modules and make work much easier and efficient. It allows you to connect in any device in any network. Overall I've had a great experience with NetSuite and I wish more companies used it.

Avantages :

The most important reason why we switched to NetSuite is that it allows you to access in any computer, anywhere, without having to be connected to the organization's network. This allows you to get work done at home, when needed. It has a lot of logistics modules based on your needs, like financials, human resources, manufacturing management, inventory, management, sales, management and purchasing management, among others. For my particular area of work, inventory management is great and is better than its competitors

Inconvénients :

Modules are restricted to different areas within the organization but sometimes you need a function or tool from a module you don't have access to. In this case, you have to contact the administrator and ask for permission, making the process a bit tedious. Reports' designs could be slightly better and allow more customization.

An extensive system that needs to be onboarded correctly

Commentaires : NetSuite's user accounts and permissions make it easy to keep track of who has access to which information. When we look at a transaction's history, we can see the dates and usernames of the persons who made changes to it. When a transaction is made available for usage in the real world, the number of persons who must authorize it can be reduced. This is an excellent training aid. These measures have slashed our time and effort significantly.

Avantages :

NetSuite, a flexible and extensible platform, can meet the ERP needs of most businesses. It's an intriguing ecosystem in which multiple vendors perform some of the functions of NetSuite while being supported by NetSuite. Using the extensions provided, we were able to build a platform that works well for our organization. There is a wealth of information available for people of all skill levels. Directly from the corporation, I've seen some of the best help resources I've ever seen. The application is simple to use and has a multitude of personalization options. Several improvements to the reporting capabilities have been made to make the Workbooks section more accessible to non-technical users.

Inconvénients :

NetSuite isn't the easiest program to use, but it isn't the most complex either if you want to use it. A big overhaul is needed in the presentation of data in reports, which appear and feel dated. Finally, NetSuite is a pain to use because of its clunky interface and shoddy design. NetSuite users should seek out other NetSuite users and learn from their experiences to avoid making the same mistakes.

Not for the feint of heart but very powerful

Commentaires : If you are looking for a system you can log into and in a few days be fluent and feel comfortable, NetSuite isn't for you. It is an extremely powerful and flexible system. That power and flexibility brings a high level of complexity. I'm a consultant that recently helped a company move from Peachtree to NetSuite including all their accounting processes and their website. It was a complex process that took a strong attention to detail and much forethought. It isn't something you'll do in a month. Now 1.5 years later, that company is thrilled with their choice. Sales are way up because of the improved website. Customer service ratings have skyrocketed because the CSRs now have a complete picture of the customer and all their interactions including website, phone, and email. The business owner has a much more detailed image of the business and is able to make decisions faster that have a positive impact on the business. Before NetSuite there was much more guesswork. Now decisions are based on actual data. All this doesn't come cheaply or easily. NetSuite can be tuned to your business in nearly infinite ways. I still fine tune their experience on a daily basis a year later. Customizing emails, pdfs, transaction screens and more. All this pays off with more efficiency in all aspects of the business. If you are looking for fast and simple, you will be very disappointed. If you are looking for something that has the power to do many, many things and you're willing to put in the time and money it takes to get a great return on your investment, you'll be happy.

Avantages :

Power and flexibility.

Inconvénients :

Complex.

NetSuite Provides the Ability to see Metrics throughout your Company

Commentaires : Working with most staff at NetSuite is easy and they are helpful. I would highly recommend the Advanced Customer Service (ACS) option as an addition to your contract. This provides a set number of hours with a dedicated professional service team that helps move your business forward using NetSuite. Using ACS allows a smaller to mid-size company to operate without a NetSuite developer.

Avantages :

NetSuite provides crucial insight into nearly every aspect of our business. The ability to combine staff data with resource data and connect it to audited financials is unparalleled. NetSuite provides the reporting abilities that allow decisions with clear data points attached. Having everything in one place, all tied to audited financials, provides key metrics and insights.

Inconvénients :

In the end, NetSuite is an accounting system and that sometimes buts up against how users think the system should be set up. However, because everything is tied to financials there is no lingering questions that the data is correct.

Top Cloud ERO

Commentaires : System is great for admins. configure a report once and users are able to use it with ease. Many users are also able to create reports themselves.

Avantages :

Netsuite's best features are its ease of configuration for both set up and reports. Admins and users are able to set up and configure new reports easily. Admins are also able to add new items/variables to existing tables. We have added several items to invoices in order to track own in house features.

Inconvénients :

Multi- currency use is a bit stiff. Reports need to be carefully configured in order to show the USD amounts using the correct exchange rte.

Alternatives envisagées : SAP Concur

Pourquoi choisir NetSuite : Wanted to move to cloud computing. Need to be able to manage accounting information for several different subsidiaries in one accounting package

NetSuite was a big leap forward for us.

Commentaires : Once you get comfortable with the navigation and understand the workflows, it's easy to use. I'll give credit to NetSuite/Oracle for the help forum. Needed to add some functionality to the purchasing process (tracking whether POs have been acknowledged by the vendor, so I can follow up if not). Had a vague idea how to do it, but posted on the forum. One day later a NetSuite guru had posted a step-by-step process that 100% nailed it.

Avantages :

It's a web-based ERP, so it does basically anything you ask it to (or are will to pay for it to do). Once you get the hang of it, it's an awesome tool for ordering, receiving, production planning, accounting, etc. Customizable dashboard puts the right info in front of me.

Inconvénients :

1. It's web-based, but it's slowwwwwwww. Far and away the slowest software I use on my desktop (Mac). Sign in on the iPad Pro? It'll add an hour to my day waiting for page loads. 2. Everything costs extra. We currently pay for a third-party software to connect our Shopify store to NetSuite. Heard there was now a native NetSuite-Shopify connection. Tried to connect - turns out, you've got to pay for that too. Don't get me wrong - it's powerful stuff, but anything that's not part of the basic package is going to cost you. Negotiate!